Mrs. Petra J. Frazier
Spring Hill, FL
acqy1z@r.postjobfree.com
Skill set over view
-Ability to develop constructive and cooperative working relationships with others, and maintaining them over time.
-Able to handle complaints, settling disputes, and resolve conflicts. Able to analyze information and evaluate results to choose the best solution and solve problems.
-Encourage and build mutual trust, respect, and cooperation among team members. Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
-Demonstrated Leadership Skills and track record of continuous improvement in all manufacturing core competencies including safety, quality, productivity, reliability and facility planning.
-Experience in business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
-Demonstrated knowledge of progressive management and manufacturing tools (LEAN, Six Sigma, High Performance Teamwork, and Quality Systems).
-Knowledge of raw material handling, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of products and services.
-Strong communication, training, report writing and computer skills.
-Experience managing in both a union and non-union environment.
Professional Experience:
Garlock Printing & Converting 11/2012 -06/2014
Quality, Customer Service Manager
-Management of a team of 22 direct reports. This includes a supervisor, Quality Control Department and master scheduler.
-Participated in and continued to facilitated various Kaizens (purchasing, estimating, new order entry system etc..) promoting continuous improvement strategies.
-Designed “home grown” system to increase efficiencies with the order entry process and promote organizational and culture change throughout the company.
-Continued to facilitate training session for the department including customer service 101, graphics, plate, press, converting to ensure all members of the department understand the information they are entering and the impact it has on production.
-Developed and continue to monitor departmental budget plans as well as launched sales forecast tools for the sales force enabling “high” level visibility of staffing/capacity needs throughout the company (production and office). This has enabled reduction of staffing with increased output.
-Aligned workload and wage base amongst the department based on metrics and SMART objectives within one year.
-Revamped the employee review process and departmental objectives to align the team based on explosive growth the company is experiencing.
-Continually conducted training at sales meetings and act as a supplementary resource for the sales manager.
-Participated in the organizational structure and development of Garlock’s new Reno NV facility encompassing budgetary responsibility, staffing etc…
-Organized and facilitated all production meetings. Ensuring the “lines” of communication between all departments.
Belle-Pak Packaging Inc., 07/2010 – 11/2012
Quality, Health and Safety, Customer Service Manager
-Responsible for a team of 10 quality representative on the day, afternoon and midnight shifts.
-Product testing using various equipment (tensile, burst, moisture, seal strength etc…)
-Incoming material, WIP and outgoing finished product inspections of various forms (testing / manual observation)
-Review of production efficiencies and development of continuous improvement strategies.
-Development of product standards and tolerances including the development and updating of the companies Quality Manual.
-Interim Press Room Manager for a duration of 8 months supervising a 24/7 crew of 30 press persons operating wide web flexo presses up to 54” and 10 colours. This included trouble shooting press quality issues, maintenance investigation and requests, anilox selection and preventative maintenance/replacement, artwork and plate approvals/receiving, staffing schedules etc…
-Development and enforcement of all department policies (packing list, security, courier, retail, press room, ink room and mounting) procedures and job descriptions as well as progressive discipline procedure.
-Issuing of formal reports of non-conformance to customers (internal/external) regarding quality issues.
-Development and execution of all employee training (skill updating, WHMIS, Safety etc)
-Conducting investigations, issuing reports and coaching management on the Employment Standards act and the Occupational Health and Safety Act
-Writing and updating of Health and Safety and Quality Manuals as well as New Employee Handbook
-Customer service representative and sales support for clients totaling annual revenue of 10 million +.
-Review of company wide sales and establishment of min/max inventory levels.
-Review of Customer contracts, price increases and SOW initiatives
-Management of all artwork and new item projects within my customer base.
-Sales Forecasting, P&L reports for upper management
-Marketing assistance in the form of designing sell sheets, price tables and management of customer pricing files/lists
Alpha Polybag Corporation, 07/2009 – 07/2010
Customer Solutions (Distribution)
-Review and manage 256 Distribution house accounts for all Ontario Distribution accounts with sales revenue of $3.5 mil.
