Anita Pantillion

https://www.linkedin.com/pub/anita-pantillion/0/b2/879

512-***-**** acqy9g@r.postjobfree.com

SUMMARY

Highly effective and efficient contributor with 30+ years of diverse Sales and Operations experience including 8 years of solid background in project management and operations management as well as proven performance in sales. A strong leader with the ability to successfully drive and develop exceptional teams by utilizing highly developed analytical, organizational development and communication skills. Background includes:

17 years of Management experience

Successful Change Management Agent

Strong rating performance

Lean /Business Process Development

Six Sigma ‘Green Belt’ Certified

8 yrs Project Management experience

PM Methodologies include: PrP, Waterfall, Agile, SCRUM and Lean

8 years of Direct Sales

Set goals and very results driven

Strong organizational structuring skills

ISO 9001 Certified Lead Auditor

Channel expertise

Global experience

End 2 End process mapping skills

PROFESSIONAL EXPERIENCE

Invenio Marketing Solutions, Austin, TX 2014 to present

Inside Sales Manager

Microsoft ITM - CTM

Responsible for team of 16 Sales Executives (ISE) focused on mid market East Region consulting on total Microsoft suite with a focus on Cloud – Azure.

Revenue goal of $28M in Q2 attaining 111%, Q3 attaining 108% of $28M

Monthly Forecast, tracking and reporting following prescriptive Microsoft guidelines

ISEs owns Tier 2 accounts, working in partnership with v-teams led by Territory Manager

Train and develop ISEs on products, processes, tools and working with Channel partners

Create & execute on sales incentives; effective change agent, responsible for performance management, reviews, 1:1s, coaching and training, career development

DELL INC, Round Rock, TX 2005-2009, 2011-2014

Sr Program Manager, Global Commercial Programs Sept 2013 – Aug 2014

Commercial Sales Operations

Key member of global Sales team working with Global customers doing a minimum of $5 million in revenue – fee based funded by the customers

Single point of contact for the global customer into Dell reporting out to all stakeholders

Each customer is a ‘program’ and I was responsible for all interactions with the customer from a sales and operations perspective i.e. update meetings, problem resolution, facilitation of Dell issues, all reporting, facilitating all quotes, maintaining global price book and configurations on customer’s global portal, known quality issues, etc.

Sr Project Manager, Process Leadership June 2011- April 2013

Commercial Sales Operations

Successful ISO9001 Global Certification for Dell focusing on Sales, Sales Operations and Market by performing all audit prep prior to NSAI audits, this certification success contributes and accounts for $15 billion in annual revenue

Developed and implemented transformation initiatives including a corporate wide Enterprise Architecture Model, L0s – L4s, change management at all stakeholder levels

Successful communicator creating and delivering key messages to all levels of Sales and Market, including executive levels, presentations designed to drive change and adoption thru the Market and Sales transformation efforts

Key contributor in designing the annual strategy blueprint outlining the program roadmap for Sales and Market which involved identifying key gaps in business needs and reviewing the programs submitted for funding, approving the programs that fill the gap and drive improved business efficiencies. Awarded the FY13 Muenster for outstanding performance

Sr. Program Manager, PMO May 2005 – Feb 2009

Assessed new projects submitted, assigned PM and determining fees charged based on key factors

Participated in launch of Dell Reseller Program - PartnerDirect launched in 45 days

Provided fee based customer support to complement sales activities from an Operations perspective

Responsible for custom solutions, reporting, issues tracking and resolution for mid to large enterprise customers

Focused on ‘distressed’ Dell customers in multiple verticals, all efforts to retain customer loyalty and increase overall customer satisfaction, increasing the NPS scores

Managed projects involving large proactive unit replacements related to quality programs in the Public sector

APPLE INC, Austin, TX 1992 – 2001 and 2009-2011

AppleCare Service Order Manager Feb 2009 to Sept 2010

Managed Repair Operations team responsible for all repair orders globally for all products

All performance management and resource planning/forecasting

Developed team to perform analyses and problem solving, in effort to drive efficiencies and reduce operational expenses

Reporting, forecasting models and report key metrics showing volumes, SLAs, quality and other key indicators

Managed off site vendor relationship located in Bangalore India; forecasted and managed task transitions to Minacs from Austin to leverage better cost model; successfully transitioned 80-90% of tasks to Minacs in 18 months

