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Customer Service Manager

Location:
San Francisco, CA
Posted:
July 28, 2015

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Resume:

Harpreet Singh

** ** **** * **. Jamaica NY *****

acqy4h@r.postjobfree.com

347-***-****

Objective

To obtain a position to apply my organization skills and work ethic to benefit your company as well as gain professional experience.

Education

The City University of New York (CUNY), York College Jamaica, NY January 2016 Bachelor of Science in Computer Science (BS)

Work Experience

N ew York City Department of Education (DOE), New York, NY September 2014 June 2015 CUNY Technology Support Intern

● Provided assistance in the set up and use of new computer equipment in classrooms and offices

● Troubleshooted hardware and software issues along with DOE Help Center and technology staff

● Assisted in problem solving with various operating systems such as Windows XP, Windows 7 and Mac OS X

● Configured various wired and wireless devices to consistently access the DOE network

● Ensured that all laptops, desktops, printers, and wireless devices were functioning well for students, teachers and faculty members

Android Application Development and Mobility First Research, New York, NY July 2014 December 2014 Project Title: E ngaging Undergraduates in Research That Speaks Their Language, York College Undergraduate Research Assistant

● Learned the Android application programming interface (API) and developed Android applications with a hard working and determined group of 10 people

● Participated in the research of Mobility First, a future internet architecture API which steps away from an IP based network and is used for communicating mobile devices in disconnected areas

● Assisted in creating an Android application for social networking with the use of WIFI Direct Checkers Restaurant Jamaica, NY September 2012 September 2014 Shift Manager

● Developed leadership skills by managing a team of 5 people per shift.

● Organized and maintained the inventory of all products

● Managed the financial accounts and recorded all appropriate sales

● Processed orders correctly and efficiently to provide great customer service and satisfaction

● Keep the store clean as well as organization and success of goals to be achieved daily Knights Inn Hotel Wendover, Utah June September of 2011, 2012 Manager

● Managed a team of 10 people, Hotel Management

● Check in customers at front desk and access reservations online efficiently

● Responsibility of handling financial accounts and resolving customer complaints Skills

● Leadership

Ability to learn new skills at a fast pace.

Teamwork goal setting

● Computer

C, C++, HTML, CSS

Proficient with Microsoft Word, Excel, Powerpoint

Troubleshooting hardware/software problems

Configuring wired/wireless devices to access networks

Backing up and restoring data on computers

● Language

Punjabi, Hindi (Fluent)



Contact this candidate