Carla Delaguila

Houston, TX

acqy20@r.postjobfree.com - 832-***-****

WORK EXPERIENCE

Physician Liaison/Administrative Office Specialist Therapy 2000 - Houston, TX - March 2014 to October 2014 Responsibilities

Conduct and coordinate effective offices visits to support sales goals. Maintain targeted accounts with the required reach, frequency and calls/day. Conduct daily “breakfast and learns” and “lunch and learns” in appropriate offices for a targeted opportunity for face time with physician and staff contacts. Educate new and existing physician contacts on services offered, and enhancements and clinical advances. Establish and maintain relationships with physicians and clinical/office staff in target accounts. Maintain I-9 documentation and initial HR new hire paperwork.

Coordinate resolution of customer service issues between referring offices and CVR centers. Facilitate introductions to build relationships between contacts and Physicians and staff. Organize CEU events and other outside-of-the-office opportunities for interaction with referring physicians. Identify and capitalize on opportunities for professional visibility via speaking, exhibiting and sponsorship opportunities with local professional organizations. Communicate opportunities, market trends and potential issues to appropriate management/staff in a timely manner and on a regular basis. Sales Administrator

Office Gemini LLC, Software Development Company - Houston, TX - October 2007 to June 2013 Assistant Account Manager

Advanced Medical Systems - Houston, TX - September 2003 to August 2004 Receptionist/Office Manager

West Houston Chiropractic Center - Houston, TX - February 2000 to August 2003 ADDITIONAL INFORMATION

13 years of proven secretarial experience across multiple industries. At all levels of employment I have been consistently recognized for my ability to affectively multi-task in fast paced environments and also for my ability to adhere to strict deadlines. Best noted for having superior phone skills, customer service attitude and ability to consistently deal with difficult personalities on a daily bases. Work Related Skills

Sales Administrator/Marketing & Communications/Account Executive

• Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.

• Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.

• Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.

• Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections.

• Develop pricing strategies, balancing firm objectives and customer satisfaction.

• Compile lists describing product or service offerings.

• Initiate market research studies or analyze their findings.

• Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.

• Coordinate or participate in promotional activities or trade shows, working with developers, advertisers, or production managers, to market products or services.

• Consult with buying personnel to gain advice regarding the types of products or services expected to be in demand.

Assistant Account Manager

• Responsible for entering patient medical billing and coding information into database using Medisoft

• Maintained new referral tracking system that improved patient care

• Played a key role in increasing retention as well as satisfaction rates

• Maintained client relationship through managed functions for diverse clientele Receptionist/Office Manager

• Directed production, sales, inventory and cost control for clinic

• Provided technical training to staff during migration from DOS based program to the database driven Medisoft application

• Provided physical therapy for patients conditions

• Increased productivity through superior patient interaction, greeting and scheduling to allow staff to evaluate more patients

• Documented patient data of medical billing and coding diagnosis for proper insurance submission

• Generated and managed purchases with vendors for medical equipment and clinic supplies maintain tracking records and accounts payable

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