Gema Santana

**** * ***** **. *** ***, Harrisburg, PA 17110. C: 612-***-****. E: acqz29@r.postjobfree.com

EDUCATION

University of Minnesota Twin Cities – Minneapolis, MN, May 2014

Bachelor of Science

Major: Family Social Science, College of Education and Human Development

GPA in Major: 3.50/4.0, Overall GPA: 3.30/4.0

SKILLS

Excellent personal motivation with ability to build and work collaboratively in a strong team concept environment, and independently.

Focused, dependable, multi-task oriented, flexible, positive, emotionally stable, able to adapt effectively to challenging and emergency situations.

Well-developed skills in prioritizing, organization, decision-making, time management, and verbal/written communication.

Strong interpersonal skills resulting in exceptional rapport with people.

Able to deal courteously, professionally, and tactfully in a variety of circumstances.

Excellent analytical skills with the ability to analyze situations accurately and effectively.

Proficient in reading, writing and speaking Spanish.

Certified in CPR, First Aid, Microsoft PowerPoint, Excel and Word

WORK EXPERIENCE

Program Counselor (Long-Term Float) – ACR HealthCare Group, Roseville, MN 09/2014 – 07/2015

Provided healthcare and assisted people with physical and/or developmental disabilities with activities of daily living, such as bathing, dressing, grooming, oral care, mobility, feeding and toileting based on resident care plan.

Administered prescribed medications as directed by physician or nurse.

Accompanied and advocated for ACR residents at medical appointment, urgent care, emergency room visits and during hospital stays.

Provided guidance, counseling, and assistance to engage residents in a variety of recreational and leisure-time activities in the home and community while focusing on resident choices, interests, and concerns.

Monitored and recorded residents’ medical conditions, behaviors, health progress on a daily basis.

Worked as a member of a team to provide efficient resident care.

Retail Sales Associate - Charlotte Russe, Roseville, MN 07/2011 – 09/2014

Assisted at cash wrap with checkouts, returns, exchanges and online purchases.

Greeted and helped customers find outfits for any special occasion/event based on customers’ needs and wants.

Facilitated new employees to gain the skills and confidence needed to perform job duties with optimism.

Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Ensured the cleanliness of the store.

VOLUNTEER EXPERIENCE

Play Date Volunteer - Gillette Children’s Specialty Healthcare, St. Paul, MN 03/2012 – 07/2015

Supported and encouraged positive play, relaxation and communication among children to young adolescent with special needs and complex medical conditions.

Guided children/patients with different group activities Gillette held every Tuesday evening.

Helped the Child Life staff in setting up and cleaning up after the activities.

Escorted and transported patients via wheelchair or cart to group activities in the waiting room.

Provided emotional support to patients and their families facing stress through instruction of coping techniques.

*References available upon request.

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