Kevin Shively

ADDRESS: **** ******** ****, ******** *****, Virginia 23453

PHONE: 757-***-****

MOBILE: 757-***-****

EMAIL: acqy9z@r.postjobfree.com

Qualifications Profile

Visionary and result-driven leader with a proven track record of accomplishments in managing key business operations across

international banking and debt servicing. Recognized for unparalleled work ethic, along with exemplary ability to drive business

growth and success, while meeting company goals and objectives through implementation of industry best practices. Expert at

championing process and system improvement initiatives to streamline operational efficiency and secure profitability. Equipped with

articulate communication, negotiation and interpersonal skills. Highly successful at building positive and long-lasting work

relationships with business-partners at all levels.

Areas of Expertise

Regulatory Compliance

Benchmarking

Workforce Transformation

Risk Mitigation

Payment and Loan Servicing

Default Oversight

Statistical Process Control

Talent Development

Budgeting and Financial Planning

Vision and Planning

Senior Management Leadership and Development

Accounting Operations

Professional Experience

PRA GROUP - Norfolk, VA

Accounting Operations Manager 2014–2015

Led precise execution of various operational areas including payment servicing (BK, Core and Legal), refunds, account-adjustments,

research, billing, post-sale support, and quality assurance.

Provided leadership in directing company-wide domestic revenue operations, including cash-application oversight of $100M monthly and

$1.2B annually.

Rendered coaching, mentoring and strategic supervision to employees in multiple business units including 3 exempt and 24 non-exempt

servicing professionals.

Initiated complete post-sale servicing through swift and efficient management of correspondence requests, direct- payment processing,

and portfolio inventory reconciliation.

Key Highlights:

Drove efforts in improving overall department controls, while maintaining adherence to Truth in Lending (Regulation Z), Sarbanes-

Oxley (SOX) Act, and Gramm-Leach Bliley Act.

Efficiently handled 1 million transactions monthly through ACH, paper checks, Western Union, PayPal, and wires.

Provided SOX approval in the monthly creation of 3,500 invoices against $4M in receivables for subsidiary lines of business within

government services, location services, and litigation claims monitoring.

Served as the driving force behind the successful implementation of quality assurance scoring methodology, internal auditing

guidelines, and risk-assessment matrix.

HSBC - Chesapeake, VA

Vice President and Department Manager Payment and Loan Servicing, Consumer and Mortgage Lending 2010–2013

Spearheaded comprehensive loan servicing in the areas of high-speed payment processing, treasury operations, and civil litigation

data management.

Directed payment processing and accurate financial reporting for all of unsecured consumer lending operations; responsible for

servicing $1.1B portfolio and $870M in total recoveries.

Effectively managed a department of 4 exempt and 50 indirect non-exempt employees.

Piloted and coordinated the creation, certification, and electronic storage of 127 policies and procedures and 3 functional

instruction training manuals.

Key Highlights:

Reduced excess capacity by 28%, drove cost savings $200K under budget, and processed $7M in additional payments over original

operating plans.

Achieved (A+) rating from internal audit in all operational areas of responsibility.

Earned exceptional recognition by personally identifying and mitigating regulatory risks.

Successfully implemented performance benchmarks, while increasing analytical measures relating to operational risk, regulatory

adherence, and data entry efficiency.

Steered efforts in expediting bank reconciliations, from 180 days to under 90 days by increasing accountability, preparing weekly

aging reports, and facilitating bi-weekly status meetings.

Received the Leadership Medallion (2), Best in Class, and Philanthropic awards.

Associate Vice President Strategy and Support Operations, Consumer and Mortgage Lending 2009

Conducted analysis, extensive planning, and implementation of complex technical projects across Recovery, Loan Support, and Payment

Services departments.

Collected data and provided recommendations for performance improvement through collaborative efforts with technical specialists

and consultants.

Created and presented innovative solutions to senior management and business partners focused on driving operational efficiency,

budget performance, and servicing execution.

Key Highlights:

Successfully led the completion of 15 technical, regulatory, and systemic projects.

Made major contributions in resolving high-priority compliance deficiencies by preparing, updating and overseeing the business-unit

remediation matrix.

Utilized business-case spreadsheets, industry models, and Six Sigma DMAIC methodology to ensure the completion of time-sensitive

initiatives.

Unit Manager Call Center Customer Care and Collections, Multiple Business Units 2002–2008

Ensured compliance with FDCPA requirements, while rendering oversight of $45.8M in total collections.

Leveraged coaching skills in mentoring employees through monthly performance reviews and semi-annual performance assessments.

Formulated and executed challenging strategic objectives in a fast-paced environment.

Key Highlights:

Doubled external Agency program recoveries by $1M per month over a two-year window.

Efficiently managed the growth of Bad Debt Delinquency Services Vendor recoveries by $1.2M monthly over 14 months, from $2.7M in 2005

to $3.9M in 2006.

Earlier Position Held:

Executive Development Training Program

Education and Credentials

Master of Arts in Organizational Leadership: In Progress (Expected Completion: Spring 2017)

Regent University - Virginia Beach, VA

Bachelor of Science in Hotel, Restaurant, and Institutional Management (Major GPA – 3.59/4.0): 1999

Penn State University - University Park, PA

Six Sigma Green Belt Certification: 2007

HSBC - Chesapeake, VA

Community Involvement

Junior Achievement: Volunteer

Virginia Beach SPCA: Volunteer

Penn State Alumni Associate of Hampton Roads

Virginia Beach United Methodist Church:

Staff Parish Relations Committee, Administrative Board, Long Range Planning Committee, ALPHA Program Facilitator

Technical Acumen

Microsoft Office Applications (Word, Excel, PowerPoint, Visio, and Access)

Collection Operating Systems (RMS, CII, and PRAnet)

Human Resources Software (Peoplesoft, Workday)

Accounting Software (Sage 500)

Contact this candidate