Nelson Arriaza-Silva *** East Lime Avenue Monrovia, CA 91016 Cell: 626-***-**** E-Mail: acqyds@r.postjobfree.com

Education/Training: 2003 Almeda University BS in Health Adm. 1999 - 2002 La Verne University (Upper division classes) 1994 HealthCare Partners Med. Group (Med. Records Auditor) 1985 Associated Technical College (Medical Assistant /Cardiac Technician)

Objective: To have the opportunity to demonstrate my skills in leadership, customer service, communication, organization proven by over 15 years of experience as a clinic manager.

Profile: Motivated, professional with a successful health care clinic office management for profit and non-profit medical groups. I have the ability to be a team member, to speak on a one-to-one basis with persons of various cultural and economic backgrounds. I am fluent bilingual in English and Spanish. I am flexible and competent with a demonstrated ability to easily transcend cultural differences.

Skills Summary: Health care professional with project management experience, staff motivator, Medical Assisting instructor, leader by example, general office skills, computer savvy, professional presentations, excellent customer service, proficiency with Microsoft Platforms and EMR/HIR

Professional Experience:

Clinica Medica Familiar Huntington Beach, CA December 2013 to Present Clinic Office Manager

Responsible to oversee day-to-day clinical/administrative operations for multi specialty clinic including the following departments: Front/Back office, Laboratory, Pediatric, Family Practice, Internal Medicine, Mammography, X-Rays, Ultra Sound, Cosmetic Surgery, Spa, Physical Therapy, Optometry and clinic Maintance. Effectively supervised and scheduled clinic staff for various departments and ensure that staff members were processing patients timely and appropriately providing an excellent customer service to patients and visitors. Assisted H.R. department with hiring/disciplinary actions, assisted with marketing strategies to maintain and improve customer services. Responsible for office inventory, assisted Medical Director with information to maintain a operational office budget as needed, assist patients with grievance matters, prepared clinic for health plans and county audits.

Arroyo Vista Family Health Center Los Angeles, CA April, 2013 to November 2013 Manager of Clinical Operations (Temporally Assignment)

Responsible to oversee day-to-day clinical/administrative operations for multi disciplinary departments such as: Front/Back office, multispecialty clinics including Pediatric, Family Practice, Internal Medicine, Mammography, X-Rays, Dental, Optometry, Mammogram Case Management department, and the service activities of a Mobil Unit to provide pediatric assessment and vaccination care to low income communities. Effectively supervised and scheduled clinic staff for various departments and ensure that staff members were processing patients timely and appropriately. Assisted H.R. department with hiring/disciplinary actions of non professional staff members. Responsible for office budget management and supplies inventory, provider training to staff members.

El Papel Rojo Greeting Cards Monrovia, CA October, 2011 to Present. Co-manage family own business, help with marketing, customer relations and greeting cards designs as needed.

Charles Drew Urgent Care Los Angeles, CA June, 2007 – October, 2011 Urgent Care Manager

Manage the day to day the business activities, assisted with marketing strategies development for a newly urgent care facility in the south central region of Los Angeles, supervised 8 staff members, monitor medical providers schedules, hired, train, employee’s evaluations, time card, bank deposits, mange office budget.

Family Care Specialists Med. Group Los Angeles, CA March, 2005 – June, 2007 Medical Office Manager

Manage the day to day office activities for a Multi Specialty, Family Care, Internal Medicine, Dermatology and Pediatric Care. Supervised 32 staff members, schedule staff and providers monthly meetings, assisted the Medical Director with resident program/medical students monthly clinic schedule, employee’s performance evaluations, monies collection and bank deposit, review/ updated medical providers work schedules, assisted HR with hire process for new employees, salary recommendations, training, maintain records of proper business operation licenses, manage office budget, daily cash reconciliations and bank deposits.

AIG/Risk Management Los Angeles, CA March, 2003 – March, 2005 Underwriting/Financial Assessment Technician

Assisted Underwriters to gather and evaluate financial documentation from companies seeking multimillion dollar for workers’ compensation, general and auto liability.

June 2002- March 2003 unemployed.

Queens Care Family Clinic Los Angeles, CA December, 2000 – June, 2002 Clinic Office Manager

Responsible to manage the day to day activities for the following departments: Dental, OB.GYN, Pediatric, Family Practice, Internal Medicine, Specialty, Medical Records, Front/Back Office, review provider’s clinic schedules, bank deposits, conduct hurdles and staff meeting, manage office budget, cash reconciliation and bank deposits, responded to customer complains as needed.

1999-2000 Attended University of La Verne full time.

HealthCare Partners Medical Group 1995-1999 Oncology/Ambulatory Care/Risk Management Coordinator Los Angeles, CA 1993-1995 Medical Records Auditor Monterrey Park, CA 1990-1993 Medical Assistant for a Multi Specialty medical site . Montebello, CA

Teaching Employment History May, 2009 – December 2010 ICDC College Medical Assistant Instructor Huntington Park, CA

2000-2007 Glendale Career College Medical Assistant Program Instructor Glendale, CA