RICHARD S. PAR

* ***** **** #**-** Azalea Park Condo Singapore

acqyo3@r.postjobfree.com

(65) 96252959

SKILL HIGHLIGHTS

CCNA - Cisco Certified Network Associate

MCP Windows 8 – Maintaining & configuring windows 8

ITIL Foundation Certified in IT Service Management

Hardware: Cisco Routers, Switches, PC's, MPS Printer, IP Phone, APPLE devices / RFID / CCTV/ AV devices

Software: MS Office, Lotus Notes, Symantec Endpoint protection, Acronis, ALTIRIS, Putty, Secure CRT/ Windows Environment.

Knowledge and experience in Windows Server / Exchange server / SQL server / Altiris

Knowledge of routing protocols (eg EIGRP, OSPF, RIP and BGP) in a mixed environment of Cisco

Knowledge of VLAN technology, VTP and STP protocols with layer 3 switching with spanning-tree Protection and RSTP/MSTp

Working knowledge and experience in VMWare Virtualization/Vsphere Server & desktop / ESXi 4.0/5.0

Experience in Access Control Lists, Cisco Firewalls, VPN technologies and other security technologies.

Knowledge and experience with Microsoft Active Directory, DNS, Rights and Policy Management Experience in VOIP and QoS and IP telephony setups

Advance knowledge of all aspects of TCP/IP, with developing knowledge of IPv6 and IPv4 to IPv6 migration strategies.

WORKING EXPERIENCE

TechnicalSupport Specialist (Desktop Support Engineer) – September 2010 – Present

National Computer Systems (NCS Pte. LTD)

National Library Board Singapore

Provide onsite support to NLB Library Supply Center logistics site end-users in accurately testing, identifying, repairing, resolving and documenting end user technical issues regarding desktop support,

RFID devices/ Barcode printing and MPS Printers & peripherals, Ensure SLA are observe all the time

Manage deployment & re-deployment of new PC / laptop / MPS printer / IP Phone on all libraries across Singapore.

Troubleshooting and resolving software issues; reimaging computer / hard drives backing up and restoring settings and associated systems administration activities.

Provide field operations IT supports to all libraries across Singapore in accordance with the terms of the customer contract and Service Level Agreements (SLAs) including support for Ekiosk / Multimedia / OPAC / Borrowing & Book drop stations / NETS &Cash Card devices.

Assist on infrastructure administration functions

Performing asset inventory activities as needed.

Setup / configure / patch & resolve all related issues on IP phone for end users.

Categorize and prioritize end user support request and service request by utilizing a customer ticketing system to tract tickets and provide up-to-date status and information

Handle and initiate escalations procedures and follow up through all open issues until resolution.

Assist to train and orient staff on use of hardware and software

IT Officer – May 1, 2008 – May 15, 2010

RAMACO Trading & Contracting Doha, Qatar

Administration and Setup of Windows 2003 (active directory) / Linux (firewall / Proxy) servers and IT operations such as NAS backup and maintenance

Over all in charge in PC hardware, MS Windows network, office software packages, network security issues and email system

Maintain / Setup data networking, Internet connectivity, firewalls and VPN/ WAN within different construction sites.

Maintain hardware and software inventory records for audit and asset management purposes

Maintain and update technical support document, IT report and policy

Handles the CCTV maintenance and configuration within the labor site

Suggest upgrades on system (workstations & Printer) to ensure longevity

IT Staff (MIS), January 2006 – April 2008

FORD Global City, Taguig City (Philippines)

Hands on role where expected to provide 2nd line of IT support services to business community ensuring that all requirements are met within agreed service targets

Maintenance and Administration of all computers and Windows Servers (I-mail, Web IIS and file servers) for nationwide branches.

Administration of Local Area Network / Wide Area Network / Dealer Management System

Deploy / Manages the Wide area network of different dealership across the country using ASTARO gateway device through VPN tunneling / user access control list.

Active Directory (all aspects) configuration and implementation

Assist supervisor through to resolution on issues according to all appropriate requests.

Works with procurement staff to purchase and recommend acceptable specifications of IT hardware/s.

IT Staff, October 2005- January 2006

SHIN-ETSU Magnetics, Laguna Techno park (Philippines)

Operation Support for office personnel for day to day operation

Server / network maintenance and configuration

Software and Hardware support

IT Officer (MIS), April 2003 – August 2005

TRACE Computer College, Makati City (Philippines)

Over – all in charge for the IT department of the school

Supervise laboratory operations and Monitor performance of every IT equipment.

Maintenance and Administration of all computers and servers (mail, web and file servers) for Nationwide branches.

Installation and Configuration of Local Area Network / School Enrollment System

Windows 2000 Active Directory configuration and implementation (DNS/DHCP/IIS) server.

SEMINARS ATTENDED

IT Infrastracture Workshop

Conducted at Millennium Hotel, Doha Qatar

Organized by : Association Of Engineers Qatar

Cisco LAN Switching Solution Training

Conducted at AMA Makati

Organized by :InfoBahn Communications, Incorporated

Visual Basic 6.0

Conducted at AMA Makati

Organized by : JPCS( Junior Philippine Computer Society)

Trouble Shooting you PC

Conducted at AMA Makati

Organized by: PHICES(Philippine Computer Engineering Society)

Networking Essentials Plus

Conducted at: Meralco Foundation Incorporated

Organized by: IT Department

EDUCATIONAL BACKGROUND

1998-2002 Bachelor of Science in Computer Engineering

AMA Computer University

Makati City Philippines

1996-1998 Associate in Industrial Technology major in Computer Technology

Pamantasan ng Makati

Makati City Philippines

TRAININGS ATTENDED

Windows Server 2000 /2003

Meralco Foundation Institute

July 20, 2003 to August 31, 2003

Networking Technology

Meralco Foundation Institute

February 25, 2001 to March 20, 2001

ITIL V3 Foundation

PDA Professional Development Associates Singapore

September 19 – 21, 2012

ITIL Foundation Certified in IT Service Management : 70%

CISCO CCNA with JUNIPER & Voice Boot CAMP Training

RIVAN Technologies, Philippines

March 18 – 22, 2013

Configuring WINDOWS 8 (MCSA 70-687)

NetAssistPte Ltd. Singapore

July 1-5, 2013

PERSONAL DATA

Birthday: October 13, 1978 Age: 36

Birthplace: Manila, PH CivilStatus: Married

Citizenship: Filipino Religion: Roman Catholic

Height: 5’6’’ Weight: 130 lbs.

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