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Customer Service Manager

Location:
Houston, TX
Salary:
13
Posted:
July 27, 2015

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Resume:

Professional Work Experience and Resume

Chelsea M. Ellison

PSYCH. TECH/ASSISTANT TEACHER/RETAIL MANAGER/RECEPTIONIST

ASSISTANT/CUSTOMER SERVICE REP.

OBCECTIVES & ACHIEVEMENTS

My long-term goal is to become a Registered Nurse, as for now my goal is to secure an experiencing position as a Behavioral Technician, Unit Secretary, Patient Care Escort, Transporter, or Medical Recovery company staff member. Also, to be familiarized with company terms and policies, in which to greater my chances at being a successful candidate on your team, and further on.

KEY QUALIFICATOINS

College Student/ Nursing Student

3+ years Hospital Experience

Psychiatric Patient Care Giver

Home Health Care Provider

Customer Service professional for 6+ years

Assistant Teacher

2 years Diverse Retail Management

Successful Receptionist/Assistant 2 years, 4 months

Teacher Training Certified

CPR Certified

EMPLOYMENT EXPERIENCE

On-Call Emergency Center

Janurary 2015- Present

Job Title- Patient Access

Duties:

Assisted in answering 24-hour On-call phones

Assisting patients in crisis

Interactions with sick, bleeding Patients

Communicated with Nurses/Doctors concerning conditions

Escorting wheelchair patients to rooms

Assisting families

Multi-tasking in Emergency Room

Intracare North Hospital

May 2012 –November 2014

Job Title – Psychiatric Technician

Duties:

Interaction with mental patients, reporting progress to Psychiatrists

Monitoring psych. patients’ daily schedule/activities

Assisted Medical Nurses in direct patient care

Psych. Tech for Children’s unit/ adolescents unit/ adults unit

Assisting licensed therapists in holding therapeutic groups

Taking charge in holding daily therapeutic groups

Taking daily vital signs of patients of all ages

Dayroom (monitoring)

St. Nicholas Schools

August 2012 - May 2013

Job Title – Assistant Teacher

Duties:

Assisting Professional Educators in lessons for children

In-class managing pre-k through 2nd graders, providing structure and order

Instructing learning activities for first graders, creating learning lessons

Creating Monthly Newsletters for Charter School using Microsoft Publisher

In-Class duties (monitoring)

After-school Program Teacher

New York & Company

March 2011 -2012

Job Title – Retail Manager

Duties:

Greeting customers, working cashier

Assisting customers with fitting and clothing decisions

Happily promoted to Manager Position

Dressing store mannequins, and managing new stock

Participating in team meetings with other NY&C stores

Parker Inc.

January 2012

Job Title - "Mouse Club" Preschool Computer Teacher

Duties:

Teaching school-aged children a Microsoft based computer class/

Teaching students keyboarding skills/familiarized them with the basics of Microsoft Office

Advertising computer class to Childhood Learning Centers

Recruiting Schools for the monthly-tuition class.

Diva Dolls Hair Studio

August 2010 - November 2011

Job Title - Salon Receptionist

Duties:

Scheduling/Booking appointments

Confirmed Appointments

Certified "Shampoo Assistant"

Washing and folding hair and face towels

Washing Clients’ hair

Greeting clients, collecting dues, stock managing

Operating phones, customer service, shipping Salon/Boutique products Nationwide

Salon Boutique Sales Manager

Perfections Salon

August 2010 - November 2011

Job Title - Receptionist

Duties:

Setting appointments, and scheduling clients

Greeted customers, Collecting dues, stock management

Operating phones, customer service

Salon Advertising and Sales Manager

EDUCATION

Houston Community College - Jan 2015 to June 2015 – Anatomy &Physiology I/ Intermediate Level Math - college hours / Nursing Major

Houston Community College - Jan 2014 to June 2014 – ENG 2/ BIOLOGY 2 - college hours / Nursing Major

Houston Community College - May 2012 to December 2012 - Public Speaking/History II/ Government I /college hours

Houston Community College - May 2011 to July 2011 - Child Psychology –Biology Intro

Stephen F. Austin State University - August 2009 to August 2010 - Early Childhood

Education Major/Psychology I /English I/ college hours earned

SUMMARY OF SKILLS

Quick Learner

Excellent Customer Service

Team Player

Goal-Oriented

Public Communications Professional

PROFESSIONAL & PERSONAL REFERENCES

Shayna Scott – Medical Coder - 404-***-****

Donnie Rice - Hospital Program Manager – (713) 412- 1129

Shayna Walker – Former Coworker – 281-***-****



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