SPECIAL SKILLS

Proficient with Windows, Apple and Linux based operating systems. As well as All Android Operating systems and IOS.

Well Versed in Microsoft Office, Lotus Notes, iWorks, Putty, VNC, Logmein, Symantec PC Anywhere, VMWare, VSphere, Symantec Ghost software suites and RDP.

Experienced in both Citrix and Active Directory. Mainly front in but some back end work as well.

Expert in both hardware and software PC repairs.

INFORMATION TECHNOLOGY EXPERIENCE

Under Contract to HP Houston, TX

Windows/SAN Administrator Jan 2015 - Present

Currently one of 6 working on the decommissioning of 20,000+ growing servers.

Use VMWare, VSphere, RDP and Putty to access the said clients, to retrieve vital information before decommissioning.

Email all of the owners and downtime contacts, to inform them of the potential server shutdown if we are not notified otherwise by a given time frame.

I use SATp to coordinate the unzoning of LUNS and the deletion of the LUNS.

I Use both ILO and OA to access servers and/or clusters that are problematic.

Ignite Restaurant Group Houston, TX

Level 2 IT Systems Engineer May 2014- Sept 2014

Provide support to 300+ restaurant locations daily with PC, server, POS equipment and network troubleshooting

Assist one level 2 and six level 1 team members with software platform support for Citrix, Active Directory and other internal systems.

Manage call queue to ensure we answer all calls in 30 seconds or less and maintain a 70% or higher answer rate.

Responsible for training and assisting new Level 2 and Level 1 technicians.

Create and update processes and procedures for the department for common problems and standard solutions to help the team be more efficient and effective in their troubleshooting.

IBM Houston, TX

Product Field Engineer May 2013-May 2014

Support 1000+ client accounts with hardware and software failure issues.

Build and setup Custom servers per customer specs for diagnostic purposes.

Field communication from both clients and Level 1 technicians to troubleshoot failures.

Replicate failures in lab to determine causes and facilitate the timeliest solution possible to the client.

Complete all software repair remotely and schedule and supervise hardware technicians in the field.

Provided 24/7 support to clients to ensure their systems were never down and data integrity was not compromised.

Ignite Restaurant Group Houston, TX

Level 1 IT Systems Engineer Dec 2011- May 2013

Provide support to 150+ restaurant locations daily with PC, server, POS equipment and network troubleshooting

Assist team members with software platform support for Citrix, Active Directory, Aloha, Crunch time, LANDesk and other custom systems.

Rotating on-call schedule for nights and weekends

Traveling to new locations to install POS equipment and oversee opening business.

Traveled to closing locations to remove, restore and repurpose existing equipment into different locations.

Best Buy Midland, TX / Houston, TX

Counter Intelligence Agent Jan. 2008 - Dec. 2011

Responsible for hardware and software related repairs on customer units

Ensure all other agents daily duties are performed

Create a fun work environment for the team

Ensure a complete solution business focus for customers in order to reach daily sales and performance goals.

Circuit City Midland, TX

Master PC Technician May 2006 - Jan. 2008

Responsible for both in-home and in-store computer repairs

Training and coaching new employees on repairs and company policies

Providing superior customer service and solutions.

EDUCATION

Midland College

Major in Computer Science / Minor in Business Management

REFERENCES

Zachary Esmond – IT Consultant

ERGOS Technology

acqz0y@r.postjobfree.com

Cell 832-***-****

John Robertson – Owner and Operator

Robertson Safety and Robertson Painting

acqz0y@r.postjobfree.com

Cell: 432-***-****

Ryan Orbita – Desktop Support Technician

Rowan Companies

acqz0y@r.postjobfree.com

Cell: 832-***-****

Daniel Gooding – IT Help Desk Manager

Ignite Restaurant Group

acqz0y@r.postjobfree.com

Office: 713-***-****

Brent St. Amant – Acquisition Consultant

H L Homes

acqz0y@r.postjobfree.com

Cell: 281-***-****

Miguel De Leon – Manager

T-Mobile

acqz0y@r.postjobfree.com

Cell: 713-***-****

Contact this candidate