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Customer Service Manager

Location:
Henderson, NV
Salary:
open
Posted:
July 27, 2015

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Resume:

Deborah Elisalda

DE

**** ******* **. **** * HENDERSON, NV. 89052

702-***-**** acqygx@r.postjobfree.com

OBJECTIVE

Floor Assistant Manager

SUMMARY OF QUALIFICATIONS

**/**/**** ******* ******* Casinos {Wild Wild West} Las Vegas, NV

[ Housekeeping Assistant Manager]

I do the paperwork for Guest Room Attendants and Houseperson's for their daily assignments, and issued keys and radios. I do the huddle every morning to let the team know the updates for the day. I checked on team members, and do daily inspections. I send invoices that need to be paid, I do pay outs if needed, schedules, Kronos (check on the time clock punches everyday.) Computer work, updated status of rooms, and put work orders in for damaged property. I do coachings, progressive disciplines, and evaluations. Great Customer Service with Guest who had complaints or just need help, just to make their stay pleasant. Get rooms ready for VIP Guests, and cleaned rooms when needed.

EMPLOYMENT

04/18/2013 Present Station Casinos {Wild Wild West} Las Vegas, NV

[ Housekeeping Assistant Manager]

I do the paperwork for Guest Room Attendants and Houseperson's for their daily assignments, and issued keys and radios. I do the huddle every morning to let the team know the updates for the day. I checked on team members, and do daily inspections. I send invoices that need to be paid, I do pay outs if needed, schedules, Kronos (check on the time clock punches everyday.) Computer work, updated status of rooms, and put work orders in for damaged property. I do coachings, progressive disciplines, and evaluations. Great Customer Service with Guest who had complaints or just need help, just to make their stay pleasant. Cleaned rooms when needed.

08/11/2008 05/31/2011 Palms Casino Resort Las Vegas, NV.

[ Housekeeping Supervisor]

Did paperwork for Guest Room Attendants and Housepersons for their daily assignments, and issued keys and radios. I checked on team members, and did daily inspections. Did computer work, updated status of rooms, and put work orders in for damaged property. Did coaching and evaluations. Helped rooms get ready for VIP Guests, and Turndowns if the guest requested. Did Customer Service with Guest who had complaints or just needed help, just to make their stay pleasant. Cleaned rooms when needed. 02/09/2008 08/09/2008 Palms Casino Resort Las Vegas, NV.

[ Guest Room Attendant ]

Removed all linen and trash, made beds, dusted, vacuumed, Cleaned bathrooms, swept, cleaned walls, and mopped. Helped Guests with their needs to make their stay pleasant. 02/24/2000 05/22/2007 Levi Strauss & Co. Henderson, NV.

[ Flex Pack Operator ]

Scanned UVM’S on clothing, applied price tickets, hangers, and Catalog bags/labels. Made boxes, put clothes in boxes, and applied Shipping label to the box. Worked in sorter, receiving induction, Loaded and unloaded trucks.

06/18/1996 09/17/1999 Community Care Health Center Huntington Beach, CA.

[ Call Center Representative ]

Answered high volume phone calls, answered questions, Directed the people in the direction that would best suit their needs. It was a Medical Company that is affordable for people in need. EDUCATION

1991 1992 Regional Occupational Program Orange, CA.

[ Banking/Financial]

1982 1986 Mt. View High School Santa Ana, CA.

[ Diploma ]

LANGUAGES

I speak English and Spanish

REFERENCES

Kelly Smith 702-***-****

James Gilyard 702-***-****



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