Post Job Free

Resume

Sign in

Sales Customer Service

Location:
Canada
Posted:
July 27, 2015

Contact this candidate

Resume:

Karen Engelage

Telephone: 604-***-****

E-mail: acqyhk@r.postjobfree.com

***-**** **** **** ****** South

Vancouver, BC V5P 2S7

Career Overview

I am an experienced account executive with an extensive, solid background in the cosmetic and beauty industry. I am focused on creating strong, solid relationships with all accounts while working very closely with my cosmetic managers to ensure all sales projections and targets are achieved.

Areas of Expertise

Extensive experience in conducting product knowledge seminars and very comfortable presenting to both small and large groups.

Very committed to deliver outstanding customer service experiences in all accounts.

Very driven to ensure that all marketing platforms are executed perfectly in each account and securing that sales targets are achieved.

Self- motivated and very comfortable in motivating a team to ensuring they are fully informed on all current products, marketing platforms and sales targets.

Professional Experience

Account Executive

May 2013 – Current

Shiseido Canada

Creating brand awareness and developing business relationships, while sharing Shiseido’s culture

Coaching and motivating the cosmetic managers and their team to achieve sales objectives

Identifying opportunities

Planning with stores to create events focussed on building brand awareness

Product knowledge training at store level

Strategically planning with stores to make new product launches a success

Building and managing a freelance team to support events

Creating marketing and promotional events

Ensure that sales plans are met

Recruiting strong candidates for both retail locations and freelance team

Inside Sales and Retail Co-ordinator

September 2012-May 2013

PJ White Hardwoods

Generating inside sales. Top sales for December, January and February, writing up over 100K in sales per month

Setting up retail point of sale. Increasing total sales of 10K for 2012 to 6K for the first 2 months of 2013

Lead generation and follow up for outside sales representative

Business Development /Owner-Operator

February 2005-January 2012

Beauty Solutions Beauty Supply –Founder/Owner

Lead the team to increase brand recognition, sales and profits

Product knowledge and retail sales training

Set up inventory control systems with clients as well as merchandising

Create marketing promotions for clients

Keep all customer profiles and information current

Taking care of all the financial requirements

Hire and retain highly motivate team members

Operations Manager

September 1996-January 2005

Portz International Cosmetics

Responsible for three direct reports

Built the business by taking sales from 30K to 100K per month over a two year period

Responsible for the setting up of all product knowledge training seminars

Creating and implementing systems for the business

Ordering inventory and supplies

Overseeing the day to day operations of running the business

Education

Graduated from Killarney Secondary School in Vancouver

Graduated from Vancouver Community College– Certified Dental Assistant

Nail Technician

Esthetician

.



Contact this candidate