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Customer Service Manager

Location:
India
Posted:
July 28, 2015

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Resume:

RESUME

Name: Praveen Kumar Palavalasa

Contact Number: 957-***-**** / 833*******

Email ID: acqy1s@r.postjobfree.com

www.linkedin.com/in/praveenkumarpalavalasa

Career Objective:

Seeking a position to utilize my skills and abilities that offers professional growth while being resourceful, innovative and flexible.

Summary:

IT/Technical Recruiter with 4 years of experience and well knowledgeable in all phases of recruiting (marketing, screening, interviewing, negotiating, & closing).

Good interpersonal and technical skills to interact with Clients, Vendors, managers and technical personnel at all levels.

Ability to work independently and multi task in a fast paced environment.

Hands on experience in Accounts handling and H1 Transfers.

Strong administrative skills, Business Development Skills and strong Internet sourcing skills.

Proficient with MS Office packages like MS Word, MS Power point, MS Excel and other.

Self-motivated, quick learner and a team player with excellent communication and analytical skills.

Dedicated and self-motivated achiever committed to success and adept at juggling multiple tasks in a high-pressured environment.

Excellent communication and leadership skills.

Professional Experience:

Talent Acquisition Group (TAG) January 2015 – Present

Vision3 Solutions Inc, Vishakhapatnam

Incorporated in 2007, Vision3 Solutions has been providing Software Consulting Services for the Cable and IP Video Market. We do Professional Services and Staff Augmentation. Our Core Technology Team has over 10+ Years Software Experience in Cable & Satellite TV.

KLNtek, Visakhapatnam. Dec2013-Jan2015

Talent Acquisition Lead

Responsibilities:

Proactively and reactively, identify candidates/ consultants via various lead generation methods and techniques and ensure steady supply of technical resources.

Conduct screening interviews; determine qualifications, check references, and present candidates to the Clients.

Working on H1 Transfers team as well as to increase the bench consultants.

Working with Account Manager and handle those accounts successes fully.

Performing end to end recruitment solutions.

Sourcing and screening profiles according to the job specifications from the job portals (Dice, Monster, Techfetch), social networking sites, and internal database and through referrals.

Hands on knowledge on Tax terms (W2/1099/C2C).

Hands on experience in contract, contract-to-hire and permanent placements for all IT positions of various levels.

Salary Negotiations.

Short listing the profiles with the maximum accuracy and filling the requirements.

Scheduling the interview for the short listed candidates.

Updating and maintaining the records in the internal database on an ongoing basis.

Follow up of offered candidate till the date of joining.

Follow up with the client for releasing the offer after clearance of HR round.

Conducting reference checks (If required) and submitting the essential documents to the client as per the request.

Taking feedback from the client and maintain the qualitative process to ensure the best of the candidates are placed.

Good Training and development skills.

XpertTechInc. Visakhapatnam. Sep2011 to Nov 2013

Talent Acquisition Consultant

For the past decade XpertTechInc... Has been helping companies build great workforces by cultivating the right talent from all over the world. Cutting-edge staffing and recruiting capabilities combine client insight, technological savvy and a commitment to creativity.

Responsibilities:

Performed the overall recruitment and sourcing function for IT & Administrative Professionals including, interviewing candidates, technically qualifying candidates, checking references, negotiating contracts, negotiating hourly rates and/or fulltime salaries.

Understand the process pertaining to Recruitment and Selection such asSourcing, Screening, Selection, Offer and Pre-joining.

Talent search through Database, Job Portal (Dice, Monster, Corp-Corp, and other Free sites), and internal references based on the requirements of the Client.

Preliminary screening and short listing the right qualitative profile andscheduling them for an interview.

Forwarding the right and interested candidates resume to the clients against theRequirement followed by interview co-ordinations and scheduling.

Handled all the co-ordination with the candidates and the Client during pre andpost interviews till the candidate is placed on board.

Maintaining interview trackers, Skills database and updating the resumedatabases.

Interacting between candidates and clients to ensure completion of all formalities to achieve Client and Candidate satisfaction.

Ensuring that the required documents of the hired candidate are in place and reach the client as required.

Solid IT and Non-IT recruiting experience for Permanent, Contract-to-hire andContract positions for various companies in India and U.S Market

Ability to plan, initiate and develop successful recruiting techniques in a highly

Competitive market

Excellent candidate management, negotiation and customer service techniques.

Highly motivated team player with excellent communication.

Have good knowledge about the Tax Forms (W2/Crop-Crop/1099).

Specialties:

Specialized in sourcing candidates with excellent understanding of technical skills along with Internet/passive search which includes LinkedIn, Google search, head hunting, using blogs/forums/groups etc and pre-screening & validation of candidate before submittal. Expertise in Boolean searches.

Try all means to achieve whatever task is assigned. Have an extremely positive and confident outlook in everything I do. I work till I get the best one.

HDFCBank May2011-aug 2011

Sales executive /Associate

Responsibilities:

Responsible for developing a strong relationship between the company and the customer.

Should have a good system to maintain all client details for further references.

Able to recognize the potentials of a customer and accordingly chart out a deal to benefit both the customer and the organization equally.

Have in depth knowledge of the product to be able to explain the pros and cons of the product to a customer and demonstrate the various functionalities of the product.

Able to negotiate the terms of the sale and close the sale effectively with possibilities of the client coming back to the company.

Able to analyze the market and develop an effective plan to maximize profit for the organization.

Able to promote product developments and enhancements or newer upgraded products

To the customers.

Education:

MBA (Human Resource and Marketing) - 2011

Academic Project:

Recruitment and Selection Process at vensoft solution Ltd - Two months Duration

Workshops:

Internship –Subject of Customer Satisfaction in BSNL (BHARATH SANCHAR NIGAM LIMITED).

Participated in a business meets in the topics of the Market Makers and Young Manager at Andhra Loyola College and Gudlavalleru Engineering college in Academic year.

Declaration:

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Date: P. Praveen Kumar

Place:



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