-Client visits to review and analyze needs, market trends and service levels within the province of Ontario.
-In-depth analyses of customer spend and product mix suggesting additional products and services to increase SOW
-Estimating as required and vendor selection via this process.
-Evaluation and completion of all RFQ’s.
-Attending foodservice industry trade shows as a representative of Alpha Polybag Corporation within North America.
Grand & Toy (a division of Office Max) 08/2007 – 07/2009
Procurement, Quality, Customer Service and Production Manager
-Senior team member of the Business Imaging group offering procurement strategies, vendor rationalization and management, customer project consulting, training and operational support to other members (500+) nationally including sales specialists.
-Inside sales to large business customers (over 500K) and medium business customers (100-500K) as well as customer off-site training and support regarding printing procurement and project execution in a B2B platform. Annual revenue of Business Imaging department was approximately 8 million dollars.
-Development of procurement and operational process’ such as RFQ review, analysis and submission documents, P3 project management software (for the printing industry) set-up, implementation and training, Web to print solution management (template set up, variable data management, customer support)
-Implementation, training and customer support for a B2C e-commerce catalogue program tailored specifically to KPMG. This entailed transitioning all items from a prior vendor to a custom developed catalogue with Grand & Toy. All existing stock needed to be moved to our vendor (chosen through and RFP process and executed in 35 days), images transferred to a custom database and e-commerce storefront and all existing as well as new items sourced, estimated and procured “blind” to KPMG and its associates. Project value was 4+ million annually.
-Developed a Vendor Management program through procurement strategies (print and promotional programs) reducing the overall vendor base from over 200 to 5 strategic partners through a national print RFP process.
-ASI affiliation and team member training/support through ESP on-line for Promotional items such as apparel, golf prizes and branded items.
-Initial promotional program set-up, implementation and training for our national team members, sales associates and sales persons. Development of strategic vendor partnerships to support the program.
-Estimation of all National print and promotional products RFP’s whilst working closely with the Bids and Contracts department. Upon successful award, handled all procurement and project management regarding this business.
Corporate, McNairn Packaging, 03/2004 – 08/2007
Graphics Procurement, Quality Manager and Estimator- Analyst
-Artwork and Plate vendor procurement and relations, which include RFQ’s, price structure discounts, p.o. issuances, invoice discrepancy resolution and measuring performance including Project Co-ordination of all artwork and plates for “first run” items.
-Successfully completed a full graphic supplier transition from one vendor to another encompassing 700 different sku’s and a savings of $300K
-Successfully completed reducing the number of ink formulations and therefore cost from aprox. 1200 formulations to 500 formulations with a projected savings of over $200K in 2007. $50K attributed directly to Tim Horton’s rationalization their largest customer.
-Analytical studies of business as requested by the business units for profitability and strategic product mix as well as Job Costing of all “first run” items.
-Integration of an on-line web browser based artwork approval system with Sales and Marketing, Operations and artwork and plates supplier.
-Review and continuous improvement initiatives of plate life, ink consumption, order trends and dollar expenditures in all areas associated with plates and artwork.
-Execution and management of the “Factory Clearance” process, which ensures only “clean” orders, reach the production floor. This occurs at two stages – prior to estimation and once an order is placed.
-Estimation of all “custom” items not covered by price lists for two business units residing in the United States and Canada. Production, once item “won” ran all orders to my Estimation specifications to ensure the upmost profitability. Maintenance of company price lists for both business units
Labelcraft Products Ltd., 03/2003 – 03/2004 (1 year contract)
Procurement and Estimating Manger
-Issuance of all Purchase orders for the company, which encompassed office supplies, logistical services, capital expenditures, raw materials and any outside contracted services that may have been necessary.
-Direct vendor relations regarding rationalization, contract negotiations, price discounts, invoice discrepancies and project completion reviews.
