Shohrat Rishi

SUMMARY:

Shohrat is a consultant with over 7 years of IT experience as a business analyst, functional analyst, and QA Analyst for very large scale E Commerce ( Hybris, Digital River, ) and CRM implementations ( Salesforce.com, Dynamics CRM, SAP CRM)

SPECIFIC EXPERTISE:

Worked independently with the cross functional team members like Business Owners from Sales, Marketing, Customer services, Supply chain, Finance, Legal, System Architects, Developers and QA

Worked on Customer Cockpit, Channel (WCMS Cockpit) Content (Product Cockpit (PCM)), Platform (Administration Cockpit, Report Cockpit, Hybris Management Console), Commerce ( Marketing tool, Jirafe Cockpit ( Reporting))

Worked on Dynamics CRM on sales, marketing, customer service module for customization, configuration, creating custom fields, custom entities, views, forms, workflows, reports and dashboards

Worked on many projects using the standard SDLC processes such as Scrum, Agile and Waterfall.

Excellent Communication, Presentation and Interpersonal skills, Self-starter, Team player with Leadership skills.

Conducted JAD Sessions, User interviews to gather business requirements, define use cases, conduct Use Case Analysis, define scope of project, define requirement priorities, define KPIs and ROIs for projects

Worked with business and technical teams to understand the current As- Is process and defined the To-Be process, Flow diagrams and Sequence diagrams

Created Business Requirements Documents (BRDs) and got stakeholder approvals on these documents through multiple review sessions with the business stakeholders

Translated business requirement into functional requirements, system requirements, technical requirements, functional use cases, functional flow diagrams, Entity relationship mapping, Data Analysis and Data Mapping including table names, field name, field type, field value and business rules

Experience designing screen mockups, wireframes, protocols and user interface.

Expert in change control management by identifying impact on scope, budget and resources and then help to prioritize the scope and bucket it into different release cycles

Experience in creating UAT Test Plans, Test Cases, Test Scenarios and Test Matrix.

Facilitated the System Testing, Regression testing and User Acceptance Testing.

Experience in defect management like logging defects, defect triaging, defect prioritization, defect resolution, participating in the defect triage meetings and getting clarification on requirements to the dev team members to get the defect resolved immediately

Client: West Marine, Santa Cruz, CA March 2015 -Present

Role : Senior Business Analyst/Consultant

Project Description

Worked on large scale Hybris Project for West Marine’s B2B and B2C eCommerce Platforms.

Worked with Director level stakeholders from business team to identify scope and gathered requirements

Conducted JAD sessions to define the business use cases, flow diagrams and business requirements

Translated business requirements into functional requirements, functional use cases, technical requirements

Lead the offshore team and conducted functional spec review meetings, conducted status meetings to make sure the off shore team is on track with the development schedule

Participated in the technical meetings, reviewed the technical specification documents and provide feedback related to the Hybris/E commerce platform

Created UAT test plan, UAT test case,conducted UAT Testing, and participated in the triage calls

Conducted demo of the application for the business stakeholders to get their sign off on the UAT

Client: The Boeing Company, Renton, WA October 2014 – March2015

Role : Sr. Business Analyst/Sr. Consultant

Project Description:

Worked on the word’s largest B2B e-commerce integration project of Boeing’s PART Page with Hybris/SAP solution.

Worked with Director level stakeholders from business team to identify scope and gathered requirements

Conducted JAD sessions to define the business use cases, flow diagrams and business requirements

Documented 1800+ business requirements, UML flow diagrams and use cases into BRD

Prioritized business requirements to set the scope for phase 1 and future phases

Translated business requirements into functional requirements, functional use cases, technical requirements

Created RTM (Requirements traceability matrix) to map the business requirements to functional requirements

Lead the offshore team and conducted functional spec review meetings, conducted status meetings to make sure the off shore team is on track with the development schedule

Participated in the technical meetings, reviewed the technical specification documents and provide feedback related to the Hybris/E commerce platform

Created UAT test plan, UAT test case,conducted UAT Testing, and participated in the triage calls

Conducted demo of the application for the business stakeholders to get their sign off on the UAT

Client: Starbucks Corporation, Seattle, WA

Role: Sr. Functional Analyst December 2013 – Oct 2014

Project Description:

This was a very big supply chain management project for the starbucks products that are sold on the B2B site for Starbucks. We used Hybris as the E Commerce platform for creating new products, new product category, product sorting, managing product catalogs, and creating pricelists, pricelist to product mapping, managing product promotions and managing payment gateway for payment authorization.

