Summary

Highlights

Accomplishments

Experience

Sheleeka Williams

**** ********** **** **

Raleigh,Nc 27604

H: 585-***-****

M: 585-***-****

acqy97@r.postjobfree.com

High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.

Cash handling accuracy

Organized

Strong communication skills

Flexible schedule

Time management

Awarded 2 merit increases during the first 1Consistently exceeded daily sales targets with an average of $3000Routinely helped as many as 200Received 100 “exceeds expectations” ratings on performance reviews. customers each day in a high-volume retail outlet. in sales each day. years of employment.

October 2014

to

January 2015

Sam's Club Rochester, NY

Cashier

Processed an average of 200 transactions each day in a timely manner. Exceeded personal sales goals for 5 quarters in a row.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. May 2014

to

October 2014

Target Rochester, NY

Cashier

Processed all sales transactions accurately and in a timely fashion.Informed customers about all product lines and services offered by the company.Processed shipments and maintained organized stock shelves.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Communicated information to customers about product quality, value and style.

July 2013

to

January 2014

Xerox Rochester, Ny

Customer Service Representative

Addressed customer service inquiries in a timely and accurate fashion.Properly directed inbound calls in phone queues to improve call flow.Assisted with the development of the call center's operations, quality and training processes.Implemented changes to customer service program, resulting in 50Built customer loyalty by placing follow-up calls for customers who reported product issues.% higher customer satisfaction ratings. March 2013

to

May 2013

Kelly Services ADT Rochester, Ny

Appointment Confirmations

Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer Education

requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes. January 2008

to

October 2010

Dame Cleaning Service Raleigh, NY

Cleaner

Contacted housekeeping or maintenance staff when guests reported problems.Issued room keys and escort instructions to bellhops.Kept records of room availability and guests' accounts, manually or using computers.

2010 Athens Drive Raleigh, nc, Untied States

GED: Retail

Student government representativeContinuing education in Business Administration and Hospitality

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