Philip Bigelow

*** **** ***** ******

Smithfield, NC 27577

Telephone: 919-***-**** Cell

Email: acqyck@r.postjobfree.com

http://www.linkedin.com/pub/philip-bigelow/64/145/523/

Technical Support Engineer Skills

25+ years of direct customer support experience, outstanding team player, excellent communication skills and detail oriented.

Efficient in problem identification and problem solving.

Familiar with diverse customer and staff environments

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Technical Skills

Experienced with Unix, Linux, Windows Servers (NT- 2008), Windows Desktop (8, 7, Vista, XP, 98) and various MAC OS operating platforms.

Blade, Dell Servers, HP Servers and peripheral hardware installation and repair

Microsoft Office Suite including 2013

Cisco Router and Switch experience including design, implementation, configuration and maintenance for several hundred locations across a wide range of infrastructures. Including wireless and VPN.

Design, Configuration, Implementation and trouble shooting of a large range of firewall products including Cisco IOS firewalls, Cisco ASA and Cisco WAAS devices.

Complete network design based on best practices. PCI DSS compliance. Including DNS and DHCP and various network protocols.

Expert in the implantation of technology to solve real world problems.

Develop and Maintain firewall rule sets and Active Directory, Group Policy rules across large and complex networks.

Install and Administrate Exchange 2010 for 100+ users.

Install and maintain VMware vCloud Suite for private cloud based applications.

Design, install and maintain Dell Power Vault storage servers.

Design Seagate based tape backup system for backup and disaster recovery.

Expertise with Avaya Telephone Systems including call center and VOIP.

Experience with T1, T1 Multi-link and Ethernet Handoff and other Telco products.

Experience with Network Analyzer Software.

Maintain strong vendor relationships and large network of professional relationships.

Honeywell DVRs and Cameras.

Experience with Juniper and Riverbed.

Honeywell Alarm Systems.

POS Systems including PCI compliant credit card transactions.

Expertise with troubleshooting and administrating MS SQL 2000 and 2005 and Access programing.

DocExplorer for Paperless Office.

Digigate and PTI Access Control Systems.

Custom web performance monitoring applications such as Breeze

CISSP candidate should be completed in 90 days

Director of Security – Lampe Management Company Smithfield, NC

2007- 2014

Responsible for all technology products for company

Design PCI DSS networks for entire company

Detailed documentation of all employee issues within support cases

Provide desktop support for 100+ location

Replace all company servers while maintaining full operation including FTP and Storage servers

Upgrade all desktop systems without impacting customer service

Replace Nortel phone system with Avaya phone system

Install, replace and configure Cisco Routers and Firewalls including Cisco 6500 switches

Design and Implement Paperless Office Saving 300K per year

Setup 4 station Call Center with call routing

Install and Repair over 100 Honeywell DVRs and 1000+ Cameras

Install and Repair Honeywell Alarm System

Responsible for Digigate and PTI Access Control Systems

Act as SME (Subject Matter Expert) for all technology for entire company

Reported to the Director of Operations and President.

Operating Environment Windows (XP,7), Windows (2003-2008) Servers, Linux Servers

Owner – Precision Computers Inc. Raleigh, NC. 1997 – 2007

Design, Install and Repair PCI compliant computer networks to solve customer problems

Install solutions integrated Accounting systems

Install multiple server and WAN solutions

Provide end user training

Install and Configure Cisco Routers and Sonic Firewalls

Retained same customers for 15+ years

Supported 200+ end users

Install and Repair CCTV

Install and Repair IBM hardware

Design and Implement Integrated POS system for a private island resort including country club, golf shop, 3 restaurants, grocery store, weekly house rental, transportation ticketing and water utilities.

Install and Repair Dell systems and provide warranty contract labor for Dell

Operating Environment Windows XP Vista, Windows 2003 Servers, Linux Servers, Unix Server, IBM System 36

Owner – Office Logic Inc. Raleigh, NC. 1987 - 1997

Largest computer integrator for the legal market in NC.

Specialize in multi-site installations.

Expert in industry specific programs such as Amicus, TABS and Proform.

Provide total office automation solutions.

Government security clearance.

Serve as server administration for customers.

Training on all products.

Microsoft Office Suite Integrators.

WordPerect and Groupwise experts.

Field Service Engineer Level 4 – Harris Corporation Raleigh NC.1983-1987

Field Service for computer and dedicated Word Processors

Generated 200K+ in annual billings.

Government and military contracts.

Highest contract retain rate

Training

Proform, Web development application training. A+, CCNA, CCNE, CNE, MSCE,Unix System Administration. dBase programing, Amicus Software, Digigate, PTI, Honeywell Video, Honeywell Alarm, Sitelink, HTML training, Storage Array Management. Cisco Router, various Cisco IOS, Open Systems Accounting System, Quickbooks and Quickbooks POS, Credit Card Processing thru PCCharge, pcAnywhere, Team Viewer, Sonic Firewall, plus many more

Education

North Carolina State University 1980 Raleigh, NC.

References Available Upon Request

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