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Customer Service High School

Location:
Las Vegas, NV
Posted:
July 27, 2015

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Resume:

Elisa Lopez

**** *********** ***** **. *** Vegas, NV 89148 * 702-***-**** * acqyi8@r.postjobfree.com

Objective: To utilize my acquired knowledge and skills in a company that promotes growth and development with their team members.

Skills & Abilities:

4+ years Recruitment experience Commitment to excellent customer service 4+ years in supervisory roles Responsibly manage payroll activities 10+ years Payroll experience Compile data and reports Handle stressful situations Perform accurate data entry Maintain confidentiality Proficient in Microsoft Office and Google Docs Root cause and asses situations Fluent in Spanish

Supervisor & Management

● Trained and supervised 10+ employees in customer service and sales

● Audited over 30+ cashiers registers based on till accuracy and administered written correctives

● Evaluated performance and communicated expectations to employees Recruitment & Hiring

● Prescreened event staff over the phone to determine right fit for team

● Interviewed candidates via face to face interview – made final hiring decisions

● Actively participated in online marketing using various social media outlets

● Possess knowledge of Applicant Tracking System

● Strong ability to multi-task and balance competing priorities Payroll

● Effectively manage variety of financial transactions

● Collect time data and payroll information, prepare reports, and resolve exceptions

● Ensure accurate reporting of hours as well as compile and analyze data

● Reduced payroll errors from 20% to 1%

● Accounts payable/receivable

Sales/Customer Service

● Promoted local events and developed effective marketing strategy

● Built a solid customer base encouraging repeat business

● Hosted a variety of events with heavy customer interaction Experience:

12/2011 to Present TELUS International HR Payroll Specialist Las Vegas, NV 08/2010 TO 12/2011 Las Vegas Nightlife Services Bookkeeping/VIP Host Las Vegas, NV 10/2007 to 01/2010 Southwest Medical Associates Medical Biller Las Vegas, NV 04/2005 TO 03/2007 HCA Patient Account Services Billing Specialist Las Vegas, NV 06/2004 to 04/2005 Bellagio Resort and Casino Senior Payroll Clerk Las Vegas, NV 08/2000 to 04/2004 Home Depot USA Bookkeeping/Computer room Portchester. NY Education:

Lehman College Business Bookkeeping Certificate Bronx, NY Cardinal Spellman High school General High school diploma Bronx, NY



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