ROXANNE DAY

*** ***** **** ******, *********, PA 17602

acqy4j@r.postjobfree.com • 717-***-****

OBJECTIVE

A Customer Service, Administrative Assistant, or related position where my computer skills, critical thinking and problem-solving abilities along with my supervisory skills will be utilized to maintain and increase the base of satisfied customers and to promote profitable operations.

CUSTOMER SERVICE/SALES (2.25 years)

Customer Service Rep: Crystal Spring Water, Lancaster, PA

Handled 100+ inbound customer calls daily answering billing, delivery, product, service, equipment, and guarantee questions. Resolved customer complaints as they arose. Sold product line; gathered and entered customer information on database when setting up accounts. Obtained credit approvals. Input orders, cancellations and upgrade on Oracle as needed. Faxed and emailed information to customers via Oracle when required.

Received 100% rating on monitored calls in first 2 months.

Marketing Assistant: Action International, Lancaster, PA

Received daily schedule from assignment sheet. Made 200 to 250 calls daily to business owners inviting them to seminar and complimentary coaching session or to set up appointments during which coach would provide them with information about services. Maintained records and notes for each call. Kept in touch daily with coaches via fax, phone, and email.

Customer Service/Cashier: Clover Department Store, Lancaster, PA

Served 100+ customers daily per shift during holiday season. Provided assistance in locating items to purchase; made suggestions as requested. Completed cash, credit card, and gift card payments on electronic register. Balanced in excess of $2000 in drawer at shift close.

Hostess: Bob Evans, Lancaster, PA

Greeted and sat customers upon arrival. Took 50+ calls per shift; answered numerous inquiries about seating, hours of operation, etc. Managed seating chart to assure equitable distribution to wait stations. Maintained clean and safe entrance/hostess/check out areas. Completed daily side work.

OFFICE/SUPERVISORY (7.5 years)

Receptionist: Bertz & Co., LLP, Lancaster, PA

Answered 50+ calls for 19 employees on an 8- line system; transferred calls as needed. Greeted all staff and up to 20 visitors daily. Created and maintained spreadsheets in Excel for the Treasurer of the Rotary Club. Typed correspondence for the partners and other members of the accounting firm. Prepared and took daily check and cash deposits for up to $100,000 to local banks. Maintained cash receivables and invoice files on a daily bases. Typed and sent out 100+ client bills monthly. Filed all changes and updates to the payroll, accounting and tax manuals as needed. Mailed monthly newsletter to 350 of our 500+ clients and completed all other duties associated with mailing daily. Maintained daily computerized time sheet

Regional Secretary: Morgan Drive Away, Lancaster, PA

Typed correspondence and prepared spreadsheets on Excel for 2 Regional Directors. Interacted regularly with drivers. Conducted reference checks for prospective staff. Hosted weekly orientations for new employees. Provided licensing information to drivers relating to trucks and states through which they would travel. Made travel and itinerary arrangements for 2 Directors as needed. Completed all duties associated with mailing.

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Front Desk Supervisor: Days Inn Hotel, Lancaster, PA

Reported and worked directly with property manager and owner. Supervised activities of 10 front desk clerks. Trained 7 new staff on reservation, company procedures, and computer system. Created weekly housekeeping/front desk schedules. Processed 75+ customer reservations daily. Worked directly with group

leaders of bus tours from arrival to departure. Blocked group rooms and itinerary event rooms. Handled up to $5000 in cash/credit card sales daily; made deposits. Was part of hiring/termination process for front desk and housekeeping staff.

Supervisor: Boston Market, Lancaster, PA

Opened restaurant daily. Established opening procedures; trained and supervised 5 employees on these. Set up and scheduled shift production plan. Inventoried and ordered supplies as needed. Received daily shipments; initialed invoices. Oversaw preparation of meals, salads, vegetables, and breads.

Dietary Technician: Community Hospital of Lancaster, Lancaster, PA

Functioned as evening shift supervisor overseeing 7 part-time high school students during dinner and kitchen closing operations. Prepped lunch items for 60 trays. Rang purchases on register; handled up to $800 in daily sales. Entered dinner selections for patients on computer. Trained and supervised 6 staff on new computer system. Verified evening cash drawer; made deposits. Recorded temperature readings of all refrigerators and freezers and leftovers quantities. Locked all units at shift end.

Administrative Generalist: Goodwill Industries, Lancaster, PA

Entered weekly payroll data for 50+ trainees on Citrix. Calculated and printed 25 invoices daily; sent these to 10 companies. Completed weekly inventory; filled employee requests in same timeframe. Provided back up for receptionist as needed. Greeted all staff and up to 30 visitors daily. Answered 80+ calls daily on 10-line system; transferred calls as needed.

OFFICE SKILLS

Windows 98/2000/XP, Oracle, Citrix, WordPerfect, Microsoft Word, Excel

OFFICE EQUIPMENT

PC’s, 10-line phone system, copier, fax, electronic cash register

EDUCATION

A.A., Business Administration, Palmer Business Institute, Lancaster, PA

Significant coursework: files management, business letter writing, telephone, keyboarding, accounting practices, marketing, and economics

Diploma, General Curriculum, J. P. McCaskey High School, Lancaster, PA

Certificate, Completion of the Ready to Work Program, Lancaster CareerLink, Lancaster, PA

Certificate, Completion of the Digital Literacy Course, Lancaster CareerLink, Lancaster, PA

Certificate, Completion of the Customer Service Course, Lancaster CareerLink, Lancaster

References Available Upon Request

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