DANIEL RANES

*** ****** ******, *******, ******** 23518

Home: 757-***-**** • Cell: 757-***-****

acqyvc@r.postjobfree.com

CAREER OVERVIEW

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company

success. Extensive account management experience with customers in Medical, Higher Education, Hospitality,

Maintenance, and many other types of industries.

CORE STRENGTHS

Strong organizational skills Adaptive team player

Active listening skills Able to multi-task

Sharp problem solver Punctual and reliable

Energetic work attitude

ACCOMPLISHMENTS

Customer Assistance

Works with MicroSoft programs and Java/Oracle based systems to diligently complete all assigned tasks received

via phone or email; working overtime as needed.

Computed Data Reports

Provides required daily, weekly, and monthly reports listing call data, archiving of CSV files, and the uploading of

customer databases.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

WORK EXPERIENCE

MAP COMMUNICATIONS

Chesapeake, Virginia

Customer Service Representative 02/2001 to 07/2015

Responsible for maintenance of high-revenue Call Center accounts, daily reporting of files for said accounts, daily

generation of statistics needed for Executive Management, daily review of in-bound emails and phone calls, response

for requests to speak with supervisors from late-night and overnight inquiries, plus many side-projects as needed by

Management.

MAP COMMUNICATIONS D/B/A SMARTBEEP

Chesapeake, Virginia

Inbound Sales Operator/Customer Service Representative 06/1996 to 02/2001

Responsible for in-bound inquiries and/or sales for numeric pagers, preparation of information packages for numeric

pagers, refurbishment of trade-in pagers, shipping of numeric and alphanumeric pagers, and preparation of statements

to be mailed to customers. Transitioned into Customer Service role which consisted of trouble-shooting of technical

issues, the logging of support tickets for reception problems, processing of phone payments, and support for resellers of

SmartBeep numeric and alpha-numeric pagers.

FARM FRESH

Chesapeake, Virginia

Cashier 04/1995 to 04/1996

Responsible for checking out customers, processing of cash, check, and credit card transactions; and packaging of merchandise.

DAILY PRESS

Newport News, Virginia

Paper Deliverer 04/1994 to 04/1995

Responsible for the daily receipt and delivery of newspapers to subscribers on my route. Never missed one day of work

and often delivered papers to other routes when the regular driver wanted personal time off.

MCDONALDS

Smithfield/Newport News, Virginia

Trainer 09/1991 to 04/1995

Initially responsible for food preparation but expanded to cash handling, routine cleaning and maintenance of kitchen

equipment, receipt and accounting of stock, and the training of new employees.

WINN DIXIE

Miramar, Florida

Assistant Bookkeeper 10/1988 to 08/1991

Started age 15 as bagger on weekends only. Began working weekdays and nights at age 16 and was promoted to cashier

upon request. Promoted to assistant bookkeeper upon graduation of High School. Responsible for the accounting of cash,

checks, food stamps, WIC checks, and coupons; daily and weekly statistics; scheduling of breaks for cashiers; and

deposits.

EDUCATIONAL BACKGROUND

THEATRE ARTS

Christopher Newport College, Newport News, Virginia, United States

Stagehand in several plays and production; acting experience.

HIGH SCHOOL DIPLOMA 1991

Miramar High School, Miramar, Florida, United States

Honor Roll on multiple occasions, attended both Gifted and Honors classes, active in many extra-curricular activities

including Drama Club and Latin Club.

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