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Customer Service Representative

Location:
San Francisco, CA
Posted:
July 28, 2015

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Resume:

Shakita M. Lesure

**** *. ******** **.

Milwaukee, WI 53224

414-***-****

acqy5l@r.postjobfree.com

SUMMARY OF SKILLS & QUALIFICATIONS

Excellent problem solving skills

Ability to multi-task/work under pressure

High attention to detail

Ability to adapt to changing environments

Palletjack/BigJoe-manual/automatic

Shrinkwrapper

Automatic crane

TM-1 Scanner

Knowledge of VAS system

Proficient in MS Office

Type 35-40 wpm

EDUCATION

Madison University High School Basic Studies

High School Diploma - Graduated: June 2005

WORK HISTORY

March 2014-October 2014 Westaff

Mail Presorter/Operator

Sort fresh mail for shipping according to zip codes, order numbers, and cycle codes

Ability to recognize bad/defective barcodes generated by inkjet machines

Operating machine; feeding materials into machine, verifying accuracy of postal locations in data system, daily production goals of 120,000 pieces

Ability to identify, remove, and/or troubleshoot jammed mail orders

Notify a technician of machine malfunctions in order to maintain production

Change orders/cycle codes after each job

Purge transport data after each job

October 2012-February 2013 Parallel Staffing

Warehouse Associate-Finishing Tech

Palletized/shrink-wrapped/labeled printed materials for shipping

Fed materials into printing machine manually or using overhead crane

Visually inspected materials for printing defects

Loaded multi-mailer machines

November 2011-February 2012 Spherion Staffing

Logistics Specialist/Detailed Checker

Scanned various merchandise for local logistic company

Entered data into company database from merchandise

Verified accurate label/information on sku ticket

Knowledge of VAS system & detail check procedures

Shipping/receiving

Packaged merchandise to be shipped

Handled troubled/unknown cases

April 2011-July 2011 Site Staffing

Press Operator

Inspected parts produced by plastic molding press

Packaged parts/Set up skids for shipping i.e., sealed, labeled

Inspected product’s quality according to customer approved parts/visual templates

December 2009-February 2011 RGIS

Inventory Auditor

Accurately counted merchandise for retailers

Achieving high level daily CPH’s (counts per hour)

Knowledge/Data Entry using TM-1 machine

Maintain above level math skills

November2009 – May 2010 Roundy’s

Customer Service Representative

Greeted customers upon entering/exiting

Answering/transferring incoming calls

Oversee that cashiers counted an accurate teal

Administered the sale of tobacco products/ lottery tickets

Override voids/system errors

Keeping track of all refunds/exchanges

Accounting for all check, debit/credit, or EBT purchases

Trained new cashiers

Managing POS (point of sale)

Return products to appropriate shelves

Bagging groceries

Assisting customers with various inquiries/needs

REFERENCES

Available Upon Request



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