Customer Service Medical Assistant
Resume:
Jocelyn Guzman
Houston TX, *7099
acqyg4@r.postjobfree.com
Professional Objective: Seeking a challenging position where my skills and experience may be utilized and expanded while contributing to organizational goals and profitability.
Job Experience
Houston Oculoplastic Associates
Medical Assistant/Reception, 09/30/12-7/31/14
Prepared patients for examinations and performed routine screening test, coordinated patient appointments with testing labs and hospitals.
Acquired patient health insurance information; such as, eligibility, benefits, and pre determinations.
Documenting patient chief complaints and medical history.
Coordinating appointments and surgeries with patients, insurance companies, and Hospitals.
Performed medical supply inventory.
Responsible for maintaining medical instruments in accordance to companies guidelines.
In charge of handling tissue outbound to pathology.
Great Customer Service
Winter Pediatric Therapy
Receptionist, 05/11-03/12
Responsible of coordinating the schedule for eleven therapist.
In charge of insurance eligibility and benefits.
Responsible of collecting patient’s payments.
Faxing, Scanning, E-mail.
Compliant with Winter Pediatric paper filing standards.
Responsible of receiving referrals, contacting patients to collect information and schedule appointments.
Assisting with translating to patients.
Customer Service.
U.S Marine Corps
Supply Warehouse Clerk (Training NCO) Senior Cpl., 02/07-02/11
Supervised a group of approximately of 35 Marines with ranks of E-3 and below.
Enforcing a safe work environment, ensuring all personnel are wearing proper Personal
Protective Equipment.
Responsible for coordinating all personnel military training.
Managed and scheduled optimum matchup between mentors and mentees for the military
monthly mentoring program.
Knowledgeable in military rules associated with basic warehouse procedures and proper care of items.
Familiar with Stratis military databases.
Yia Yia Mary’s Pappas Greek Kitchen
Hostess, Waitress, and To-Go Server 09/05-12/06
Write guests food orders on order slips and enter orders into computers for transmittal to kitchen staff.
Serve food or beverages to guest, and prepare or serve specialty dishes at tables as required
Greeting, seating, presenting menus to guest and answer questions about menu items, making recommendations upon request
Assist expediting food. Stock service areas with supplies.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Skills
• Proficient with Power Point, Excel, Word, and Outlook.
• Bilingual: Spanish/ English.
Software: Nextgen EMR, MS Office (Word, Access, Excel, PowerPoint), STRATIS.
Volunteer
• 2007 received multiple certificates of appreciation for participation as a volunteer soccer coach for kids.
• 2008 Volunteer at a Japanese elementary school teaching English.
• 2008 Volunteer at a Military high school for various sporting events.
Education
Hastings High School Houston Community College
High school diploma - 2006 2013- Associates in Arts
Sanford Brown College
Medical Assistant certificate – 2011- 2012
References
Sonia Frisby
Walaa A Moussa
acqyg4@r.postjobfree.com
Ana Vallejo
acqyg4@r.postjobfree.com
Maria I Diaz
acqyg4@r.postjobfree.com
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