TEELÉ G. GRUNDY

**** ********* **., *******, **. 30349

919-***-**** acqygq@r.postjobfree.com

OBJECTIVE

Highly organized and detail-oriented Medial Office Administrator with over 10 years of experience, looking to secure a position as an Office Manager that will best utilize my skills and talents plus provide new challenges and growth.

SKILLS AND QUALIFICATIONS SUMMARY

I have experience in medical office management, medical billing and coding and medical records management. I have great communication skills, excellent problem-solving skills with a strong orientation in customer service satisfaction. I have the ability to work under pressure in fast-paced, time-sensitive environments.

PROFESSIONAL EXPERIENCE

Night & Day Dental – Raleigh NC. Nov 2012 - Feb 2015

Dental Office Administrator / Orthodontic Treatment Coordinator

Provided support/assistance and guidance to patients through excellent customer service and communication skills.

Managed patient’s appointments, according to doctor’s schedule.

Assisted patient with their admissions process.

Assisted with insurance, coding, and billing paperwork.

Followed all account receivables policies and procedures.

Ensured effective communication skills and displayed excellent customer service provided over telephone.

Explained medical procedures and treatment plans to patients.

Managed and distributed effective communication to ensure cooperation between the front and back office (including filtering down newsletters, correspondence and appropriate data).

Kept accurate and timely patient records.

Adhered to all clinical and administrative protocols and procedures.

Community Dental Dr. Wirick & Associates DDS May 2010 – Nov 2012

Front Desk Receptionist / Medical Records

Verified and filed insurance for patients in a timely manner, including documenting and calculating patient’s costs.

Provided superior customer service through listening, anticipating client needs and discussing payments due.

Created and followed up with patient payment plans for delinquent accounts.

Provided front office coverage as needed. Greeted and assisted patients.

Organized and tracked all medical records.

Ordered and maintained office supplies.

Answered and distributed phone calls.

Trained and coached all new personnel.

Handled medical records

Carolina Neurology Consultants July 2007 - May 2010

Patient Service Specialist

Greeted, registered and assigned rooms to patients.

Maintained billings for customers, equipment usage and subcontractor payments.

Charted and billed patients.

Created system to monitor supplies purchased.

Organize and track all medical records.

Developed new procedures and systems to improve accuracy and simplify reporting.

Copernicus Group IRB Aug 2005 – June 2007

Front Desk Administrative Assistant I

Managed and operated busy switchboard (12 lines) and fielded calls from various clients while providing superior customer service.

Assisted with insurance, coding, and billing paperwork.

Ensured the departmental role in maintaining the service standard for all document submission processing.

Processed all documents, such as Advertisements, Amendments, Continuing Review paperwork, New Investigator approvals, and IND Safety Reports within company standards.

Performed review (quality control check) of information/documents prepared before submitting it for signature, ensuring that the documents generated are complete and correct.

Worked closely with fellow team members to ensure all incoming documents are prepared within company policies and procedures and all departmental goals and objectives are achieved.

Provided excellent customer service to all staff and/or board members for document processing related inquiries and/or needs.

EDUCATION

ITT Technical Institute, Cary, NC

Associates in Business Administration/ Management

May 2011

SYSTEMS EXPERIENCE

Windows, Microsoft Office and Windows operating systems, Word/Excel

QuickBooks

*References available upon request*

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