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Medical Customer Service

Location:
La Porte, TX
Posted:
July 27, 2015

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Resume:

Lena Washington

**** ***** ****

La Porte, TX. **571

cell 281-***-****

email acqykj@r.postjobfree.com

Objective Working toward success for myself and future employer while maintaining a positive role with a leading company, where my knowledge and experience is beneficial and rewarding to company polices and expectations.

EMPLOYMENT HISTORY

New Dimensions Home Healthcare

Medical billing and collector clerk

10/03/2012- Present

Currently employed as a medical biller and collector clerk

I am currently billing all out of network medical claims for our home health specialties, in addition to billing I also follow up eligibility and collections. Following up daily on claim appeals, claim adjustments, rejected billing, and any other underpaid claims. Currently organizing a Medical Collection guide.

Amed HomeHealthServices

Medical Collection Supervisor

06/01/2010 - 09/28/2012

My position at Amed I was employed an accounting supervisor for medical billing and collections managing an office with a staff of five employees. Daily overseeing of our private and commercial collectors and billing specialist. Daily areas are A/R reports, posting payments, current collections. Monthly goals are month-end closing and quarterly reports. Prepare monthly balance reports. Billing system Patron and Pro, and all web based billing systems. Over 10 years of experience in Medicare, Medicaid and all commercial payers.

Geriatric Associates of America

06/2/2008-06/15/2010

Medical Collections Specialist

Payment posting, A/R,collecting correct and update insurance information from patient, submitting claims to correct insurance for payments, working on denied claims, answering billing questions from patients and providers. Resubmitting primary and secondary claims for payment while researching overpayment bad debt and past due charges. This is a group practice with 30 plus providers. Resolving collection issue for immediate payment. Working with Medicaid and Medicare billing, commercial billing and military. Utilizing Centricity, Excel, Word and a variety of other systems for payment completion.

HCA Health care

07/26/2007 -11/08

Medical Collections Specialist:

Working towards obtaining payments on patient accounts

My duties are calling various insurance providers such as managed care, Medicare, TRICARE and Medicaid for information needed to process claims and to obtain collection of payments. Verify insurance, resubmitting USB’s, helping patients receive the correct information on their claims. Working with atria collection systems, prorating on accounts, time management, customer service. Billing USB’s, multi-tasking, HIPPA compliance.

Dr. Mark Barlow Plastic Surgeon

02/07/07-05/06/07

I have completed my extern for a plastic surgeon office. Where I also worked as a contract employee for three months. My duties: answering multi-line phone, filing, QuickBooks, medical coding, HIPPA compliance, Microsoft and Apple computer skills, ICal Scheduling, insurance verifying, Eob organization and strong people skills.

Education and Skills

Everest Institute

06/27/06-03/07/07

After completion of my training as a medical insurance billing and coding specialist. I received hands on training in a plastic surgeons office as a coder and front office assistance. After I completed my training I was hired on as a contract worker for over three months. My skills include but certainly not limited to billing, collections, RA reconciliation, filing, typing,10 key by touch, CPT, ICD 9, HCPCS LEVEL II and other duties as assigned. Basic understanding of Managed Care, Medicare, Medicaid, Worker's Compensation, Disability Insurance and Tri Care/Champ VA. Trained in Medical Terminology and Anatomy Physiology. HIPPA Compliant



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