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Customer Service Assistant

Location:
Jonesboro, GA
Salary:
47,000
Posted:
July 27, 2015

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Resume:

Julie Miller

*** ***** ***** ***** *********, GA 302**-***-*** 9010 j acqylc@r.postjobfree.com

Objective

Payroll/AP Manager with Executive Assistant and Durable Medical Equipment Billing background focused on increasing efficiency and excelling in any position or environment. Profile

Twenty years plus offering experience dealing with top level management, general managers and field service personnel. Soft skills such as flexibility, friendly, approachable and good inter personnel skills.

Professional Experience

***UPDATE: Rejoined FEPCO Container, Inc. as the Executive Assistant to the President and President Emeritus on May 25th, 2013.

Payroll Manager/Human Resources/Accounts Payable/Workers Compensation/Staffing Developer ARROWHEAD HEALTH & REHAB, Jonesboro, GA 08/2012 – 05/2013 Manage and guarantee semi monthly disbursement of payroll, including garnishments, benefits and taxes for 100 plus employees consistent with federal, state wage and hour laws. Ensure the processing of new hires, temporary workers, transfers, promotions and terminations is accurate and timely manner.

Supervise payroll for facility staff.

Hiring and coordinating the Orientation processes to include preparation of orientation materials for each department and collecting all Licenses, PPD’s CXR’s of new hires. Maintain payroll information by answering questions and requests. Critically review and analyze current payroll, benefits and tax procedures in order to recommend and implement changes leading to best practice operations. Maintains payroll information by designing systems directing the collection, calculation, and entering of data. Maintain employee confidence and protect payroll operations by keeping information confidential. Fast paced and high energy is needed to succeed in this position along with knowledge of confidentiality laws and basic human resource knowledge.

Executive Assistant to the President

FEPCO Trucking Inc., Conley, GA 03/2011 08/2012

As the Executive Assistant I was responsible for performing administrative duties for the executive management of five corporations. Responsibilities include screening calls, train or supervising other support staff, preparing reports and financial data and responsible for customer relations. R eview letters and reports and carry out research. C ontinue to serve as administrative support worker and provide high level support to the executives. I am able to perform at a high level and multi task to work on complicated skills involving cross over payments to multiple corporations in one building with complicated posting and banking transactions. Accounting:

Also responsible to collect, process accounts receivable and payable. This job has a variety of tasks in order to keep close track of the flow of money.

● Responsible for preparation of purchase, personnel, travel and related documents.

● Responsible for and to distribute and file financial documents and reports.

● Prepare batches for processing involving sorting, running tapes and alphabetizing to verify cash counts and totals.

● Responsible to handle cash and cash related transactions, record and type money list, issue receipts and balance cash fund.

● Prepare routine entries and post financial transactions.

● Responsible to match supporting invoices to procurement documents and verify invoices for payment, sort, document, code, log and review of accuracy.

● Process, research nonpayment and contact vendors and department heads to resolve problems.

● Responsible to respond to inquiries by telephone.

● Perform other job related duties as assigned.

Dispatch:

● Perform clerical and secretarial functions related to movement of goods.

● Answer phones and book freight while performing other duties.

● Receive consignments from customers for delivery. Make note of the weight, nature of products and cost etc and maintain records effectively.

● Maintain delivery confirmation receipts for company's records.

● Ensure strict compliance to the freight regulations and laws. Billing:

Act as back up biller and perform and complete all billing functions related to freight movement. HR & Safety:

USIS MVR / DAC/ Criminal Background Checks

New Hire Reference Verifications/Separation Notices New Hire Qualifications Processing

This job requires the ability to perform at a high pace and multi task, it also requires soft skills as well as the ability to take charge and make decisions in a fast paced market. Administrative Assistant

Fairview Baptist Church Jonesboro, Georgia 03/01/2010 11/03/2012 Hired to assist the Senior Pastor of a Baptist church and to interact with church leaders, church members and the public. Preparing bulletins for worship services preparing study materials for Pastor and all staff or clergy. Assist with video presentations, notifying the projectionist that such a presentation is pending copying CDs preparing c elebration and prayer sheets handling correspondence and l ending other administrative support as necessary. Prepare and handle all accounts receivable and accounts payable, preparation of payroll and calculation of PR taxes, electronic tax payments. Preparation and timely filing of quarterly and annual payroll tax forms. Bank reconciliations for the general fund and/or all other ministry bank accounts. Daily office operations, phones, mail, assign new email addresses to staff and maintenance of church website and group message board. Post information to church Facebook page. Accounts Payable:

● Reviewing and matching invoices against purchase orders.

● Handle the tasks of verifying discounts against invoices/statements received from vendors.

● Responsible for identifying claims like billings, damages, shortages, and warranty.

● Handle the tasks of reconciling returns with credits given by vendor.