-Budget planning and financial reporting such as Profit and loss Statements to the President.
-Direct supervision of approximately 25 employees from Accounts Payable to Shipping and Logistics.
-Review and approve all invoices for accuracy and payment arrangements before they were submitted to Accounts Payable.
-Work with the controller to establish accurate GL accounts and continuously update accounting system.
-Estimation of quotation requests and review of product pricing and construction for annual catalogue’s to ensure the best profit margins based on production, vendor mix and material consumption.
-Implementation of inventory and purchasing procedures as the company did not have a purchasing department or inventory procedures prior to my employment.
-Instrumental in organizing the construction of the company’s new premises and relocation December 2002 and the purchase of a competing company, which merged with Labelcraft.
Graphic Alternatives, 07/1997 – 02/2003
Procurement and Project Manager,
-Executing all estimation of paper, graphic, bindery, print, fulfillment and transportation vendors for all projects assigned.
-Procurement of all services as above.
-Press, bindery and fulfillment approvals.
-Handled all estimation, procurement and production for Scotiabank (pamphlets, posters, inter-branch communications etc…), Burger King North America (tray liners, back lit signs, large formant billboards etc…), Brava and Guinness Beer (posters, coasters, large format billboards etc…)
Education:
07/1995 Printing Technology Diploma (3 year Bachelor’s degree), George Brown College
-Graduated with honors and an H & S Reliance / Jim Davidson Scholarship Nomination
-Courses included hands on training in pre-press, conventional cameras, two-colour offset lithography, two-colour flexography printing and bindery operations.
-Graphic software programs included Quark X-press, Corel Draw, Adobe Photoshop and Illustrator in both IBM and Mac platforms
2004 – 2006 Business Studies, Durham College
Courses completed:
-Economics - Operations Management - Accounting - Marketing
-Business Law - Human Resources - Project Management - Business Communications
-Entrepreneurship - Supply Chain Management - Business Report Writing
References and Recommendations
Quality Manager & Health and Safety Manager, Belle-Pak Packaging
David Luffman
Technical Manager at Coveris UK Food & Consumer
Throughout the project Petra and I worked on, I consistently found her to be in control of the situation and applying all best practice Quality Assurance methods to ensure the best project outcome. She was always prepared to stand up and be counted and not agree with the common view of her peers if she felt she was right. Petra is conscientious, hardworking, and prepared to take the lead.
October 19, 2012, David was with another company when working with Petra at Belle-Pak Packaging
Dennis Czosnek, CMA MBA
President at Tielman North America Ltd.
Petra in her role at Belle-Pak and when she worked for me at McNairn Packaging, always impressed me with her dedication and resourcefulness. If the organization had an unfulfilled need, Petra was always the first one to volunteer for the assignment. She focused on adding greater value to the environment as well as to the stakeholders whether they be customers, supplier’s co-workers or other groups. She was extremely talented in applying technology, one example was an on-line approval system that significantly cut down cycle time and cost while being very well received by even our largest clients
October 18, 2012, Dennis worked with Petra at Belle-Pak Packaging
Ministry of Labour Reference
Michael Corrigan, MOL
Michael. D. Corrigan
July 31, 2012
To whom it may concern;
This note is to state that I have known Petra Stuebing for approximately one year.
In her capacity as the Health & Safety Manager at Belle Pak, Petra has exhibited outstanding knowledge of the health and safety legislation and has taken charge of ensuring that her employer meets those same requirements.
She has used various tools such as action planning formats, communications forums and appropriate levels of employee involvement to develop awareness for health and safety and to move forward with activities required to ensure compliance.
She has gone to extraordinary lengths to see that supervisors provide training and supervision for their requisite crews so as to enable a practical application of the legislation at the front line.
Her personality is such that she is easy to talk to and work with, she is polite, co-operative and willing to learn new approaches to solve the issues.
In my opinion she would make a creative, positive and forward thinking employee for any employer.
Michael Corrigan #2764
Provincial Offences Officer