Education Regional Inside Sales Manager Oct 2000–May 2001

Responsible for Southeast Inside Sales team in the K12 Education market

Managed 13 outbound sales executives including all performance management

Participated in the design and implementation of sales incentives and programs

Delivered quarterly sales presentations and updates

Provided sales coaching

Responsible for all forecasting and pipeline reporting

Sales Support Manager/Reseller Channel May 1998-Oct 2000

Responsible for all shipments and returns in the resellers/retail/distributor channels

Provided all reporting for auditors and corporate partners

Created and maintained all ISO 9000 documentation

Participated in the design, development and implementation of SAP for Apple AMR

Developed, monitored and maintained quality metrics

Managed 2 Supervisors, 2 SSO teams of SSO Specialists

Partnered with Product Allocations, Manufacturing and Logistics

Involved with the design and implementation of Reseller programs, policies and processes

Focused on reducing overall order cycle

Participated in cross functional quality initiatives

Reseller/Enterprise Regional InsideSales Manager Nov 1992 – May 1998

Responsible for inside sales team focused on channel and enterprise sales

Extended team handling all tiers of partners and direct enterprise accounts

Responsible for all forecasting and reporting

Responsible for 25 outbound sales executives, all performance management

Participated in the design and implementation of sales incentives

Delivered quarterly sales presentations and updates

Provided sales coaching

Participated in the development of partner programs enabling growth of channel

Design and management of Lead Qualification team

Managed the 1-800-GO APPL Inside Sales team for our channel partners

CompuAdd, Austin, Texas

Sales Executive Aug 1990-Nov 1992

Achieved and surpassed monthly revenue goals of $150,000 in sales

Sold PC and PC related products included Hewlett Packard printers

Customers consisted of Federal agencies, VARs, small to large business corporate customers and state and local government

Created and followed up on all leads; performed cold calling

Outbound telemarketing of product line as an Inside sales rep

Provided majority of customer support and service as needed

Worked directly with accounting, manufacturing and shipping as needed to ensure a quality customer experience

Catalog Sales Manager Aug 1988-Aug 1990

Managed team of 15-25 order entry specialists

Processed all orders received by mail with varying payment types

Created and managed to quality metrics measuring overall performance

Created, documented and maintained all processes

Provided reports as needed to track and measure catalog sales

Created training program and resources

Provided critical time sensitive customer support as needed to ship orders

Coordinated with accounting, manufacturing and shipping on all mail

orders to ensure quality customer satisfaction

Combined Insurance, Dallas, Texas 1980-1985

Order Entry Manager 1980-1985

Managed team of 18 to 25 Order Entry specialists

Processed all insurance renewals, new policies, cancellations and billings

Programmed order entry systems, both Inforex and Nixdorf

Created and managed to quality metrics measuring overall performance

Created, documented and maintained all order entry processes

Created training program and resources

Met critical deadlines at end of month, end of quarter and end of year

Key Experience / Education

6σ Green Belt Certified

ISO-9000 Certified Lead Auditor and Document Writer

TQM - Total Quality Management Co Producer/Co Instructor

Key participant in Apple US SAP conversion

Project Management Courses

Global experience

Leadership Courses

Both Inside and Outside Sales Courses

Psychology, Computer & Programming courses (30 hrs)

E-Commerce web design-Partner Portal and Channel Pages

Building Relationships Fundamentals

Customer Service, Dealing with Difficult People and Dealing with Conflict

Effective Business Communication

Effective Presentations

Fundamentals of Business Management

Instructional Design

Managing Change, Being an Effective Change Agent and Organizational Change Management

Business Process Management and Process Reengineering

Motivation Methods and Strategies

Sales Training, Persuasion, Influencing Other and Effective Negotiations

Project Management Skills including PrP Methodology, Waterfall, Agile, SCRUM and Lean

Sarbanes-Oxley Act

Sexual Harassment in the Workplace

Business and the Law and Business Ethics

Stress Management

Effective Teamwork

Incenting Desired Behaviors

Time Management Fundamentals

Effective Meeting Facilitation

Violence in the Workplace

Interview Skills

Performance Management as well as Coaching / Mentoring

Dave Ramsey Financial Peace Seminar

Vertical Experience – Consumer, Channel, Retail, Federal, State, K12, Enterprise,Healthcare

High Proficiency with MS Word, MS Excel, MS PowerPoint, Visio, Lotus Notes, Outlook, D3, Both PC and Mac applications

References Provided Upon Request

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