Neveen Elhosseiny

Public Relations and Marketing Specialist

Winnipeg, MB

acqy70@r.postjobfree.com - 204-***-****

INBOUND Certified

WORK EXPERIENCE

Marketing and Communications Specialist

A Leader Building Cleaning of Canada Ltd. - Winnipeg, MB - April 2015 to Present Responsibilities

PR & Marketing Specialist

Developing Facebook pages for Aleader and Servatech the mother company. Managing Aleader Twitter account

Working on Strategic long-term PR plans for the governmental sector in Winnipeg. Building social Media channels and repositioning the company in the commercial janitorial Industry in Winnipeg.

Accomplishments

Please visit Facebook pages A Leader Building Cleaning Services of Canada Ltd. Servatech Property Management Ltd.

Blogger Think Green A leader Ltd.

Executive Secretary

The Delegation of the European Union - Riyadh - June 2010 to May 2014 Functions and duties

• Participates in organization of meetings: transmission of agenda, invitations, drafting minutes and all follow- up work, particularly related to presidency meetings (e.g. Human Rights; Consular affairs, Cultural affairs, DHOMs).

• Maintains and contact Ministries and organizations as well as Embassies in the context of carrying out Presidency functions

• Liaise and assist in arrangements for official visits from Headquarters.

• Liaise and assist in arrangements for visibility events of the Delegation.

• In case of special needs, translate verbal notes and documents from English to Arabic.

• Routine administration related to secretarial work for the political section (distribution of inward/outward mailing, typing, photocopying, paper and electronic filing, sending faxes, making appointments, maintenance and updating of mailing lists, information gathering, etc) or for the HOD secretariat.

• Keep the agenda of the Head of Section (organization and preparation of meetings, drafting of minutes, information gathering, preparation of dossiers, etc).

• Ensuring linguistic and layout review of reports, notes and mail from the section. Customer Service

Barclays Bank - June 2004 to November 2009

Operations

• Handling inward & outward transfers.

• Handling certified cheques, Bills & cheques payable & issuing drafts.

• Receiving cheques under collection & processing with clearing house systems.

• Foreign cheques collection

• Processing Retail & Corporate transfers transactions. Premiere & Prestige Department

• Own & ensure that branch support duties are carried out on a timely basis ensuring the provision of world class customer service

• Build excellent relationships with other key functions that interface with retail to ensure seamless service to our customer's e.g., VPC, and LPC.

• Support customer advisors in the end to the end account-opening procedures, ensuring compliance with KYC standards.

• Support customer advisors to deliver world class service at counters and enquiry desks e.g. sorting of branch cash, cash evacuation etc.

• Ensure that customers are directed to the most appropriate channel to meet their needs e.g. cashiers, drop boxes ATM's etc.

• Ensure that all branch telephony standards are met and calls are routed to the appropriate channels in a timely and professional manner.

• Participate fully and ensure that our quality standards are met in the branch.

• Ensure the timely distribution of incoming mail to support branch team in dealing with customer requests.

• Own & manage customer queries and complaints by taking ownership and resolving in a timely manner.

• Work with the Retail Manager and Customer Service Team Leaders to insure that the banking hall & counter area are kept in good order and all merchandising is displayed in accordance with guidelines.

• Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.

• Ensure compliance with operations risk an rigour requirement e.g. Health & Safety standards, security of premises, KYC and money laundering etc.

• Responsible for managing the bulk cash vault and all cash supplies on the tills as well as cash sorting and repatriation.

• Undertake cashier & enquiries duties as required in order to provide excellent service at the counter.

• Maintain counter performance statistics for management information usage.

• Own & manage customer queries & complaints by taking ownership and resolving in a timely manner

• Work cross functionally with the key service providers to ensure seamless service to our customers

• Deliver world class customer service practices and ensure adherence to Barclays Service standards.

• Meet governance, risk management, controls and compliance requirements.

• Handling any complaints received in accordance with procedures.

• Giving special attention to the suspicious transactions if any.

• Responsible for cash shipments from & to main Bulk in head office in Cairo.

• Counter sales for potential Premiere & Prestige customers.

• Handling customers complains concerning cash process in Roushdy branch Alexandria. Customer Service

Citibank - May 2001 to May 2004

Responsible for managing portfolio of customers who failed to make their payment on their credit facilities to Citibank.

• Developing strategies to communicate with customers, review of MIS to effectively manage the portfolio, and negotiation/rescheduling of debt customers who were unable to pay.

• Tracking and analyzing monthly flows through rates and meet cycle targets of accounts and effectiveness.

• Provide feedback to collections supervisor on operations and flow of work with ideas for improvement of certain process where appropriate.

• Handling the golden cycle's delinquencies.

Customer Service Representative

Vodafone - September 2000 to May 2001

Handling customers complains.

• Corporate customer service.

• Collection queues.

• New products projects preparations.

• Stuff training for new promotions.

• Team building activities.

Professional Trainings:

• Customer Orientation ( Xerox)

• Customer Passion ( Vodafone )

• Compliance (Citibank)

• Excellence Program ( Barclays Bank)

Sales Representative

The Egyptian Document Company Xerox - 1999 to 2001 with one of Xerox Concessionaires.

Dentsply Egypt: I worked as a part-timer for 9 months as an Executive Secretary for Middle East Area Vice President.

EDUCATION

Bachelor of Mass in communications, Public Relations & Advertising Cairo University

2000

Public Relations & Marketing Management

University of Winniped

ADDITIONAL INFORMATION

• 11 years' successful customer service experience.

• Confident, skilled & effective promoter & event planner.

• Expertise in staff training & development.

• Initiative skills to avoid internal community's conflict.

• Expert communication skills, both written & verbal.

• Efficiency, Highly organized, ability to work under pressure in fast paced environment.

• Experienced with sales & marketing techniques with internal & external community of companies.

• Interact well with colleagues, supervisors & management. Professional Skills

Computer: Microsoft Office, Internet.

Professional applications of Telecommunication ( Remedy-BSCS-PPS) Professional applications of Banking (MODbank- RCC- ESSMS)

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