Responsibilities:

Got estimates for analysis, design, development, QA testing, UAT testing and created a project plan using Microsoft project

Created timelines using MS Visio to display key milestones, activities, various phases of the project

Conducted project status meetings with the team members to track progress of the project activities

Reported project status with the project team members as well as stakeholders to highlight project current progress, risks, issues, action items and next steps

Leveraged Product content management, WCMS, HMC and Customer Service Cockpit for creating new products, new web templates, new customer creation, order cancellation, order approval/rejection and order fulfilment

Worked with the business stakeholders to gather business requirements, define business use cases, define requirements priorities and documented the requirements to create a business requirements document

Used Microsoft Visio to create flow diagrams, wireframes and comps

Created data mapping both at entity and field level, functional use cases and functional requirements to create Functional requirements document

Created Functional Specification Document (FSD) that includes summary, requirements traceability, system requirements, user requirements, functional overview, use cases, mockups, data analysis and data mapping

Closely worked with the development team to ensure they have correct understanding of the user requirements

Acted as a liaison between the Business team and the Technical team and also responsible for communications between the Project Team and other related departments.

Reviewed Test Plans, Test Cases and Technical requirements documents.

Worked on Customer Cockpit, Channel (WCMS Cockpit) Content (Product Cockpit (PCM)), Platform (Administration Cockpit, Report Cockpit, Hybris Management Console), Commerce ( Marketing tool,

Environment: Hybris 5.0/4.8, WCMS, B2B Sites, B2C Sites, Salesforce.com

Client: Verizon Wireless, Seattle, WA

Role: Functional Analyst December 2011- December 2013

Project Description: Key projects included E Commerce (Hybris) enhancements for B2B and B2C Verizon

Website like creating new products, new product category, product sorting, managing product catalogs, and creating

pricelists, pricelist to product mapping and managing payment gateway for payment authorization.

Responsibilities:

Gathered business requirements, use cases, priorities and created Business requirements document (BRD)

Created Functional Specification Document (FSD) that includes summary, requirements traceability, system requirements, user requirements, functional overview, use cases, mockups, data analysis and data mapping

Closely worked with the development team to ensure they have correct understanding of the user requirements

Acted as a liaison between the Business team and the Technical team and also responsible for communications between the Project Team and other related departments.

Reviewed Test Plans, Test Cases and Technical requirements documents.

Worked on Customer Cockpit, Channel (WCMS Cockpit) Content (Product Cockpit (PCM)), Platform (Administration Cockpit, Report Cockpit, Hybris Management Console), Commerce ( Marketing tool, Jirafe Cockpit ( Reporting))

Environment: Hybris 5.0/4.8, WCMS, B2B Sites, B2C Sites

Microsoft Corporation, Redmond, WA June 2010 – Nov 2011

Role: Business Analyst

Project Description: Worked with Microsoft windows team for application compatibility with various

Windows platforms

Responsibilities:

Created BRD, FSD and Requirement Traceability for Windows related projects

Acted as a liaison between the technical team and business user to communications between the Project Team and other related departments.

Involved in data analysis, data mapping & data migration in order to normalize and extract data

Created test plans, test cases, bug triage, defect management, defect reports etc.

Environment: Windows 7/8, CRM Dynamics, Visual Studio Team Foundation, MTC, TCS

Client: Sprint Overland Park, Kansas June 2008 – Nov 2009

Role: Business Analyst

Project Description: B2B and B2C site integration with E commerce application to manage orders, order history, fraud reports, order entry, price settings, WCMS (Websites, page types, page templates and components) and sales and marketing management using Dynamics CRM

Responsibilities:

Worked with the business stakeholders to gather the business requirements and translated the business requirements into more detail functional requirements

Created detail functional specification documents and worked with the Engineering/IT team to make sure they understand the functionality/requirements

Followed up with the IT team to get bug fixes, clarify requirements to make sure the functionality meets the business requirements

Environment: Hybris WCMS, HMC, Customer service cockpit, CRM, B2B and B2C sites

Technical Skills:

E Commerce: Hybris 5.0,4.8, Websphere and Digital River

MS-Suite: MS-Word, MS Excel (Macros), MS PowerPoint, MS Outlook, SharePoint, MS Visio

Testing Tools: Quality Centre, Jira, Visual Studio, Product Studio, WTT (Windows Test Technologies), MTC (Manual Test Client), Data Collection Tool, QTP 8.2

Performance testing tools: Load Runner 8.0, Rational Load test and Web Test Partner’s Performance Center 2.0.

Defect Tracking Tools: Manual Test Client (MTC), Product Studio,QualityCenter9.2/9.0

Languages: C, C++, Java, SQL, PL/SQL.

Operating Systems: Windows 8.1, 8, 7, Vista, XP, UNIX, Sun Solaris 2.8, MS-DOS

Testing Scripts: SQABasic, TSLScript, JavaScript and VBScript.

Data Bases: Oracle 9i/8i, DB2, MS-SQL Server, MS-Access.

CRM: Dynamics CRM 2015, 2013, 2011, Salesforce.com

Project Management: MS Project, MS Excel, JIRA, Visual Studio

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