Computer

Office

Business

Microsoft Word ****

Bilingual: English, and Arabic

Customer Service

Microsoft Excel 2010

Business Math

Human Relations and

Communications

Microsoft Publisher 2010

Outline, Agenda, Meeting

Preparation

Business Law

Microsoft Outlook 2013

Keyboarding

Contracts

Microsoft Access 2013

Key Applications

Managerial Problem-Solving

Microsoft PowerPoint 2013

Document Preparation and

Editing Skills

Supervisory Training

Help desk

Office Technology

Basic 10-Key Calculator

Operations

Windows and Internet

Basic Accounting and

Bookkeeping skills

March 2015 The Mix at arbor Place Lancaster, Pa

Internship

Aug 2013- Present Old Country Buffet Lancaster, PA

Shift Leader

Effectively managed 25 employees

Responsible for opening and closing the restaurant

Tasked with interviewing and hiring employees, as well as enforcing disciplinary action/dismissal for employees who did not follow restaurant protocol

Oct 2010-Nov 2012 Cactus Willies Lancaster, PA

Baker

Provided quality customer service

Followed procedures for safe preparation and assembly of baked goods

Cashier

Greeted customers

Handled up to $400 in daily transactions

Maintained high standards of customer service during high-volume operations

Mastered point-of-service computer system for order-taking

June 2014-Sep 2014 Treasurer, Community Service Club Lancaster, PA

July 2011- July 2013 Lancaster Public Library West-Mountville Branch Mountville, PA

Aug 2009- July 2011 Boys and Girls Club Columbia, PA

June 2013- March 26 Consolidated School of Business Lancaster, PA

Associate in Specialized Business Degree:

Computerized Office Management

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