PROFESSIONAL SUMMARY

A highly accomplished, detail-oriented professional with proven ability in strategic and tactical ITIL change management support within a PMO structure. An enthusiastic team player knowledgeable in project management and planning for complete project life cycle and Software Development Life Cycle (SDLC). Excellent analytical skills coupled with outstanding verbal and written communication skills.

TECHNICAL SKILLS

Microsoft Project, Word, Excel, Access, PowerPoint, Outlook, Visio, and SharePoint Admin, Compass, Service Now, Lotus Smart Suite, Passport, Clarity, Artemis TrackView and ProjectView, HTML, Blackberry Enterprise Admin, A+ Certification Training

EMPLOYMENT EXPERIENCE

APEX Systems, contracted to Allstate Northbrook, Illinois November 2014 – June 2015

Consultant – Change Consultant IT – CVIM

Executed on various ITIL change management related activities including assessing change impacts, managing stakeholder engagement, preparing and distributing project communications, and assessing business readiness and change adoption

Approves and reviews Change Records for content, validity, accuracy of all required information, and change conflict resolution

Obtains approval from, and provides communication to the cross-functional teams regarding all Change Freeze exceptions.

Participates in the enterprise Change Advisory Board meetings and facilitates Change Review Meetings within Middleware applications.

Geneva Technical Services contracted to United Stationers, Deerfield, Il March 2014 – Nov 2014

Consultant – Project Consultant IT PMO

Develops full-scale ITIL Change Management Process for program including centralized repository for all change requests and communications and training rollout.

Facilitated Change Review Board meetings with stakeholders and senior leadership.

Led the development and implementation of the Change Management Work Plan; reported progress and standing on KPIs at program team summits, sponsor and navigating committee meetings.

Reconciled financials for up to 30 projects within program.

Experis contracted to Astellas Pharma, Northbrook, Il September 2013 – December 2013

Consultant – Project Manager - 3 Month PC Refresh at company headquarters.

Coordinated schedule and timeline for PC Refresh Project to upgrade hardware for 3,000 users within 3 months.

Acted as SharePoint Administrator for Team SharePoint site as well as user intranet site.

Interfaced with Department Heads to ensure white glove treatment to VPs were addressed and executed.

Reconciled budget, accruals and forecasts for projects in excess of $50MM.

Tek Systems contracted to Discover Financial, Riverwoods, Il March 2013 – September 2013

Consultant – Project Manager, Change Management PMO – Major Initiative/Project Partnering with PayPal to allow customers to use a PayPal Branded plastic at POS and run on Discover’s infrastructure.

Applied a structured ITIL change management approach and methodology for change efforts within project and software releases.

Communicated daily status, identified and resolved issues and risks with senior leadership and PMO

Documented Work Breakdown Structures, Business Processes, timelines and all project-related artifacts.

Interfaced with communications, marketing, Training, HR and Tech teams in the formulation of particular plans and activities to support project implementation and software release.

Facilitated weekly status meetings, Change Review Board and Steering Committee meetings, maintains action logs, agendas, and meeting minutes.

Randstad contracted to JPMC, Chicago, Illinois August 2012 – February 2013

Consultant – Project Manager, Change Readiness – Managed Global Client Access Product Suite

Produced detailed Change Readiness plans that are used as base document to define roles, responsibilities, deliverables, and milestones and acted as SharePoint Admin.

Managed Change Readiness plans, activities, and other reporting documentation for the Global Client Access Product Suite for JP Morgan Chase software upgrade.

Functioned as an escalation point to keep all parties aware of overall project impact, and facilitating management decisions at the earliest possible time

Facilitated Command Center activities for implementations/migrations for software release within a global environment.

Used Microsoft Project to manage project plans, timelines, critical path, and Gantt charts.

Consultant, Chicago, Illinois September 2011 - September 2012

Cash-N-Go Pawn, Summit, Il – Worked with Business owner to go from a manual system for his store to fully automated.

