Toufiq Elahee

** ****** ******, ******** ****, NJ 07508

Home: 1-862-***-**** Mobile: 1-862-***-**** Email: acqyqq@r.postjobfree.com

SUMMARY:

Dynamic business manager with more than 6 years of experience in Relationship Management. Proficient in developing and implementing business development strategies, marketing plans and sales, starting from luxury products, to insurance policies and voice trading sales. Competent in building and sustaining relationships with key accounts and achieving high satisfaction. Managed the acquisition project of Sama Telecommunication SAOC (Renamed as Integrated Telecommunication Oman SAOC - Telecom Oman "TeO"), and successfully re-launched the international calling card services in Oman. Proactive, achievements driven, manage business delivering excellence through effective communication, coordination, strategizing, planning and execution.

EXPERIENCE:

Manager - International Relations at Al Zaman Investment LLC, (Subsidiary of Al Zaman Group), Muscat, Oman June 2009 - Present

Manager - Carrier Relations (Consultant) at Integrated Telecommunication Oman SAOC, Muscat, Oman January 2012 - Present

Successfully developed Wholesale Business Relationship (Voice) with telecom operators from Asia Pacific, Middle East and North America by realizing a 125 percent increase in gross revenues, an 80 percent increase in net revenues, and a 175 percent increase in traffic volumes. Effectively increased (Telecom Oman) TeO's presence in the Middle East and South Asia and generated new revenue streams by expanding client portfolio through new interconnections, identifying synergies between the two regions, and creating strategic partnerships. Manage several (Telecom Oman) TeO's top Tier 1 interconnects in terms of revenues and margins, in the Middle East region. Negotiate numerous terms of service offerings with clients/suppliers and establish pricing agreements and contracts while assessing their technical as well as commercial feasibility within geographic region. Other key responsibilities including:

Advising departments on interconnection affairs; interfacing with billing team on rates and dispute resolution; supporting marketing initiatives and sourcing and developing across sectors.

Training staff in liaison with Customer Service for KIOSK management.

Played key role in launching new International calling card in Oman.

Planning (Telecom Oman) TeO’s events and exhibitions at global telecommunications event and sourcing business opportunities.

Investment Analyst at Al Zaman Investment (UK) Limited (Subsidiary of Al Zaman Group), Cardiff, UK October 2010 - December 2011

As an investment analyst, I was involved in managing Al Zaman Group's investment portfolio in the Europe, including real estate, active participation in commodity market, stock trading in liaison with investment bankers and ensuring logistics support to Al Zaman Head Office in Oman. Led the acquisition of Sama Telecommunications SAOC (Renamed as Integrated Telecommunication Oman SAOC - Telecom Oman "TeO"). Worked with KPMG due diligence team for account reconciliation and cash flow analysis, prepared presentation and financial reports with Al Zaman Finance Team for bank facility and mitigated labor and commercial legal cases.

Worked closely with investment bankers from Lloyd’s and Union Bank of Switzerland, analyzed, monitored, and interpreted investment performance data.

Conducted due diligence on prospective investment including real estate industries and commodities.

Analyzed financial information and market data such as company profit,, balance sheet, and cash flow statements, in order to determine future potential for investment.

Monitored financial news using specialist media source, reviewed financial models, projections, and drafted research reports for Chief Financial Offer, in Oman.

Provided summary of research reports, investment ideas, and recommendations on investment opportunities the fund manager and the CFO.

Operation & Logistics Specialist at Gallery Argan LLC (Subsidiary of Al Zaman Group), Muscat, Oman June 2009 - September 2010

I was involved in managing multiple store locations of Gallery Argan in Muscat Governorate. Coordinated all logistics requirements, managed staff and participated joint IT/Finance team tasks and implementation of MIS System for Gallery Argan.

Liaised with brand owners to meet customer requirements.

Supervised inventory control and movements.

Conducted and hired mystery shoppers as part of customer care audit program in order to maintain and enhance customer service.

Toufiq Elahee

Customer Service Adviser at Satellite Secure (UK) Limited (Subsidiary of UK Insurance Solution), Cardiff, UK October 2007 - May 2009

As a Customer Service Adviser, I was involved in acquiring new customer and retaining existing customers. I helped by resolving extensive cold calling, answering customer queries and complaints.

Developed base for long-term sources of clients by using referrals, occupational, and special-interest groups.

Determined clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and ascertaining long-term goals.

Completed coverage by delivering policy; planning future follow-up visits and evaluations of needs.

Provided death benefits by delivering policy proceeds; reassessing client needs.

EDUCATION:

Certified Business Analysis Professional (CBAP), International Institute of Business Analysis, Expected December 2015

Master of Business Administration (MBA), University of Wales Institute, Cardiff (UWIC), Cardiff, Wales, UK (November 2011)

Major: International Business & Strategic Marketing

BA (Honors) Business Studies (BABS), University of Wales Institute, Cardiff (UWIC), Cardiff, Wales, UK (February 2009)

Major: Strategic Brand Management, International & Strategic Marketing, Change & Continuity in Contemporary Business and Strategic Management

SOFTWARE:

Windows 2009, 2000, XP, Vista

MS Word, MS Excel, MS PowerPoint and MS Outlook

ODINE, VROS, VOSS and SipHive (Telecom Software)

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