Crystal Serrata

***** **-** **** #****

San Antonio, Texas 78230

Phone: 210-***-****

Email:acqz0n@r.postjobfree.com

PROFESSIONAL SUMMARY:

10+ years of experience in customer service professional

3+ years of experience in in call center environment

Comfortable working in corporate call center like environment

Working knowledge of Microsoft Office

Data Entry 65 WPM Typing Speed

PROFESSIONAL EXPERIENCE:

ASK Staffing – San Antonio, Texas January 2015 to Present

Data Order Entry Specialist

Entered data into designated database and forms

Reviewed and checked applications and supporting documents

Audit on-line applications for accuracy and completeness

Maintain complete activity logs and prepare reports

Communicate with applicants telephonically and by email

Researched and retrieved requested data

Verified, updated and corrected source documents

EBay - Austin, Texas December to 2014 to January 2015

Member to Member Mediation Specialist

Customer Service

Handling Multiple Phone Lines in an extremely fast paced environment

Providing excellent customer service to eBay members

Providing mediation options for member regarding ordering issues

Data Entry

Providing information regarding investigative procedures and processing for lost claims

Garden Estates Assisted Living - Corpus Christi, Texas April to September 2013

Receptionist

Customer Service

Obtained Information regarding potential residents

Handled multiple phone lines

Provided residents and families information regarding the facility

Assisted with care of residents

Maintained the appearance and cleanliness of the reception area

Report any of the required repairs to the appropriate person

Re-stock office supplies

Medix Staffing – San Antonio, Texas October 2011 to May 2012

Eligibility Verification Specialist

Data Entry

Customer Service

Obtaining client information from multiple employers regarding eligibility for insurance and coverage’s

Assisting on multiple phone lines updating client information upon request

Verification of documents received upon updating status

Walgreens - San Antonio, Texas June 2011 to January 2012

Photo Specialist / Service Clerk

Cashier Responsibilities

Data Entry

Cash handling

Customer Service

Cleaning and Restocking

Entering in and Receiving new inventory

Receptionist Duties

Loading and Unloading of truck

Washington Mutual - Call Center San Antonio, Texas November 2008 to April 2009

Customer Service Rep / Debit Fraud Analyst

Administrating excellent customer service skills

Data Entry

Working in an extremely fast paced environment

Assisting customer with banking information regarding their accounts

Filing Claims

Providing information regarding investigative procedures for customers bank accounts

West Corporation - Telemarketing Center San Antonio, Texas January 2005 to May 2006

Inbound / Outbound Call Representative

Working in a fast paced environment

Data Entry

Administrating exceptional customer skills

Assisting coworkers with potential clients

Assisting potential clients with inquiries regarding products and its functions

Mervyns - San Antonio, Texas November 2002 to November 2008

Assistant Department Lead

Supervision over employees and projects throughout the department

Cashier Responsibilities

Cash Handling

Administrating excellent Customer Service skills

Cleaning and Restocking

Entering in and receiving new inventory

Receptionist Duties Loading and Unloading of trucks

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