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Customer Service Management

Location:
Calgary, AB, Canada
Posted:
July 28, 2015

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Resume:

Nripen Kaperi 403-***-**** (cell)

****-**** ****** **. ********* Calgary T3A3H1 acqy82@r.postjobfree.com

SUMMARY

Extensive experience in the field of Business Analysis, working with the technical staff to implement management and staff’s, business requirements into the software application

Highly motivated team player with excellent communication, presentation and interpersonal skills, always willing to work in challenging and cross-platform environment

Highly proficient in working with users to gather requirements and analyze them

In-depth knowledge of creating use cases, functional design specifications, activity diagrams, logical, component and deployment views to extract business process flow

Interacting regularly with the development team, creative services, database designer, system administrator and the higher management to meet the deadlines of Project milestones

Worked in close coordination with the testing team in developing test plan and test cases from functional and business requirements

Expertise in understanding and supporting the client with Project Planning, Project Definition, Requirements

Excellent skills in Project and Performance Management to support Strategic Planning, Goal Setting, Enhance Decision Making, and Improve Customer Service

Reviewed, analyzed and evaluated business and user needs

Assisted with developing and documenting various strategies

Exceptional ability to find solutions to complex problems

Develop plans and manage daily tasks with minimal supervision

Able to multi task, prioritize, work proactively and provide on-call support

Pays attention to detail, quick learner and interface well with management, co-workers and clients

PROFESSIONAL EXPERIENCE

IBM Private Ltd., Mumbai 01/13 – 06/14

Business Analyst

Developing a business analysis work plan and carrying out various techniques to implement them

Detailing the data requirements for better business development

Modeling business processes and doing intelligence requirement analysis

Preparing presentations using various statistical tools

Responsible for generating innovative solutions to bridge gap between IT and business

Assisting in planning, designing, testing and implementing client projects

IBM Private Ltd., Mumbai 04/12 – 01/13

Senior Associate

Analyzed customer data, customer banking history and their defaults

Took decisions for customer credit cards approval

Performed regular quality check of applications processed

Developing a business analysis work plan and carrying out various techniques to implement them

Detailing the requirements of data for better business development

Assisting in analyzing and preparing presentations

Using requirement validation techniques in the business analysis

Using best practices in developing client relations and maintaining them

Applying standard methods and technical knowledge in creating new strategies

Participating in various testing plans

Middlesex University, UK

01/11 – 01/12

Teaching Assistant

Assisted professor in lectures, preparing answer keys and supplementary notes

Responsible for grading assignments, exams and projects

Conducting tutorials and counseling sessions for students

EDUCATION

Masters in Computer Science – Middlesex University, UK 2012

Bachelor of Technology in Computer Science – JNTU, Hyderabad, India 2010



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