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Customer Service Manager

Location:
Arlington, VA
Posted:
July 27, 2015

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Resume:

NEGUSE TESFAYE

**** ******** *****, **********, ** 22312 acqyhh@r.postjobfree.com 703-***-****

OBJECTIVE

My objective is to use my certification as a CISCO network professional and my extensive background in guest services to provide the customer with an excellent experience.

SKILLS & ABILITIES

Three years of experience with VOIP engineering, eleven years of experience in hardware in IBM/Solectron in Charlotte, NC, CISCO certified network professional.

EXPERIENCE

VOIP FIELD ENGINEER LINKEDLINES, FALLS CHURCH, VA

2012-PRESENT

Work with a team of LinkedLines engineers on a wide variety of responsibilities, which entailed designing Cisco IP Telephony solutions.

Administer Call manager / Unity server maintenance, including patches and troubleshooting.

Installed and configured Voice Gateways and configure SRST.

Configured Voice interfaces like T1, PRI Lines, FXS and FXO.

Configured calling privileges like CSS, Partition and time of day routing.

Installed and configured SRST, H323, SIP, and MGCP Gateways.

Upgraded routers and Switches for our customers.

Configured and installed VOIP devices and IP Phones such as 7940, 7942, 7960, 7965, 7970.

Monitored system performance, conduct feasibility studies and made technical recommendations for system hardware and software upgrades or changes.

Maintain customer network inventory and other network information databases.

Demonstrated teamwork by working with others on design and implementation of Voice over IP projects.

FRONT DESK KIMPTON HOTELS, WASHINGTON, DC

2008-PRESENT

Work with front desk to provide quality customer service to hotel guests.

TEST TECHNICIAN IBM/SOLECTRON TECHNOLOGIES, CHARLOTTE, NC

1996-2007

Operated PTH & SMT Machine.

Performed IN – Circuit and Functional test with IBM, NORTEL, SUN, LUCENT, CISCO and MOTOROLA motherboards Analyzed inspect and debug troubleshoot the problem and fixe

( A&R )

Monitored the test result and update the database.

Worked with deferent engineers with first time build product resolved the problems.

EDUCATION

CISCO CERTIFIED NETWORK PROFESSIONAL

CCNP VOICE

CISCO CERTIFIED NETWORK ASSOCIATE

CCNA VOICE

CISCO CERTIFIED NETWORK ASSOCIATE

CCNA VOICE R&S

IBM FOUNDATION CERTIFICATE IN IT SERVICE MANAGEMENT

IN-CIRCUIT AND FUNCTIONAL TEST CERTIFIED (IBM)

ISO CERTIFIED QUALITY MANAGEMENT AND CUSTOMER SERVICE

ASSOCIATE’S DEGREE IN MANAGEMENT

TECHNICAL SKILLS

OPERATING SYSTEMS: Windows 2008, Windows 2003, Windows 7/XP

HARDWARE: UCS servers, HP ProLiant servers, Dell PowerEdge servers, Cisco Switches2900/3560 /3550/6080 Series, Cisco Router 2500/2600/2800/3700 series, VPNS, Firewalls hardware Security Modules (HSMs), WAN Modems / Network Cards

PROTOCOLS: H323, SIP, MGCP, SCCP, TCP/IP, DNS, DHCP, POP3, SNMP, FTP, TELNET, RIP, EIGRP, OSPF, Ethernet.

SOFTWARE: Cisco Unified Communication Manager (CUCM) Version 6.x / 8.x, Cisco Unified Communication Management Express ( CUCME ), Cisco Unified Express ( CUE ), Cisco Unified Presence (CUP), Microsoft SQL 2005, Microsoft Exchange 2007, BMC Remedy, Symantec Antivirus, VMWARE ESXI VER. 5,X Microsoft Visio, Active Directory, SWIFT Alliance Access/ Entry, SWIFT Alliance Gateway, SWIFT Alliance Web station.

REFERENCES

Available upon request.



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