Ernesto K. Bernabe

** ********** **, ******, ** *9702

302-***-**** acqye9@r.postjobfree.com

Personal Profile: An experienced help desk technician, with a background in Z/OS mainframe system and Unix Solaris systems. Able to use interpersonal skills to present ideas in a user-friendly language. Possesses strong competencies involving organization, attention to detail, analytical thinking and problem-solving. Exercised knowledge in monitoring, updating and closing tickets in ticketing systems such as Remedy, GCARS, and USD.

Certification: Computing Technology Industry Association Certifications (CompT1A A+ Certified)

Assembling and troubleshooting computer systems for Desktops and laptops.

Working technical knowledge of networking protocols (DHCP, DNS, TCPIP, etc.).

Installing and configuring peripherals and input devices.

Configuring and administering computer networks.

Installing and managing Windows Operating systems.

Recommend, schedule and perform PC, hardware, peripheral equipment improvements, upgrades and repairs.

Education and Training:

Delaware Skills Center – A+ Computer Support Certification Course

Sun Microsystems, Philadelphia, PA – Unix/Solaris and Hardware

IBM, USA – Training for Mainframe

University of the East – BSBA Accounting graduate

Extra-Activities: Christian Church, Newark, DE

PC Computer Repair Technical Support to Church Members

Troubleshoot computer systems for laptops and desktops

Install Anti-Virus systems in Windows OS (Vista/7/2000)

Recommend updates, system defrag/clean-up/repairs and improvements

Hardware and peripheral install such as router, hard disks, printers, etc.

Employment History:

Bank of America, Machine Operator – Current Job

-Ability to lift up to 40 lbs. as required throughout each shift

-Capability to work effectively in a team environment

-Orderliness in personal work habits

-Demonstrated mechanical aptitude

-Assessment that incumbent has the ability to progress to the next level of skills and competence (Machine Operator II / III)

-Ability to write and complete basic data forms associated with production activity

-Ability to read, understand, and comply with English language production documents

-Ability to comply with basic English language verbal instructions

-Basic knowledge of numeric keyboard

-Basic PC skills

-Position requires a demonstrated ability to learn quickly

-Position requires demonstrated listening and understanding capabilities and the ability to be cross-trained

-Requires an ability to make sound decisions, solve problems, and to exhibit a continuous process improvement orientation.

-Aptitude to interpret data and take action

-Ability to communicate effectively

Computer Sciences Corp., Newark, DE

Unix/Solaris Server Administrator

Performed Unix/Solaris OS install and applied patches/fix updates.

Enabled network subsystems such as Netbackup, Explorer, Sendmail and dumpadm.

Prepared rack cabinet for server installs by Sun/D1 hardware Engineers.

Administered service tickets thru Remedy or USD ticketing systems.

Systems Programmer for VTAM/TCPIP Mainframe

Implemented the Open System adapter (OSA2) in IBM 9672 for LAN/WAN connection.

Provided local and remote technical support for VTAM and TCP/IP printers.

Resolved remote terminal networking issues.

Submitted weekly system reports to management on technical issues.

Trained Help Desk Technicians to resolve VTAM/TCPIP printer and terminal activation issues.

Philippine National Bank – Computer Operator/Printer Operator (IBM Mainframe)

Monitor Printer and Utilization

Reply Console request information

Interrupt jobs/abort processing

Mount continuous forms/checks/special forms

Call-in hardware problems/record systems/review error messages

Contact responsible party/operations management/shift leader

Receive and sign equipment parts/packages

Check cooling environment/data center/ensure proper ventilation

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