● Perform follow up with vendors on any discrepancies that arise. Responsible for reconciling invoices to ensure accurate and timely payment of bills Perform responsibilities of matching vendor invoices to sales order and purchase order documentation for payment .

Payroll:

● Process weekly payroll.

● Calculate and compare tax liability with accounting software calculation.

● Pay taxes via EFPT government website.

● Prepare Excel spreadsheets for quarterly and annual audit/reconciliation.

● Prepare and submit 941/G 7 quarterly.

● Prepare and submit W2’s/W3/G 1003 annually.

● Prepare and submit 1099’s/1096 annually.

● Collect all data needed to pay Vendors/Employees i.e.(W4/I9/W9/EIN/State ID’s)

● QuickBooks accounting software.

Other Duties:

● Customer service, multi tasking and accounting.

● Keep accurate membership records (new members, baptisms, weddings, deaths, etc.)

● Create spreadsheets, compose correspondence, manage databases, electronic calendar, manage group website maintenance and create presentations, reports, and documents using Microsoft Office Suite.

● Order Sunday school and office supplies m aintain inventory and reorder.

● Use of all office equipment, scanner, copier, fax etc…

● Screening and routing of incoming calls.

● Organization of Church electronic calendar (pastor/administrator/heads of ministries etc.)

● Schedule maintenance and repairs for office equipment and coordinate with Trustees on scheduling of maintenance and repairs to the Church and Church properties.

● Website, Yahoo group site and Face book site maintenance This job requires professional and cordial conduct and good interpersonal skills at all times and the ability to be able to keep confidential any sensitive information. Receptionist/Office Assistant

Diversified Staffing, Jonesboro, GA 09/28/2009 01/07/2010

● Temporary position as Receptionist/Office Assistant, answer phones, Outlook email, filing, running errands, CD/DVD reproduction and labeling, maintain petty cash excel reports, reconciliations and management, order office supplies m aintain inventory and reorder as necessary, general correspondence, n egotiate with vendors, maintain and examine leased equipment, manage areas such as stockrooms or corporate libraries, and retrieve data from various sources.

● Handle shipping and receiving of time sensitive documents via Fed Ex. Account Manager

Prometheus Group, Newnan GA 11/01/2008 08/14/2009

As an Account Manager of Durable Medical Equipment and Pharmacy billing clients I primarily developed and maintained relationships with existing and new clients. While building relationships with clients I was responsible for overseeing the client’s medical billing on a daily basis and certify accuracy and completeness of medical claims. Among my duties I would correct errors before allowing erroneous claims to be passed onto various government and commercial insurance agencies. This job requires the ability to give guidance and keep watch over claims entered by clients and check for government compliance, correct coding of HCPCs and icd9 coding. Another responsibly of account management was to create reports to help with increased revenue and resolve billing issues. The outcomes were to be communicated to clients daily. On line training of client’s staff through internet meeting sites and conference calls, heavy email follow up, compilation of letters. This job requires excellent interpersonal skills, as a primary responsibility to establish and build relationships with others. Extreme organization is needed when working on multiple accounts at once. Executive Administrative Assistant

CYD Home Health Services, Inc. Fayetteville, GA 02/02/1992 10/31/2008 Provide frontline administrative support to President of Durable Medical Equipment Corporation. Manage all aspects of daily office operations and patient billing. Preparation of payroll, preparation of payroll tax returns. Research, develop and update Policy and Procedure for durable medical equipment to continue accreditation status. Provide education and educational tools to employees and patients to maintain standards and safety compliance. Complete all contract and credentialing applications with State, Federal and Private sector organizations. Input all customer account activity information into extensive database. Update and maintain electronic billing software/hardware to keep up with and meet industry laws and HIPPA compliance. Answer and route phone calls, distribute mail, respond to e mail, customer service and letter compilation. Cashier for in house medical store. Responsible for all communication with the Joint Commission of Health Care and liaison between corporation and State Health Planning Agency. Able to secure Gold Seal of Accreditation for company in 2007. This job requires excellent interpersonal skills and a high degree of confidentiality and the ability to multi task. Computer Skills

Technical Skills

● 40 wpm typing

● 10 key by touch

● Proficient MS Office Suite (Word, Outlook, Excel, Power Point)

● Quick books Accounting and Payroll Software

● PeopleNet Timeclock

● AlphaStaff Payroll

● Engage CEO Payroll

● LexisNexis Background Check

● Brightree Medical Billing

● Corel WP

● Multiple Billing Programs

● Web site maintenance

● Medicare, Medicaid and Commercial Insurance EDI Billing Tools Used

● Personal Computer

● Internet

● Typewriter

● Calculator

● Phones/text/tweet/camera/video

● Copier/printers/fax/scan/email/electronic postage

● CD/DVD Reproduction

Education

● Clayton State Accounting I & II

● H&R Block Personal Tax Returns

● Atlanta Area Tech

● 18 years hands on experience to include 8 years experience working for CPA firm.



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