Katrina D Overstreet
**** ***** **** **** #**** Arlington, TX 76010
acqyjj@r.postjobfree.com
Phone: 817-***-****
OBJECTIVE
Seeking a position as a Customer Service Representative where I can utilize my skills while providing great customer care.
SKILLS
Microsoft Word Customer Focus
Quality Patient Care Microsoft Excel
Microsoft Power Point Nursing Assistance
OSHA & HIPPA Regulations Customer Service
Team Player Patient Relations
WORK EXPERIENCE
8/2014- 2/2015
Humana
Customer service taking inbound calls to complete our surveys for our health insurance. I was also processing incoming mail/Surveys.
9/2013- 1/2014 Ace Cash Express Collections
Inbound/Outbound calls, resolving the delinquent accounts by setting up payment arrangements.
5/2012 – 4/2013 Capital One Auto Customer Service Representative
Customer Service Representative taking inbound calls, making outbound calls. I
was a agent setting up payment arrangements and coming up with a
resolution to better serve the customer with any needs they had.
2/2010 – 4/2011 Avis & Budget Car Rental Customer Service Representative
Cited for excellence in interpersonal communications, teamwork, customer
service, flexibility and reliability; demonstrated the ability to
interact with customers; Transformed "difficult" customers into loyal,
repeat guests by leveraging strengths in premium service delivery and
ability to find win-win resolutions. Assisted customers with any
problems needed, always went above and beyond company’s policies.
3/2007 – 2/2009 Home Health Care Home Health Care Provider
Care of
immobile patients suffering from disability; Assist nurse and hospice
staff with all aspects of daily care, including bathing, feeding and
dressing; Help to ensure patient’s living is comfortable, dignified and
enriching.
8/2007 – 12/2007 Gannett Customer Service Representative
Customer Service Representative taking inbound calls, and selling newspapers;
answer calls, assist the customer with a one call resolution.
9/2004 – 03/2006 Directv Customer Service Representative
Customer service, trouble shooting, compliance, technical support.
education
May/2011: Present/ Wright Career College, Tulsa OK, Medical Assistant Diploma
June/2004: McClain High School, Tulsa OK, Diploma
Honors & awards
Deans Honor Roll August 2011
Directors Honor Roll November 2011
Deans Honor Roll March 2012
Student Ambassador