Tiffany C. Kendrick

College Park, GA ***** 704-***-**** acqyxp@r.postjobfree.com

Information Technology (IT) Professional

Analytical and highly organized; technical professional with experience installing, configuring, and troubleshooting electronic and computer systems. Effective leader and communicator delivering service excellence with enthusiasm and integrity. Able to interact with diverse groups of people and at all levels of the organization to provide leadership and technical support to meet objectives and goals. Key Qualifications

Systems & Network Administration System Security: Backup & Recovery Telecommunication Systems Conflict Resolution SQL Server Proficient in Microsoft Office Suite Education Certifications

Bachelor of Science in Information Technology Kaplan University, Omaha, NE Graduation: August 2014, GPA: 3.0

Certification Microsoft Certified Solutions Associate (MCSA): SQL Server, 2014 Relevant Courses Technology Infrastructure, Principles of Information System Architecture, Project Management, Systems Analysis and Design, Software Applications, Human Computer Interaction, and T-SQL Lab. Relational Database Project Created secure relational database: set data input types, entered data, set/linked primary and foreign keys, made alterations, distributed appropriate accesses, and implemented securities. Data Management Produced 100+ datasets using a variation of T-SQL statements, clauses, functions, and joins for course exercises and projects. Exercises required the use of table joins and combined conditions; correcting queries in order to create accurate datasets.

Professional Experience

Kaplan University, Omaha, NE (January 2013 August 2014) Full Time Student

Completed Bachelor of Science degree in 2 years while maintaining above-average grades and completing MCSA. Georgia State Prison, Reidsville, GA (October 2007 December 2012) Corrections Officer

Supervised conduct of inmates in housing units, during work, and throughout recreational activities in maximum security setting. Enforced rules and regulations governing facility security, inmate accountability, and inmate conduct to ensure judicial sanctions were carried out and inmates remained in custody. Assigned and scheduled tasks to trusted workers; monitored performance to ensure work quality. Implemented department policies and rules to ensure safety and well-being of individuals. Communicated and documented performance, behavior, and policy breaches.

Project Management

Completed extensive project with 100% success: met tight deadline, remained on budget, and had no incidents or setbacks. Spearheaded conversion of lockdown dormitory to population dorm.

Designed layout for upgrade, managed 1 contractors on project, and directed 10 of inmate workers.

Interviewed and hand selected each worker, supervised and monitored removal and replacement of equipment; followed-up with all maintenance requests to ensure deadline was met.

Leadership

Key communicator, successful negotiator, and relied upon for conflict management; rectified over 1000 violent and non-violent conflicts. Requested to resolve problems and diffuse situations that could have had tragic outcomes. Evaluated potential solutions and discussed with management.

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Professional Experience

Georgia State Prison, Reidsville, GA (Continued)

Corrections Officer

Leadership

Supervised staff of 2, trained and coached staff, and appropriately assigned projects to ensure tight deadlines met. Conducted work evaluations and implemented continuous improvement strategies.

Maximized performance and ensured compliance with regulations. Trained new hires and educated entry officers on standard operating procedures (SOP), daily tasks, and managing inmates. United States Army (March 2004 June 2007)

Executive Administrator, Ft. Stewart Garrison, Ft. Stewart, GA Signal Support & Communication Specialist, Baghdad, Iraq Managed multiple projects and assignments in fast-paced, ever changing environment. Worked independently and with teams. Coordinated and collaborated on various programs while remaining highly organized and making sound decisions. Prioritized work and delegated tasks to insure optimal operating efficiency.

Data Base Management

Performed database management functions; input critical information accurately and efficiently. Managed, edited, monitored, and manipulated data. Kept confidential records for over 250 detainees in Iraq and organized and archived information into MS Access database daily.

Applied expert knowledge of all MS document creation applications including Word, Excel, Access, and PowerPoint to manage records on databases, maintain and coordinate files both electronically and manually, and support projects. Transcribed, input, edited, retrieved, and manipulated data.

Safeguarded classified documents and conducted audits to ensure adherence to regulations and policies.

Technical

Designed, installed, operated, integrated, and maintained complex telecommunication systems. Installed over 500 radios, satellites, GPS, and other communication devices in offices and vehicles.

Set up radios, antennas, and satellites to monitor convoy radio traffic in combat zone: Baghdad. Provided installation, configuration, and troubleshooting on GPS and communication equipment in 30+ mission-ready convoy vehicles.

Monitored transmission equipment for proper operation and unusual transmitted messages.

Trained and mentored staff on use and maintenance of telecommunication equipment. Analyzed and assessed equipment for operational deficiencies.

Performed testing, configurations, monitoring, alignment and fault isolation of voice, video telecommunications, and data circuits and systems using state-of-the-art diagnostic equipment.

Answered over 1,000 inquiries for device service and maintenance. Performed operating system updates and handled requests according to procedures.

Administrative

Greeted visitors and welcomed customers in-person and via phone with polite, upbeat attitude. Answered customer inquiries, and directed calls to department or leadership with accuracy and efficiency.

Coordinated events and scheduled appointments for executives. Managed and maintained short and long range calendars, identified and resolved scheduling conflicts, maintained detailed documentation.

Paid meticulous attention to detail resulting in accurate and concise work; handled administrative duties and provided support for executive level leaders.

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