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Customer Service Office

Location:
San Francisco, CA
Posted:
July 29, 2015

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Resume:

Sherell Gabriel

P.O. Box ****** – Houston, TX ***44

acqz0w@r.postjobfree.com – 504-***-****

Objective

Obtain a position in an industry where I can maximize my overall knowledge, program development, and training experience to accelerate my career growth.

EDUCATION

(2002 - 2005)

Tulane University – New Orleans, Louisiana

Major: General Studies – (Business Studies, Media Arts & Sociology)

WORK EXPERIENCE

Westex Security - Houston, TX

Supervisor (2011-2015)

More than four years of progressive experience in delivering security and human relation services to tenants for an established security organization.

Tasks include but are not limited to:

Assist client with daily needs around the building.

Provide feedback to property manager about the building environment.

Complete proper paperwork to ensure building was running to full capacity.

Keep a clean and safe environment for tenants, vendors and guest via careful observation, and patrolling the property.

Provide and promote great guest service to guest, vendors and tenants by assisting with any questions, preparing reports and giving special instructions when necessary.

Industrial Security Corporation - Houston, TX

Security Officer (2008-2009)

Ensured and delivered safety and guest services to staff and patrons for Security Corporation through compliance with security expectations.

Tasks include but are not limited to:

Monitored building premises to keep property well maintained.

Performed inspections around the post to ensure property was properly patrolled.

Enforced and complied with company protocol with proper authority when violations occurred

Practiced strong communication skills with patrons, staff and guest to fulfil needs of the property.

Guardsmark - Houston, TX

Security Guard (2006-2008)

During this opportunity I provided two years in delivering security and customer service to one of the largest security firms in the United States.

Tasks include but are not limited to:

Controlled workflow by assisting my services to keep environment safe and implementing company expectations.

Customer Service; Greeted guest, verified identity, answered questions and assisted in daily needs.

Receptionist Duties; Answered and transferred incoming calls from clients, vendors, and guest and transferred these calls to the appropriate party.

Reporting; Maintained detailed and accurate logs of incidents of issues on site through Word processing, and filing for review.

Patrolling; assisting and leading regular scheduled and patrols to ensure facility functioned safely at all times.

UMCOR Sager Brown – Baldwin, LA

Office Assistant (2005-2006)

Serving as an office assistant I accomplished the task of assisting and maintaining office operations through communication and providing clerical and administrative duties to keep office functioning on schedule.

Tasks include but are not limited to:

Corresponded with protocol distributing information via fax, mailing and receptionist duties.

Performed various duties to ensure office was maintained, clean, and supplies were stocked daily.

Maintained office by contacting proper personnel and resolving any issues within the office via repairs, and monitoring any deficiencies affecting daily operations.

United Parcel Services – New Orleans, LA

Package Handler (2004-2005)

In this role the handler is responsible for packaging, labeling, and following preparation guidelines for shipping.

Tasks include but are not limited to:

Proven ability to follow instructions consistently in subordinate role and duties.

Utilized communication skills to prepare packages, scan information and filing information appropriately to ensure customer satisfaction.

Provided commitment to work flexible schedule, and serve as a team player to ensure the success of organization goals.

Maintained trust from organization to work well without much supervision and to always follow company guidelines

CERTIFICATIONS

American Heart Association – CPR (2009-2011)

Strengths

Task-oriented, accurate, thorough and precise in attention to details

Loyal, team player, dependable and willing to assist to meet established goals and targets

Passion to help infants and children of all ages, needs, and cultural backgrounds

Ability to communicate with children and families in a cordial manner

Good physical strength and ability to maintain good relationship with children and parents

Excellent planning, implantation, evaluation and documentation skills

REFERNCES

Available upon request



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