Kris Rasmussen

acqyy3@r.postjobfree.com Denver, CO Open to telecommuting & 10% travel 303-***-**** UC4 / Automic Senior Operations Analyst SME SAP application support Specializing in large data batch processing in high availability, highly regulated, and high volume environments. 14+ years of experience in Automic Operational Manager enterprise application support, providing technical analysis, incident management, access administration, disaster recovery, and 3rd-level support for workflow developers.

Skilled in reporting and technical documentation of administrative, operational, and troubleshooting procedures.

A patient, positive, hands-on leader by example who optimizes technical team productivity.

Motivated quick study dedicated to building technical expertise through self-directed and company training.

Valued as an industrious, loyal, ethical performer who takes initiative, demonstrates accountability, and goes above and beyond to assure organizational success. Experience

BROADRIDGE FINANCIAL SERVICES, Wheat Ridge, CO – Regulated data processing for major financial services firms Senior Operations Analyst UC4 / Automic Team Lead (2000-2015) Promoted to team lead role. Delegated job setup and processing workflow and scripting projects across a team of 5 Operations Analysts. Worked closely with Product Development and Systems Administration teams. Served in on-call rotations for a 24x7 operation. Reported to Manager or Director of Operations.

Supported UC4 / Automic on multiple platforms: Linux, UNIX, HP Nonstop / Tandem, and AIX. Led setup processes and procedures for batch job notifications, alerts, and monitoring / escalation.

Co-developed and implemented a UC4 / Automic training program including manual and exercises. Provided training and support to new hires, including a team of offshore analysts and programmers.

Key contributor to development of standards for data flow, scripting, and technical documentation to assure consistent servicing of 30+ major accounts.

Led debugging and troubleshooting of escalated batch processing failures. Utilized Remedy trouble tracking system to expedite servicing of setup issues, enhancement suggestions, and new client onboarding projects.

Supported implementation of Portfolio Reporting services for key account Edward Jones. Partnered with developer and project manager to analyze technical and business requirements; scripted and documented the UC4 job stream and all processes for both the Tandem and UNIX platforms.

Created an efficient, automated data verification protocol to assure timely overnight processing of 200-300+ large data files (averaging 15 million records each) following server transfer from headquarters.

Concurrently managed 40+ daily operational tasks and up to 4 concurrent projects with average lifecycle of 30 days. Volunteered on Safety Committee; attained CPR and first aid certifications.

Partnered with service provider IBM in implementation of disaster recovery solutions, including validation testing and documentation of discrepancies.

Assured departmental readiness for internal and external audits. Recognized for exceptional performance, teamwork, and reliability.

Operations Team Lead, Night Shift (1997-2000)

Promoted from Computer Operator to lead an Operations team of 4. Key contributor to Y2K compliance initiatives. Education Technical Skills

Programming Certificate – THE CHUBB INSTITUTE FOR COMPUTER PROGRAMMING, Parsippany, NJ Professional development: UC4 / Automic scheduling & administration, HP / Tandem, Dale Carnegie workshops. Technical Skills: UC4 / Automic v. 5, 8, and 10; TACL, UC4 scripting, UNIX scripting, SFTP, SCP, Core FTP, Remedy, Connect Direct, Informatica, and Unix command prompt SSH and SCP. Basic experience managing patch set levels and planning for future application upgrades.