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Customer Service Supply Chain

Location:
San Francisco, CA
Posted:
July 29, 2015

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Resume:

Angelica G. Wood

*** ********** **. • Lansing, MI • 517-***-**** • acqz0r@r.postjobfree.com

Objective To obtain a supply chain related position where I can utilize my communication, technological, and analytical skills to increase efficiency and create a productive work environment. Education Michigan State University, East Lansing, MI Eli Broad College of Business

Bachelor of Arts, Supply Chain Management

GPA: 3.5/4.0

Graduation Date: December 2012

Experience Neogen Corporation, Lansing, MI 2/15 – current Production Planner/Scheduler

Analyze MRP reports daily to determine accuracy, inventory, and production schedule.

Coordinate with manufacturing to set production priorities.

Facilitate production meetings with cross functional departments.

Monitor inventory levels and expiry dating to adhere to appropriate levels and company policy.

Maintain accuracy and integrity of master data, including Bill of Materials for over 200 items.

Execute the processing of work orders in a timely manner which supports forecasts.

Manage 120-150 work orders per month from release to completion to ensure closure.

Coordinate with purchasing to ensure raw materials are available as needed for manufacturing.

Assist with biannual physical inventory and routine cycle counts. International Paper, Memphis, TN 1/13 – 2/15

Supply Planner for Industrial Packaging Group

Maintained less than 1% trim loss for two paper machines that produce around 4000 tons per day.

Developed and maintained rough cut schedules to align with the S&OP, manufacturing capabilities, and service requirements.

Communicated with multiple cross functional teams on daily activities, issues, and concerns that affect the supply chain process.

Created production plan with horizon of three to five days in order to meet demand requirements while optimizing operational efficiency.

Resolved service issues and responded to facility operational issues in order to maintain service levels.

Rotated on call responsibilities, which included being available to all mill personnel 24 hours a day.

Lead two projects involving best practices for the supply planning team.

Assisted with business continuity plans and simulations.

Trained peers on machine scheduling requirements. Granger Container, Lansing, MI 1/12 – 12/12

Customer Service Representative

Communicated with 70-130 customers daily.

Maintained satisfaction by investigating and resolving daily service issues.

Promoted additional services to current and prospect customers.

Processed payments and credits.

Contacted customers regarding late notices.

Created and maintained 10-30 work orders for drivers per day. Hub Group, Inc., Downers Grove, IL 6/11 – 12/11

Intermodal Operations Co Op

Handled tracing of shipments for Georgia Pacific daily.

Set 20-30 pickup and delivery appointments for Georgia Pacific daily.

Monitored and updated daily drayage events.

Provided support for vendors and 4 customers.

Approved or denied accessorial charges to vendors for Georgia Pacific shipments

Maintained a satisfaction and accuracy rating of 97% or above.

Input 10-30 tenders daily, assisted 30 agents, and communicated with vendors for newly procured company, Mode Transportation.

Technical Skills

Computer; Windows, Microsoft Office

Encore Optimization Software

ERP/MRP Systems - SAP, Solomon



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