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Customer Service Human Resources

Location:
Mount Laurel, NJ
Posted:
July 27, 2015

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Resume:

Hsin-Ling (Celine) Tsai

U.S. Permanent Resident

*** ******** **** ******* ****, CA 94065 (M) 814-***-**** acqyhv@r.postjobfree.com Recruiter

Professional and Technical Recruitment from Entry level to Executive Level. Experience with a Funded Startup Team. Creative and Hunter’s Mind. Areas of Strength

Agency and Corporation Experience Develop Strong Social/Referral Networks

Application Tracking System (ATS) Hiring Managers and Candidates Relationships

Boolean Search/Web-based Sourcing Multi-location/International Recruitment

Behavior Interview/Personality Test Project and Time Management

Database Maintenance Sales and Storytelling Ability

Diversity Hiring VISA/Green Card/OPT Application Processes Professional Experience

Sales (Self-Employed), Family Box, CA, USA (02/2014- present)

Manage product purchasing and selling, shipping, promotion and customer service via email and LINE.

Survey demographics and sales trends of potential products in USA, Japan, Taiwan and Germany. Training and Development Translating Assistant (Volunteer), ASTD, USA (07-09/2013)

Translated and modified 12 chapters of Human Resources Training material from English to Mandarin. Human Resources Specialist (Intern), HuangHsin Hotel (10-12/2012)

Established new in-house orientation and training programs based on needs of business.

Built up recruiting strategies and protocols with leadership team. Recruiter (Intern), Agency, USA & Taiwan. (06-10/2012)

Conducted talent recruiting and executive searching for top-tier brand name computer, e-commerce and semiconductor, professional consultant companies.

Sourced and recruited active and passive candidates locally and internationally through creative sourcing methods, Boolean search, cold calling, networking and attending job fairs, and etc.

Interviewed and pre-qualified, negotiated offers and closed hires. Performed references check. Graduate Assistant, Penn State University, PA, USA (08/2009 – 12/2011) Researcher, Startup Team: Protection of Wrist through Exercise (P.O.W.E.R.), (10/2009 – 8/2011)

Funded by Pennsylvania Assistive Technology Commercialization Initiative. Online Program Tech Support Assistant, SPLED program (10/2010 – 08/2011)

Maintained good communication and relationships between graduate students, faculty and staff.

Provided technical support. Analyzed exam and online assignment result by using SPSS. Diversity Specialist, Office of Institutional Equity and Diversity, Altoona (08/2009 – 05/2010)

Developed and conduct diversity students recruiting events and multicultural programs on campus.

Provided minorities students with individual & group career guidance. Recruiter/Account Executive, CPC-Workforce Development Division, NYC (01/2008 – 11/2008)

Created and post job advertisement to internal and external job board.

Developed a comprehensive, forward-thinking pipeline of strong talents on daily base.

Managed the full-cycle recruiting process, from sourcing, interviewing, to on-boarding, and ensured an excellent candidate experience 100% of the time. Placed over 120 candidates in 10 months.

Promoted recruitment service to potential clients (companies) to establish and maintain partnerships. Dual Department Coordinator, Hermes-Epitek Co., Hsinchu, Taiwan (07/2005 – 06/2006)

Supported HR functions in recruiting process, implementing KPI system, employee relations, employee development, compensation and benefits and on-line training programs.

Served as customer service liaison and maintained strong relationship with customers (TSMC, UMC, ProMos, Auo), vendors (in 7 countries), and business related supply chain. Maintained Oracle and CRM database. School Guidance Counselor, Viator High School., Taichung, Taiwan (08/2002 – 05/2005)

Provided school-based counseling and career guidance to 450 students (ages 12-15), especially those with learning or behavioral problems.

Collaborated teachers and parents and developed strategies to work with students to overcome their issues. Education

The Pennsylvania State University (2009-2012) University Park, PA Doctoral Program of Workforce Education and Development-Training & Human Resources (GPA: 3.93)

University of Bridgeport, School of Education & Human Resource (Summer, 2007) Bridgeport, CT Master of Science - Elementary Education and TESOL (GPA: 3.56)



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