JUSTINA BRITTON, CBCS

***** ********** *******

832-***-****

Houston, TX 77099

acqy16@r.postjobfree.com

CAREER OBJECTIVE:

Highly capable, resourceful, and detail-oriented professionally trained in medical administrative support with academic qualifications, Certified Billing and Coding Specialist (CBCS), who has had extensive course work in medical billing and coding procedures seeking a position with a business facility that will utilize both my skills and abilities.

EXTERNSHIP EXPERIENCE:

Patient Account Services Houston, TX Oct. 2014 – Nov. 2014

Insurance Follow-up Representative

Responsible for all Insurance follow-up on assigned accounts. Research billing information to insure proper account resolution. Call insurance to verify claim status and patient responsibility. Apply contractual adjustment. Identify claims denied for appeals that require medical records to be attached for timely filing. Document account notes. Adhere to HIPPA standards when contacting patient and/or insurance company.

EXPERIENCE AND SKILL SET:

Possess superior organizational and interpersonal skills.

Medical Billing and Coding Microsoft Word Implementation of New Policy and Procedures

Mechanics of Insurance Microsoft Excel Training and Development (new employees)

Complex Problem Solving Microsoft Publisher HR Issues (benefits, Leave Requests)

Implementation of Critical Thinking Office Management Kronos Time Capture

Employee Payroll PeopleSoft Applications HRMS package (create positions)

EDUCATION:

Fortis College Houston, TX Nov. 2013-Nov 2014

Medical Billing and Coding

EMPLOYMENT HISTORY:

Patient Account Services, LLC Houston, TX December 2014 – Current

Handle Inbound and Outbound calls. Direct caller to appropriate departments or staff when necessary. Document accounts in a brief and concise manner, indicating resolution to the problem. Identify contractual and/or administrative adjustment, review insurance EOB's, all using Epic. Process payment and set up payment arrangement.

Certified Recovery Systems, Inc Houston, TX 2010 - 2013

Duties include but not limited to: Answer calls. Monitor faxes. Move new accounts to the server for data entry and adding them to designated system for collection(CUBS). Scan documents for various accounts. Call clients to get information on individual accounts as needed. Handle incoming customers making payments on accounts or paying off balances. Explain policy for office operations to customers. Retrieve voice messages daily. Log new data into files daily. Run other reports on a daily basis. Client oriented tasks performed with courtesy.

Industrial Security Services Corporation Houston, TX 2007 - 2010

Security Officer-Valero Refinery

Monitor employees reporting for work. Enforce parking guidelines. Scan employees belongings making sure all items are permissible. Inspect employees for unwanted facial hair according to policy.

University of Texas Medical Branch Galveston, TX 1991 - 2005

Sr. Administrative Secretary

Collaborate with the Director and Education Coordinator on daily activities and maintain their calendars. Post and advertise new Departmental positions as they became available. Process payroll for over 75 employees (keep up with Vacation and sick time accruals, process raises, enter new education information). Order patient supplies for ventilators and breathing apparatus. Order office supplies. Liaison with other department as well as vendors. Reserve meeting venue and order supplies. Prepare minutes, and agendas as well as assure all equipment needed for the presentation is in good working condition. Prepare travel arrangements and reimbursement’s once the travel is complete. Participate in various committees within the hospital. Serve as direct assistant to the Administrative Associate, Assistant Director, Education Coordinator, and Logistic Manager.

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