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Customer Service Manager

Location:
Binghamton, NY
Posted:
July 28, 2015

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Resume:

**** ***** ***** **

Richford, NY *****

607-***-****

acqyz1@r.postjobfree.com

JACQUELINE A. HAYNES

PROFESSIONAL SUMMARY

Accomplished and seasoned Manager and Assistant Appraiser with a solid history of achievement in Real Estate Appraising. Areas of expertise include troubleshooting, instructing, general office skills, report preparation, computer savvy, judgment and decision making, active learning, and customer service along with strong organizational and prioritization abilities.

EXPERIENCE

SELF EMPLOYED LICENSED REAL ESTATE APPRAISER ASSISTANT & OFFICE MANAGER FOR PROGRESSIVE APPRAISALS

May 2010 – Jan 2015

Organized written reports that estimated property and land values, outline methods by which the estimations were made, and meet appraisal standards.

Searched public records for transactions such as sales, leases, and assessments as well as verify legal descriptions, building codes and zoning bylaws.

Inspected, measured and photographed land and residential properties to evaluate construction, condition, special features, and functional design.

Interview persons familiar with properties and immediate surroundings, such as contractors, home owners, and realtors, to obtain pertinent information.

Assisted with establishing and implementing office policies, goals, objectives, and procedures, and fees.

Preformed secretarial work including; billing, answering phones, emails, filing, and negotiated fee’s with vendors

Scheduled appointments.

Learn to operate new office technologies as they are developed and implemented.

PERSONAL CARE AIDE FOR ELIZABETH BREWSTER HOUSE

Aug 2009 – Oct 2009

Assisted with serving meals and clean up.

Assisted patients with daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.

Observed or examined patients to detect symptoms that may require medical attention.

Documented or otherwise reported observations of patient behavior, complaints, or physical symptoms to nurses.

Communicated with patients to ascertain feelings or need for assistance or social and emotional support.

Changed bed linens.

BARISTA & WAITRESS FOR ELM STREET CAFE

Jul 2008 – Aug 2008

Prepared and served hot or cold food and beverages, such as coffee, espresso drinks, or teas.

Set up and stocked customer service stations with paper products or beverage preparation items.

Performed cleaning duties, such as wiping down tables, sweeping and mopping floors, vacuuming, taking out trash and cleaning bathrooms.

Created take out menu for Elm Street Cafe.

HOUSEKEEPER FOR AMELIA MORRIS

Jun 2007 –Apr 2008

Cleaned inside residence and provided light outdoor work

HOUSEKEEPER AND NANNY FOR JENNIFER HAZELTON

Jan 2006 – Jan 2007

Cleaned inside residence and provided child care for an infant.

OFFICE MANAGER FOR PIONEER APPRAIALS

Apr 2002 – Dec 2002

Preformed secretarial work, payroll, billing, and trained employees.

SECRETARY FOR INTERTEK TESTING SERVICES

Sep 2001 – Mar 2002

Preformed secretarial work, proof reading and editing of company product book, data entry and payroll.

EDUCATION

MCKISSOK - WARREN, PA – CERTIFICATES IN CONTINUING EDUCATION FOR MISCELLANEOUS APPRAISAL COURSES

Apr 2012 – Apr 2014

THE PROFESSIONAL CAREER CENTER, INC. – SYRACUSE, NY – LICENSE FOR REAL ESTATE APPRAISAL ASSISTANT

Mar 2010

OCM BOCES – CORTLAND, NY – CERTIFICATE IN BUSINESS CAREERS

Nov 2001

HARCOURT LEARNING DIRECT – SCRANTON, PA – HIGH SCHOOL DIPLOMA

Mar 2001



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