THAIS HENRY

■ Norcross, Georgia ***** ■ 678-***-**** ■ acqyls@r.postjobfree.com

QUALIFICATION SUMMARY

Technical knowledge of IP Networking configuration and troubleshooting

Technical knowledge of Server hardware, interfaces, and operating systems

TECHNICAL SKILLS

Certificates: Cisco Academy (4)

Systems: Windows Server 2012, Windows OS, Linux OS, Mac OS,

Protocols: SQL, HTML, SSL, HTTP, DNS, TCP/IP, IPSEC, OSPF, RIP, LAN\WAN,

MPLS, DNS, FTP, SIP, QOS, SMTP, VPN

Applications : MS Office Suites, Novell NetWare, ARP, Wireshark, Oracle VM Virtual Box, Remedy, Ticketing systems, DOCSIS systems, SVP, Millhouse, VoIP, firewall, Cisco catalyst, IPv6, Cisco IOS, Network Address Translation, Cisco ASA Tcpdump (Linux),Windump (Windows) MS PowerShell, VBScript, Jscript, Citrix, Avaya

EDUCATION

Bachelor’s – Management Information Systems - American Public University – Charles Town, WV 2016 (online)

Associates – Network Systems Administration - DeVry University – Decatur, GA 3/2014

EDUCATIONAL EXPERIENCE

NETWORK TRAINING COURSES:

Installation of servers and workstation software

Physical network and IP address configuration

Network policy, domain controllers, and performance monitoring trouble

Operation and management of local and wide area networks using Unix/Linux and Microsoft network operating system (NOS)

NOS features, ease of management, utilities, and upgrades

Examined technologies and systems that serve voice traffic, including enterprise switches (e.g., private branch exchanges and Centrex)

Networked telephony solutions, Voice over Internet Protocol (VoIP), call centers,

voice processing and wireless systems

Administration of systems

INFORMATION SYSTEMS SECURITY COURSES:

Security concepts (Firewall...etc) and mechanisms

Mandatory and discretionary controls

Basic cryptography and its applications

Intrusion detection and prevention

Information systems assurance

Anonymity and privacy

CONCENTRATION IN CISCO NETWORKING ACADEMY COURSES:

Local area networks (LANs), Wide area networks (WANs) and the Internet

Open System Interconnection (OSI) model and Networking Media

Transmission control protocol/Internet protocol (TCP/IP)

Routing, switching, and troubleshooting

Prepare and test cabling and protocol analyzers

Router configuration, maintenance and troubleshooting

Routing protocols; and use of access control lists (ACLs) as a traffic management tool

Command-line-interface (CLI) knowledge and configure local and wide area networks with routers

WORK EXPERIENCE

United Consulting, Norcross, GA - Contract 09/2014 - Present

Network Administrator

Setup new computers for new users with Software Applications, support server applications and operating systems to help the computers function properly to support daily %100 work performance.

Troubleshoot any computer issues with software or hardware malfunctions on Linux, and Oracle VM admin.

Conduct any backups of network files and test on a regular basis

Preform equipment set-up and software installation and updates.

Provide helpdesk assistance in resolving software, hardware and network related software.

Manage inventory of software licenses and IT supplies

Generate email accounts and configure computers for new users

Performs any other duties as assigned by supervisor and make process of installation Oracle VM Virtual Box admin

Seldon Systems, Alpharetta, GA - Contract 07/2014 – 09/2014

Operations Support Analyst utilized SOSS and Continuity software

Successfully looked through over 600 hubs on spreadsheets with issues, including diagnostic results as well as performance information. Effectively maintained a detailed account in the work log for each ticket and updating logs and other organizations of progress. Successfully monitored and dynamically routed all field personnel and maintain a high level of productivity.

Received multiple calls for field technicians for database assistance

Provided troubleshooting support and technician assistance in operation and installation of oracle VM Virtual box.

Communicated with Customer Points of contact.

Comcast, Alpharetta, GA 12/2007 – 11/2010

CAE-High Speed Internet Representative utilized SVP, Millhouse, CSG billing solutions and DOCSIS software

Successfully processed over 200+ inbound calls and assisted to lower call volume about 80% within a work day, including overtime. Successfully set goals to resolve calls (the first call) within 10 minutes.

Successfully managed to handle heavy volume e-mail inquiries (serviceability, sales, and billing) within a work day.

Tier 2 level agent/troubleshooting cable, phone, Internet to troubleshoot modem connectivity.

Tracked and escalated issues using Remedy Ticketing Software.

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