Customer Service Administrative Assistant
Resume:
Human Resource Manager
Dear Human Resource Manager:
In response to your recent advertisement, please accept this letter in application for the Administrative Assistant position currently available within your company.
I've enclosed my resume, which shows my extensive work in the field. As you can see, my background is one of a variety of skills and experience. I have total confidence in my ability to handle all the responsibilities of the job. The following is a brief summary of my qualifications.
Highly motivated and energetic with 10+ years of accounting and data entry experience.
10 years administrative experience with computer skills and knowledge.
Excellent written, verbal, and interpersonal skills.
Strong organizational skills, multi-tasked, and detail oriented.
A skilled worker in time management and prioritizing.
Proven to be punctual and prompt in work habits.
Quick learner, team player, loyal, and proven to work well under pressure.
Demonstrate the ability to work independently in a customer focus environment.
As you can see from my enclosed resume, I have 10+ years of accounting experience, as well as my diverse background; make me a strong candidate for this position.
I would appreciate the opportunity to discuss my credentials with you at a mutually convenient time. Thank you for your considerations
Respectfully yours,
Robin A. Goudie
Robin A. Goudie
Enclosure: Resume
Human Resource Manager
Career Profile
Administrative Assistant with strong interpersonal and organizational skills with a keen ability to
multi-task a variety of challenges and responsibilities.
Summary of Qualifications
Highly motivated and energetic with 10+ years of accounting and data entry experience.
Superior negotiating tactics with excellent communication and organizational skills.
Successfully managed a computer system conversion.
Studied management methods in order to improve workflow, simplify reporting procedures and implement cost reductions.
Analyzed record keeping systems, forms control, office layout, personnel requirements, budgetary requirements and performance standards to create new systems and revise established procedures.
Maintained high standards of excellence with good moral values and work ethics.
Office Skills
MS Office Suites, 10-key by touch, Peachtree, Excel, OGIS, Star, Type 35 wpm, data entry, multiple phone lines, account payable/ receivable, payroll, billing, mail distribution, filing.
Work History
02/12-Present Office Assistant (Volunteer): St. Edith Stein Catholic Church Katy, TX
Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
Answered telephones and transferred calls to appropriate staff members.
Sorted and distributed incoming communication data, including faxes, letters and emails
06/09-12/11 Quality Analyst: J Lodge LLC Fort Meyer, FL
Monitored customer service agents’ performance/behavior in a call center, and to coach and counsel agents to modify their performance/behavior to facilitate a high level of customer service.
Analyzed voice quality and product knowledge, as well as whether representatives stick to their training scripts.
Checked to see if a customer is satisfied with the results of the interaction, and end calls in a friendly and professional way.
06/03-06/09Office Assistant (Volunteer): St. Edith Stein Catholic Church Katy, TX
Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
07/08-08/08 Office Assistant: Harlem Wizards Secaucus, NJ
Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
Corresponded to different schools to schedule fund raising events.
Created Excel spread sheets of fund raiser's event and availability times.
Resume continued
04/08-07/08 Office Assistant: Can You Hear Me Now Houston, TX
Organized Excel business expenses for three different entities.
Scheduled fund raising events for motivational speakers.
Created spreadsheets information forms.
Distribution of company's advertisement.
01/03-06/03 Administrative Assistant: GLB Services Houston, TX
Worked closely with recruitment manager and provide them major support services.
Helped in finding the most qualified candidates for job openings.
Perform administrative tasks and also specific recruitment activities.
05/96-02/01 Data Entry Specialist: Personnel Consultants New Orleans, LA
Prepared documents for data entry.
Verified, updated and corrected source documents.
Entered data into designated database and forms.
Prepared and submitted reports to appropriate staff.
11/95-05/96 Data Entry Clerk: MSI Physician Recruiters New Orleans, LA
Entered information from important documents into company database with great accuracy.
Kept company database up-to-date and edited it when necessary.
Education
Graduated Holy Child High School Waukegan, IL
References
Janet Fite
St. Edith Stein Catholic Church
3311 N. Fry Road
Katy, Texas 77449
Gail L. Brown
GLB Services Pllc
3147 Windchase Blvd
Houston, Texas 77082
Judy Barrios
P.O. Box 2041
Metairie, Louisiana 70004
Contact this candidate