Nicole L Thornton

757-***-****

acqyeh@r.postjobfree.com

**** ********** ***** *** ***, Virginia Beach, Virginia 23462-1413

Experience

**-****-******* *******, *-Mart, Virginia Beach, Virginia

Cashing out customers, processing credit card payments, and providing excellent customer service. Helping customers find items in the store, as needed.

6-201*-*-**** Customer Service Representative, Sutherland Global Services, Chesapeake Virginia

Made outbound calls, via an automatic dealer, to prospective policy holder(s). Verifying their information, asking them specific health questions to see if they qualify to speak with a licensed agent to get a quote, and a policy with Mutual of Omaha. Answered inbound calls from prospective policy holders, and educated them on how a Medicare supplement plan works along with their original Medicare

2-201*-*-**** Cashier, Rite Aid, Virginia Beach, Virginia

Assisted the pharmacist with filling the prescriptions, and answering questions from patients regarding their refills, and referring them to the pharmacist if the patients needed counseling. Cashing out the patients by providing the patients with their co-pay amount. Also assisted cashiering on the front-end of the store, as needed.

8-201*-*-**** Call Center Representative-NCO, Virginia Beach, Virginia

Establishing payment arrangements to satisfy delinquent accounts with their private student loan(s) Educating customers on the importance of keeping a positive credit rating.

1-201*-*-**** Customer Service Representative-Liberty Tax Service, Virginia Beach, Virginia

Placed outbound calls to prior year clients with the purpose of setting up appointments for the local office to prepare taxes for the current year. Conducted follow up surveys with clients to capture their experience with getting their taxes prepared and the service they received from Liberty Tax Service.

2-201*-*-**** Account Representative-Portfolio Recovery Associates, Norfolk Virginia

Placing outbound calls to customers (using our automatic dialing system) to assist them with resolving their debt(s) by using active listening skills and problem-solving skills. Negotiating a comfortable payment plan(s) that will help improve their credit score. If necessary, updating the customer’s information.

10-200*-*-**** Sales and Service Representative-Lillian Vernon Corporation, Virginia Beach, Virginia

Receiving inbound calls from customers placing order(s) or inquiring about orders previously placed. Answering questions about regarding deliver timeframes return instructions, replacement issues, and offering complimentary items along with order(s) being placed.

10-199*-*-**** Customer Service Representative-QVC Chesapeake, Inc, Chesapeake, Virginia

Receiving inbound calls from customers regarding questions and concerns about orders placed and/or already received. Using active listening skills and problem-solving skills, diffusing issues that the customers may experience from missing parts to items, wrong items received, items not received by the delivery timeframe allowed. Finding product names and numbers for items previously seen on-air

7-200*-*-**** Arvon Staffing-Medical Abstractor- for Sentara, Virginia Beach, Virginia

Transferring patients’ medical records from the paper charts, into Sentara’s electronic database. Translating common words into medical terminology to convey the past medical history of the patients. The medical data is being entered with proficiency and accuracy.

3-200*-*-**** Diversified Ambulance Billing-Data Entry Representative, Virginia Beach, Virginia

Accurately checking and entering patient demographics and translating transportation information. The medical transport report was received then was translated into medical terminology for billing purposes for the patient to be billed for the ambulance transport. If necessary, updated a patients’ medical insurance information, so that the medical insurance may cover the medical transportation.

Education

Tallwood High School Virginia Beach, Virginia H.S Diploma 1993

Johnson & Wales University Norfolk, Virginia Associates 1995

Virginia Career Institute-Now Virginia Beach, Virginia Certificate-Medical Office Specialist

Fortis College 2006

Pharm Techs R US Norfolk, Virginia Certificate-Pharmacy Technicians 2009

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