Moslyn C Gomez

909-***-****

acqygb@r.postjobfree.com

Objective

To achieve a full time position that will allow me to apply my skills and knowledge to an exciting company that offers opportunity for growth and career advancement.

Experience

11/2014-12/2014 Kohl’s Distribution Center San Bernardino,Ca

Picking Associate

Placing items on carts taking to designated staging areas.

Placing merchandise in totes and placing on conveyors.

Check for missing items or not enough items.

Use of RF scanning device.

Maintaining a clean and safe work environment.

7/2014-10/2014 BBSI/Under Armour Ontario,Ca

General Warehouse Labor

/Packer

Cutting open cartons with box cutters and resealing cartons with tape guns.

Packaging and hanging merchandise Placing on conveyors.

Maintaining a clean and safe work environment.

8/2013-10/2013 Kentwood Law Group Montclair,Ca

Collector / Skip Tracer

Collect on delinquent accounts.

Comply with FDCPA policies and procedures when dealing with customers and accounts.

Skip Tracing locating borrowers utilizing internet research tools.

Achieved a minimum of 200-300 dials a day.

Apply payments and update customers accounts

Negotiate repayment plan options.

Achieved a minimum of 200-300 dials a day.

Experience

12/2012-8/2013 Bank Of America Brea,Ca

Customer Service Specialist II

Provide customer solutions to moderately complex and escalated issues by providing professional delivery of service, sales and fulfillment requests by answering calls, and emails in a contact center environment. Required knowledge of multiple products and ability to deepen and retain relationships through service and sales. Perform routine account related transactions. Referring customers to the appropriate line of business for products. Solve problems and investigate a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. Handle escalated issues by successfully navigating through the organization to resolve customer requests. Maintain and track outstanding servicing requests and provide follow ups. Accountable for the successful resolution of all customer requests and needs.

04/2012-06/2012 Kimco/Burlington Coat Factory Riverside,Ca

Packer/Ticketing

Cutting open cartons with box cutter.

Securing accurate price tickets to the corresponding merchandise.

Affixing tickets by way of ticketing gun.

Placing cartons on conveyor.

Resealing cartons with tape gun.

Maintaining a clean and safe work area.

10/2011-3/2012 Collections Technology Inc. Rancho Cucamonga,Ca

Closer/Skip Tracer

Worked with Federal contracts on student loan recovery.

Collected on outstanding delinquent accounts.

Skip Tracing locating borrowers utilizing the telephone and internet research.

Negotiate alternative repayment resolutions options.

3/2006-9/2010 Wells Fargo San Bernardino,Ca

Collections Associate

Personal collections associate duties include Data entry, Customer Service.

Correct legal compliance when dealing with customers according to FDCPA

Policies and procedures.

Excellent problems solving and communication skills.

Knowledge of how to interpret and document information from various sources

Within the company’s computer systems. Knowledgeable when communicating with delinquent customers. Evaluate customers finical situations and negotiate terms. Use of auto-dialer systems to initiate customers contact.

Education

1992-1993 Century Business College Los Angeles,Ca

Course included Investigation and Security, Powers to arrest, Report writing Graduated with a complete knowledge of all aspects of investigation and security.

1989 Mission Bay Career Center San Diego,Ca

Course included all aspects of travel. Graduated with a certificate of completion of a course of study in the field of travel and computer Instruction.

Skills

MS Word,MS Outlook, MS Wizard, Data Entry, Customer Service and Warehouse Associate. Extensive training in the following areas: IT Services, Travel and Transportation with a back ground in Collections and Skip Tracing.

References upon request

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