Marc Chambers

acqy6b@r.postjobfree.com

704-***-****

EXPERIENCE SUMMARY:

• Software Tester with exposure to full Project/QA Life cycle (SDLC);

• Writes Test Plans, Test scenarios and Test Cases, and executes test scripts;

• Able to work in Multi-Platform Environments; Experience in Manual and exposure to Automated Testing;

• Exposure to Database testing with SQL Commands on Database;

• Experience in working with banking clients, exposure to working with Capital Markets clients in highly regulated environments;

• Analyzed and reviewed computer problems and network connectivity issues

• Verified account permissions in Active Directory

• Provided tier 2 support for desktops, laptops, server connectivity, and UNIX and CICS based mainframe systems

• Installed and configured computers, software and related hardware

• Diagnosed remote user connectivity issues with VPN and Citrix.

SKILLS SUMMARY

• Applications: Rally, HP Quality Center, Microsoft Office, Lotus Notes

• Methodologies: Agile / Iterative, Waterfall

• Platforms: Windows 7/2000/XP/NT/98

EXPERIENCE

Capgemini 6/2011 - 03/2015

Charlotte NC

Citibank 6/2014 – 12/2014

Charlotte NC

Implement Optima in an effort to expand their production environment to run end to end processing more efficiently, to be more operation user friendly, as well as future extensible.

Test Analyst

Performed testing additions and changes to loan and trade information in Oracle.

• Create test scenarios

• Execute test cases

• Query and check data in SQL

Morgan Stanley 10/2012 – 5/2014

Charlotte NC

The research article application that creates and publishes the articles for investors to read was being updated from a pdf format to an html interactive one.

Test Analyst

Created research articles and then checking if they published correctly with no defects.

• Performed end to end testing.

• Research Distribution Application: Eidos Methode

• Create and test research articles

• Check xml files for errors

• Create and verify email alerts

Bank Of America 10/2011 – 5/2012

Charlotte NC

We created a mortgage foreclosure program to see if a person had been harmed in the mortgage foreclosure fiasco and if so how much to compensate them.

Test Coordinator

Did end to end functional testing and was the testing coordinator for two other people and me.

• Mortgage Foreclosure Application

• Managed a testing team three

• Developed the test plans and test scripts

• Managed the defect log in Sharepoint

• Tested SQL Database

Capgemini 6/2011 – 10/2011

Charlotte NC

Additional Experience

• Analyzed the current process and introduced Agile Testing for the Center

• Handled the challenge of preparing knowledge repository for new testers

• Exposure to testing for a Risk project

• Represented Testing team in pilot project using Guidewire, Rally and Agile

Additional Training

Requirements Gathering, Business Process Management, PMO, trained in the Capgemini Consulting Guard, Mobile Testing, Foundation Course in Capital Markets, basics of Business Analysis and UNIX

TXU Energy 01/2010-04/2011

Irving TX

SAP Help Desk Agent

• Analyzed customer problems for solutions

• Reviewed issues to prioritize seriousness of the problem

BeaconMedaes 02/2008-12/2008

Rock Hill SC

PC Technician

• Installed and configured computers and related hardware

• Handled computer troubleshooting as well as moves, adds and changes

• Installed images using Altiris which saved the company time and money

• Provided local and remote desktop support for corporate headquarters, sales and service locations

Novant Healthcare 08/2007 - 02/2008

Charlotte NC

PC Technician

• Tested printer configurations

• Managed, maintained and updated inventory of the printers used for hospital-wide patient database upgrade

• Worked independently traveling to various healthcare sites saving the company time and helping meeting change over date in March 2008

Coca-Cola Consolidated 05/2007 - 07/2007

Charlotte NC

Helpdesk Analyst

• Resolved software problems related to MS Office 2003

• Handled various VPN network issues: connectivity, configuration and authentication

Wellpoint 07/2001 - 12/2006

Indianapolis IN

Help Desk Analyst

• Provided tier 2 support for desktops, laptops, server connectivity, and UNIX and CICS based mainframe systems

• Installed MS Outlook and MS Office software remotely.

• Diagnosed remote user connectivity issues with VPN and Citrix.

• Updated computer inventory SQL based database

• Verified account permissions in Active Directory

Midwest Express Airlines 04/1998 - 05/2001

Milwaukee WI

Help Desk Specialist

• Managed updates of the latest version of the front end software

• Managed and coordinated the tracking and refurbishing of airport ticket printers

• Became the key person to resolve the issues and problems with Fast Air software

• Analyzed and reviewed computer problem and network connectivity issues

HIGHER EDUCATION

• University of the Cumberlands – BA Business Administration, 1980

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