VICTOR A. NORMAN

***** ** **** *****

MIAMI, FL *3015

MOBILE # 786-***-****

acqygu@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Over fourteen years of professional experience

Diversified background in sales, marketing, supervising and customer service

Consistently achieved and exceeded sales quotes and objectives

Excellent verbal, written and interpersonal skills

Team player driven by the desire to continually succeed and excel

PROFESSIONAL EXPERIENCE

Oct. 2010- August 2014 - The Finish Line, Miami, FL.

Account Executive - Responsible for new and existing sales.

Develop new account and maintain current client portfolio

Responsible for domestic sales quotes and export sales

Responsible for retail accounts and walking in's

Assist in special events at car shows and Nascar Homestead Races

Received and respond to customer inquiries, problems and complaints

Reviewing all accounts, credit reference and other account functions

Managed and solved various customer service inquiries via telephone, and in person requests

Consistently achieved and exceeded sales quotes

Remain up to date and adhere to the policies, procedures, practice

Performs other task as required or assigned

April 2009 - May 2010 - Goodyear, Homestead, FL.

Sales Manager - Developed new accounts through corporate marketing

Increased sales revenue and surpassed monthly objectives

Excellent customer service and prompt resolutions

Managed operation and marketing initiatives to achieve market share

April 2003 - March 2009 - Saturn of South Dade, Miami, FL.

Assistant Service Manager - Increased customer pay and warranty service revenue

Manage national fleet companies and existing major accounts

Conducted consistent follow up repair calls to promote incremental sales

Provided excellent customer service and resolved issues quickly

Multi-Task to accomplish daily sales objectives

August 2001 - March 2003 - Hertz Rent a Car, Miami, FL.

Manager Trainee - Acquired new accounts and maintained existing referral sources

Directed fleet management to improve efficiencies and branch profitability

Assisted in all facets of the branch rental and sales operation

July 1996 - Dec 2000 - Alamo Rent a Car, Miami, FL.

Branch Manager - Managed daily rental car operations and marketing initiatives

Hired, trained, and supervised employees

Identified, contracted and closed prospective business

Accounted for monthly profit/loss and fleet growth

SPECIAL SKILLS

Fluent in Spanish and English

Proficient in Microsoft Office, Microsoft Word, and Excel

Self-Motivated, and goal oriented

REFERENCE

Available upon request

Contact this candidate