Researched new hardware and software options, presented to owner, and then implemented final decisions.

Posting default items on ebay and facilitating sales and shipping process.

Randstad contacted to Bank of America, Chicago, Illinois March 2011 – September 2011

Consultant – Business Analyst, Change Management – Oversight and governance of software releases within the eCommerce Line of Business supporting five Project Managers.

Comprehensive Change Management Governance support relating to the Portal and eCommerce Line of Business including but not limited to report/document creation and distribution, meeting coordination and minutes, and process documentation across four portfolios and ninety projects.

Developed report for Senior Leadership team to show a one-view look across all portfolios and projects detailing DMAIC phase, milestones and implementations using Access.

Facilitated Scheduling meetings with Testing Teams, Project Team and Stakeholders prior to Steering Committee Meetings to identify potential conflicts with test environments and implementation dates.

Release Governance: coordinated all software release schedules and dates

Acted as Co-Administrator for Departmental SharePoint site and contributed to its complete redesign.

Consultant, Chicago, Illinois December 2009 - March 2011

Fuggedaboudit Night Club and Lounge, Lyons, Il

Art work for all signage, menus, advertising, business cards and website.

Estate Jewelers of Elmhurst, Elmhurst, Il

Marketing collateral materials and advertising concepts through production.

Website design concepts through production including SEO.

Exelon Corporation, Chicago, Illinois January 2002 - October 2009

Senior Analyst, Energy Delivery – Information Technology January 2008 – October 2009

Managed upgrade, consolidation and replacement of printers in all of the West Utility locations and reporting centers for a cost savings of over 100K in one year.

Reconciled budget, accruals and forecasts for projects in excess of $500MM.

Managed site IT outages and issues, engaged technical resources and business contacts and communicated as appropriate including setting up ad hoc call center and command center.

Performed site inspections for all LAN/Network Infrastructure rooms including Call Center, and assigned and tracked Action Items for any issues identified.

Coordinated hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action.

Coordinated PC Refresh Project for 2,500 PC’s over a 4 month timeline.

Administrative Coordinator, Information Technology May 2004 – January 2008

Supported up to 12 Project Managers with status reporting, contractor maintenance, budgets/accruals/forecasts, and comprehensive departmental administrative support including travel arrangements, calendar maintenance, Intranet Admin and financial reporting for one of Com Ed/Exelon’s largest projects – Mobile Dispatch.

Assisted Project Managers with Budget Forecasting and Goal Setting and Budget Workbooks by tracking Accounts Payable, Accounts Receivable, vendor management and expenses for projects amounting to over $1 Billion.

Office Manager / Executive Administrative Assistant January 2002 – May 2004

Supported the President and Senior Management Team

Engaged with senior management on development of HR Processes (On-Boarding, termination check list), Building Management Processes (equipment maintenance, plumbing/HVAC issues), IT Processes (new user set-up, equipment procurement) and Corporate Security Processes (building security, emergency drills)

Managed facility including but not limited to office equipment, phone systems, building security system, deliveries, mail distribution, cleaning crew, HVAC and common area maintenance.

Initiated and managed all relationships with service providers and vendors.

EDUCATION

MacCormac College, Elmhurst, IL (Court Reporting) 1997 - 1998

Wilbur Wright College, Chicago, IL (Liberal Arts) 1994 - 1995

Morton College, Cicero, IL (Liberal Arts) 1989 - 1990

Successfully Completed The Following Professional Development Courses:

Microsoft Access 5-Day Training Course (2005)

Microsoft Project 5-Day Training Course (2006)

Project Planning and Implementation (2006)

HTML (2007)

Developing Compelling Self Confidence (2007)

Microsoft SharePoint 2007 Training (2008)

Project Management for IT Professionals (2008)

Business Analysis Fundamentals (2009)

Microsoft SharePoint 2010 2-Day Training Class (2013)

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