FANNY RAMIREZ

***=***=****

Los Angeles, Ca *****

acqymu@r.postjobfree.com

OBJECTIVE : To obtain a position where I can utilize my skill and experience to benefit my employer and grow with the company

SKILLS:

Excellent interpersonal and customer service skill/phone skills

Highly organized and able to multitask and prioritize successfully

Proficient in MS Word, Power Point, Excel, Outlook etc.

Able to provide excellent marketing and telemarketing

Bilingual: English / Spanish

EDUCATION:

University Jorge Tadeo Lozano Bogotá, Colombia -1999

Degree in Marketing

LICENSES: PERSONAL LINES

LICENSES: LIFE LICENSE

LICENSES ACCIDENT AND HEALTH

NATIONWIDE INSURANCE - los Angeles Ca (Sherman Oaks) Independent Agent

POSITION: customer service Rep from May- 2014- January 2014

Weekend reports /excellent communication skills both verbal and writing/ Multi-task fax-outlook – data entry information etc.

Calls to different clients, prospects, retention in different campaign, helping client with the best decision and advice

Sales of auto, home, and commercial insurance

Quotes via phone to prospects and new clients

Managing the closing of sales, making proposal

Customer satisfaction, Customer Retention, follow up the prospect

Increase the business, identify and resolves problems in a timely manner

Respond to the customer request and question regarding service, product and account information resolving customer concerns using establish procedures

Working close to the UNDERWRITER for analyzer the Risk and take decision

Dmv records

ALLSTATE INSURANCE COMPANY

CSR- INDEPENDENT AGENT (los Angeles CA) September 2013 – April 2014

Sales – Auto, home, renters, life etc.

Quotes in the phone

Scheduling appointments

Maintaining appointment Book

Follow up on no shows/cancellations /payments (billings)

Confirm appointment, follow up

Cross- sells

Taking payments, endorsements, billing

Respond to the client question and or concerns according to the company policies

Excellent customer service (claims, billing, etc.)

Check DMV records/working with the underwriting

FREEWAY INSURANCE - AUTO INSURANCE- Los Angeles

CUSTOMER SERVICE REPRESENTATIVE February 2012 - AUGUST 2013

Sales – Auto, home, renters, life etc.

Quotes in the phone

Scheduling appointments

Maintaining appointment Book

Follow up on no shows/cancellations /payments (billings)

Confirm appointment, follow up

Cross- sells

Taking payments, endorsements, billing

Respond to the client question and or concerns according to the company policies

Excellent customer service (claims, billing, etc.)

Check DMV records/working with the underwriting

Visiting Nurse Service of New York - Sunny side Home care(MEDICARE)

Health Care Assistant New York – HHA January 2009- December 2011

Encourage the people with activities using procedures reinforce instruction,supervision of the health, keeping records for the visiting nurse service of NYC,(Insurance Medicare)

Create reports for the nurse and doctors about the Medicare client

Make appointment for the patients

Supervision patients by motoring medications and health Insurance

QBE INSURANCE - BOGOTA, COLOMBIA (SOUTH AMERICA)

Marketing Assistant MAY 1999 - AUGUST 2008

Formulated, directed and coordinated marketing activated and policies to promote products and services, working with advertising and promotion managers

Identified, developed, and evaluated marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors

Evaluated the financial aspects of product development, such as budgets, expenditures, research and the development appropriations, and return-on-investment and profit loss projections

Developed pricing strategies,balancing firm objectives and customer satisfaction

Compiled list describing product of service offerings

Initiated market research studies and analyze their findings

Used sales forecasting and strategic planning to ensure the sale and profitability of products,lines, or services,analyzing business developments/monitoring market trends

Coordinated and participate in promotional activities and trade shows, working with developers, advertisers and production managers, to market products and service

Contact this candidate