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Customer Service Representative/ Collection

Location:
Arlington, TX
Posted:
July 27, 2015

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Resume:

Katrina D Overstreet

**** ***** **** **** #**** Arlington, TX 76010

acqyjj@r.postjobfree.com

Phone: 817-***-****

OBJECTIVE

Seeking a position as a Customer Service Representative where I can utilize my skills while providing great customer care.

SKILLS

Microsoft Word Customer Focus

Quality Patient Care Microsoft Excel

Microsoft Power Point Nursing Assistance

OSHA & HIPPA Regulations Customer Service

Team Player Patient Relations

WORK EXPERIENCE

8/2014- 2/2015

Humana

Customer service taking inbound calls to complete our surveys for our health insurance. I was also processing incoming mail/Surveys.

9/2013- 1/2014 Ace Cash Express Collections

Inbound/Outbound calls, resolving the delinquent accounts by setting up payment arrangements.

5/2012 – 4/2013 Capital One Auto Customer Service Representative

Customer Service Representative taking inbound calls, making outbound calls. I

was a agent setting up payment arrangements and coming up with a

resolution to better serve the customer with any needs they had.

2/2010 – 4/2011 Avis & Budget Car Rental Customer Service Representative

Cited for excellence in interpersonal communications, teamwork, customer

service, flexibility and reliability; demonstrated the ability to

interact with customers; Transformed "difficult" customers into loyal,

repeat guests by leveraging strengths in premium service delivery and

ability to find win-win resolutions. Assisted customers with any

problems needed, always went above and beyond company’s policies.

3/2007 – 2/2009 Home Health Care Home Health Care Provider

Care of

immobile patients suffering from disability; Assist nurse and hospice

staff with all aspects of daily care, including bathing, feeding and

dressing; Help to ensure patient’s living is comfortable, dignified and

enriching.

8/2007 – 12/2007 Gannett Customer Service Representative

Customer Service Representative taking inbound calls, and selling newspapers;

answer calls, assist the customer with a one call resolution.

9/2004 – 03/2006 Directv Customer Service Representative

Customer service, trouble shooting, compliance, technical support.

education

May/2011: Present/ Wright Career College, Tulsa OK, Medical Assistant Diploma

June/2004: McClain High School, Tulsa OK, Diploma

Honors & awards

Deans Honor Roll August 2011

Directors Honor Roll November 2011

Deans Honor Roll March 2012

Student Ambassador



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