NAME

William B. Mingo

PROPOSED POSITION

Telecom/Helpdesk Support IT Specialist

YEARS OF EXPERIENCE

** *****

CLEARANCE

Secret

Military

* ***** *** ***** ********* Discharge

EDUCATION

Prince Georges Community College

Certificate 2006

Windows XP, Windows Server 2003

Associate Degree in Criminal Law 1977

University of the District of Columbia

Test Electronics 1977 to1979

EXECUTIVE SUMMARY

Self-motivated individual, a team player. Currently maintains an active Secret Clearance in supporting the Office of Inspector General at the Department of Homeland Security. Senior Tier III Support, Manage Helpdesk Schedule, Lead hardware Support, Lead Telecom Support Troubleshooting for DHS OIG, working with System Center 2012 R2 Configuration Manager since Sept. 2014 (SCCM)

SKILLS

Windows 7 Windows XP, Windows 2000,Windows Server 2003/2008, Windows Office Suites 2007/2010, Outlook 2007/2010, Symantec Ghost Image, Zen works, Blackberry Enterprise Server 2003, Verizon Blackberry 9930 9630,8830,8530,8330, Sprint Blackberry 9630,8530,8330/Nextel 8350I Handheld. Verizon & Sprint IPhones & IPad’s

TELECOM Skills

VTC Telecom, Polycom VTX 1000, Sound Station2, Tone Commander 6220T, 6210T, Tone Commander Desk Phone NT1

EXPERIENCE DETAILS

Tasks: 6/13/2013 Upgrade to Windows 7, Tasks: 3/26/2007 Travel to Atlanta Investigations Field Office for Laptop Upgrade 14 610 Laptops.

Tasks: 9/2008 Travel to Atlanta EMO and Investigations Field Office for Laptop XP Dell Migration

Tasks: 3/31/09 Travel to Atlanta EMO Field Office for Laptop XP 630 Upgrade and wireless Cards installed also for Investigations, Laptop for EMO 19 units, Laptop for Investigations 13 wireless card.

Tasks: 4/03/09 Travel to El Paso Investigations Field Office for Laptop XP 630 upgrade and wireless cards for 15 laptops.

Tasks: 6/2009 Travel to Marlton Audit Field Office for Dell 630 Laptop XP Migration for 19 users.

Tasks: Every two (2) upgrade from 2004 until the present

Sprint: 9350 8703, 8330, and 8530.

Verizon: 9930 8330, 8830, and 9630.

AT&T: 8310, 8520 and 8900.

IPhones Verizon, Sprint and AT&T model# 4s and 5s

IPads II and III

DHS-OIG Awards

Peer Award 2010

Peer Award 2011

Company / Position

TFS Group, Inc.

Department of Homeland Security

Washington, D.C.

Period of Performance

05/2004 – Present

Duties

Telecom/Helpdesk Support IT Specialist Tier III

Install, Configure, Troubleshoot, and maintain customer hardware and software on our network, through the helpdesk Heat system, vpn system also telecom system such as polycom, vtc, managing 663 blackberries user, tone commander, Blackbox desktop phone system and etc.

Company / Position

Tewksbury, MA AT&T Systems Inc. Contract

Department of Homeland Security

Washington, D.C.

Period of Performance

05/2002 – 05/2003

Duties

Network Support/Helpdesk Computer Technician

Install Windows XP Dell and Gateway 450 workstations. Configure hardware, software and user accounts. Configure Microsoft Outlook 2003, upgrading from Windows 2000 to Windows XP. Troubleshooting systems from closet switch to the User workstation. Handle NIC Card and TCP/IP problems. Install Windows XP, Dell and Gateway 460 workstations. Configure hardware, software and user accounts

Company / Position

QualxServ Crystal City, Virginia

Period of Performance

01/2002 – 03/2003

Duties

PC/Printer Deployment Technician

Staged and deployed networking PCs’ and Printers for US Government network migration project. Work included installing PCs and migrating data from Legacy PC to new network. Instructed the new user orientation class. Installed, configured and administered Xerox 5400, 6200, 8200 and HP 4000, 4050 and 4 plus network printers and Lexmark X83 local printers.

Company / Position

The Orkand Corporation

Department of Human Services

Rockville, Maryland

Period of Performance

11/1999 – 11/2002

Duties

Senior Hardware Technician

Provided network support and administration to 1,000 user network. Installed and configured Desktop PCs and laptops with latest software including Window 2000 and Microsoft 2000. Installed and maintained various network printers including: LaserJet III, 4 and 5si, 8000 and DeskJet printers. Rebuilt hard drives and computers. Experience with both Imagecast and dropping images over the network. Maintained daily tape backups with ArcServe.

Company / Position

TAD/WAND

ABSS/WANG

Seven Corners, Virginia

Period of Performance

10/1998 – 11/1998/11/1998 – 09/1999

Duties

Technical Support Specialist

Responsible for system integration and migration; Performed software/hardware installation configuration, troubleshooting and end user support, diagnosis and repairs. Installed, upgraded and configured workstations. Novell Netware and Windows NT support and administration. Windows 95, Windows NT support and administration, Ran cable and punch downs. Complete emergency on-site calls. Serviced and repair HP, Lexmark and tectonics Laser printers.

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