Keith Jackson

P.O. Box ****** Chicago, IL ***** - 630-***-**** – acqz0e@r.postjobfree.com

Objective

To demonstrate professional, superior managerial, problem solving and administrative decisions skills, utilizing my vase levels of skills and experience.

Education

Calumet College – Hammond, Indiana Associate Degree, Business Management – 1999

Professional Experience

Hyde Park Hospitality (Aramark) 2014 To Present

Manager, Environmental Services

Demonstrates a professional image and acts as resource person consistent with the values and work ethics of Aramark & School Board.

Managed a budget annually, included personal (125) union staff, equipment, supplies, vendors, planned projects, floor care and carpet.

Responsible for multiply buildings custodial & maintenance operations (21).

Implementations of programs to increase productivity and quality of maintenance and cleaning to tier 2 level.

Developed and improve communications and relations with the buildings Administration, staff members, Union reps.

Work with school board in planning of projects to improve quality within budget constraints.

Directs, plans, coordinate the preventive and corrective maintenance schedules for machinery & equipment.

Implement, coordinate, directs team a plan to meet the Fire safety regulatory standards of the City, County, State, Federal agencies.

Direct & coordinate the work schedule for maintenance, custodial, grounds staff for dissemination of information, problem resolution and team building.

Direct & coordinate the training, certification and mandatory annual education to address skills enhancement and meet safety requirements.

Plan, direct, coordinate process improvement for positive outcomes in the delivery of service.

Kindred Hospital 2011 To 2014

Director, Environmental Services & Linen Dept

Responsible for (350) patient bed facility with (55) front line non-union staff.

Established and maintained an Operational & Capital budget annually.

Implemented programs to achieve Tier 1 cleaning of facility.

Responsible for interviewing, hiring, separations, investigations, of all departments employees.

Reduced 200 hours of overtime usage in departments.

Reduced staff by 4 FTE's in departments for total savings in department of $128,000 per year.

Reduced supplies usage by 5% saving departments approximately $9,000 per year.

Reduced linen usage by 4.8% saving about $6,300 per year.

Implemented a performance improvement program, which reduced the regulatory waste from 87% to 63% cut cost from $11,000 per month to 5,300 per month.

Participated in monthly EOC meetings with Executive Level Management CEO, COO, CFO, VP, Directors.

Restructured employee work duties, schedules.

Implemented quality improvement programs through employee training and of use of quality improvement reports to monitor working performances, and daily inspections.

Responsible for clearing K-Tag violations with Maintenance & Housekeeping.

Member of Infection Control committee.

Responsible for all vendor contracts for the departments.

Comfort and cleanliness scores 69.19, norm 62.75

General facility cleanliness scores 75, norm 62.

Room cleanliness scores 71, norm 61

DEYTA scores 5

Aramark (University of Chicago Hospital) 2009 To 2011

Assistant Manager, Environmental Services

Maintained compliance with Aramark SOP.

Plan and implemented monthly floor & carpet projects.

Maintain and increased Press Ganey and HCAHPS scores.

Conducted weekly meetings with Supervisors and staff.

Trained staff on completing and producing quality discharges cleanings of patient rooms through ISIS-PRO systems

Responsible for (450) patient bed facility.

Enhancement of patient and client experience.

Managed 75-85 Union employee on daily basis (Teamsters 743).

Maintained building Operational budget annually.

Utilize quality indicators to ensure highest standard of cleaning facility.

Prepare staff for JCAHO survey by developing a continuous training plan in improving quality cleaning of the hospital.

Attended joint meetings between Aramark Management and Hospital President, Vice President.

University of Chicago Hospital 2007 To 2009

Supervisor, Environmental Services

Maintained outside contracts with all vendors.

Managed & developed recycle & waste programs.

Plan and implement projects such as stripping and refinishing, carpet cleaning

Discharges met set SOP times in Tele Tracking

Conducted weekly meetings with building staff and supervisors.

Increase and maintain Press Ganey and HCAHPS scores.

Trained staff, hiring, separations of staff.

Participates in Union contract negotiations and employee arbitration.

Trained staff on completing and producing quality discharges cleanings of patient rooms.

Enhancement of patient and client experience.

Prepare staff for JCAHO survey by developing a continuous training plan in improving quality cleaning of the hospital.

Responsible for (450) patient bed facility.

Managed 75-85 Union employee on daily basis (Teamsters 743).

Maintained building Operational budget annually.

Utilize quality indicators to ensure highest standard of cleaning facility.

Attended joint meetings between department Management and Hospital President, Vice President.

Ingalls Hospital 2005 To 2007

Operations Manager, Environmental Services

Coordinated tasks of supervisory staff (4) supervisors and (65) non-union employees.

Maintained & managed discharges turn times to assure timely completions in Tele Tracking

Managed Operational & Capital budget annually.

Reduced supply usage by 4.37% by creating par levels for each area serviced.

Managed all vendors and contracts for services related to department operations.

Generated required reports for monthly joint meeting with CEO,COO,CFO,Director.

Overseen all disciplinary actions against staff based on policies and procedures set by HR & Hospital.

Monitored staff adherence to JACHO guidelines.

Managed safe removal of all Bio-Hazardous waste.

Ensured that duty lists were current at all times.

Ensured that Press Ganey scores goals were met.

Participated in interviewing, hiring, separating of employees.

RACS of Northwest Indiana 1996 To 2005

Operations Manager, Franchised Cleaning Services

Maintained annual revenue in contracts sales of services.

Direct supervision of (30) franchised owners of Medical & Commercial sites.

Implemented all training of owners and their staff.

Managed invoices and accounts payable.

Follow up on quality of work with and without clients at sites.

Assured all compliance with State & Federal laws were met.

Evaluated owners through performance appraisals.

Established, renegotiated or terminated vendors contracts.

Decreased office expenditures by 13% by implementing needed control on supplies and standardizing order procedures.

Proactively identify problems within the sites.

Interviewed owners and office staff.

Completed audits of sites on weekly basis.

Enforced sanitation and removal of any hazardous waste/chemicals.

Reference upon request

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