JOCELYN KAY FARIS

**** ***** **** *****, ***. ***

Glen Ellyn, IL 60137

Home: 317-***-****

acqy0t@r.postjobfree.com

QUALIFICATION SUMMARY

Writer with over 25 years of experience including 7 years as an FDA computer validation writer and validation analyst (21CFR Part 11 specialist) for the pharmaceutical and medical device industry and an additional 15 years of experience as a combination writer/engineer for the telecommunications industry. Writer of senior leadership speeches, broadband business unit communications, video scripts, press releases, executive correspondence, and executive biographies. Experienced technical writer and editor of telecommunications, computer systems, digital systems, quality, sales and marketing documents, and business system documents and procedures. Training Officer. Author. Quality Engineer. Telecommunications Engineer. Military Officer. Accountant. Webmaster. Editor.

SPECIALTIES

Corporate Customers: Allstate, AbbVie, Abbott Labs, Eli Lilly, Siemens Medical Solutions, Quest Diagnostics, Amgen, Veteran’s Administration, AT&T, Motorola, Raytheon, Honeywell Analytics, State of Iowa, Raytheon, ISACA.

Major Areas of Expertise: SDLC, Validation Documentation, 21 CFR Part 11, Telephone Switches, Telecommunications Infrastructure, Computer Infrastructure, Telephony, Pharmaceuticals, Computer Software Validation Analyst, CSV, Validation Engineer, Training, Knowledge Management Databases, Knowledgebase Server, ITSM (IS Service Management), Biotech, Biopharmaceutical, Diagnostics, Document, Life Sciences, ITIL, Documentation, Instructional Designer.

WORK EXPERIENCE

SENIOR TECHNICAL WRITER

Allstate (Contractor through Creospan) (Insurance)

November 2014 – January 2015

Northbrook, IL

WRITING

-- Wrote IT Governance documents such as policy manuals, process documents, and procedure manual documents (SOPs). Information gleaned from reading and analyzing previous documents and interviewing SMEs.

-- Edited IT Governance documents written by co-workers.

SOFTWARE SKILLS

-- Primary Computer Software Skills Used: Word 2010, Windows 7, PowerPoint, Access, Excel, SharePoint

SENIOR TECHNICAL WRITER

AbbVie (Contractor through Galmont) (BioPharmaceutical)

Mar 2014 – Sept 2014

Waukegan, IL

WRITING

-- Wrote IT Governance documents such as policy manuals, process documents, and procedure manual documents (SOPs). Information gleaned from reading and analyzing previous documents, interviewing SMEs, and brainstorming sessions.

-- Wrote scorecard handbook and guidebooks.

-- Formulated supplier quality questionnaires

-- Edited documents written by co-workers.

SPECIFICATIONS EDITOR

-- In charge of change control requirements for the documents produced by multiple departments. Worked this job for 3 months helping other writers input their documents into the system successfully.

SOFTWARE SKILLS

-- Primary Computer Software Skills Used: Word 2010, Windows 7, PowerPoint, Access, Excel, SharePoint.

-EDMS: QDMS

MARKETING WRITER & INSTRUCTIONAL DESIGNER

AT&T (Contractor through MoJo Technical Services) (Telecommunications)

Nov 2013 – Jan 2014 (3 months)

Glen Ellyn, IL

WRITING and EDITING

-- Development of web pages for businesses

-- Development of marketing materials such as press releases, advertisements, etc.

-- Edited documents written by co-workers.

-- Developed courses on telecommunications subjects.

SOFTWARE SKILLS

-- Primary Computer Software Skills Used: Word 2007, Windows 7, PowerPoint, HTML, Office 365, SharePoint

SENIOR TECHNICAL WRITER

ISACA (Contractor through The Populus Group) (IT Industry)

Nov 2012 – Jan 2013

Rolling Meadows, IL

TECHNICAL WRITING and EDITING

-- Wrote IT Governance documents such as policy manuals, process documents, and procedure manual documents (SOPs). Information gleaned from reading and analyzing previous documents, interviewing SMEs, and brainstorming sessions.

SENIOR TECHNICAL WRITER

Siemens Medical Solutions (Contractor through the Crossfire Group) (Medical Devices)

Nov 2011 – Oct 2012

Hoffman Estates, IL

TECHNICAL WRITING and EDITING

-Automated the requirement management process for molecular imaging equipment using CaliberRm, a requirements management tool. Led the initiative to migrate requirements from Word documents on the Legacy platform to automated CaliberRM documents.

- Wrote requirements documents for new CT scanner features.

- Edited documents written by co-workers.

- EDMS: SharePoint

SENIOR TECHNICAL WRITER & INSTRUCTIONAL DESIGNER

Wal-Mart (Contractor through Xyant Technology) (Retail)

Jul 2011 – Nov 2011

Bentonville, AR

TECHNICAL WRITING and EDITING

-Wrote System Design Documents (SSD) for virtualization infrastructure technologies, dynamic client computing strategies, and service oriented architecture. Subjects included dynamic operating system virtualization including presentation virtualization, application virtualization, OS (operating system) virtualization, disk virtualization, storage virtualization, Diskless PC Disk virtualization (Diskless PC), Cloud computing, Big Data, as well as machine virtualization management tools.

- Worked with the ITIL Service Lifecycle from the identification of customer requirements to the design and implementation of the requirements into operation. Results were monitored and improvements planned.

-- Developed courses on IT subjects.

-- Edited documents written by co-workers.

SOFTWARE SKILLS

-- Primary Computer Software Skills Used: Word 2007, Windows 7, PowerPoint, HTML, Oracle

SENIOR TECHNICAL WRITER and VALIDATION ANALYST (CSV)

Abbott Labs (Contractor through Sogeti) (Medical Devices)

Mar 2010 – Jul 2011

Waukegan, IL

TECHNICAL WRITING and EDITING

Wrote Software Design Documents, User Requirement Specifications, Functional Requirement Specifications, Test Scripts, Use Cases, Trace Matrices and other 21 CFR Part 11 documents for the software document life cycle (SDLC).

COMPUTER SOFTWARE VALIDATION (CSV)

-- Wrote and performed software validation tests. Tested documents to determine their accuracy and completeness by performing user acceptance tests (UAT).

-- Edited documents written by co-workers.

SOFTWARE SKILLS

-- Primary Computer Software Skills Used: Microsoft Office, Oracle

-EDMS: Documentum

SENIOR TECHNICAL WRITER

Quest Diagnostics (Contractor) (Diagnostics)

Oct 2009 – Jan 2010

San Clemente, CA

TECHNICAL WRITING and EDITING

-- Wrote Software Design Documents, User Requirement Specifications, Functional Requirement Specifications, Test Scripts, Use Cases, Trace Matrices and other 21 CFR Part 11 documents for the software document life cycle (SDLC).

SOFTWARE SKILLS

-- Primary Computer Software Skills Used: Microsoft Office, Oracle

SENIOR TECHNICAL WRITER

Amgen (Contractor) (Biotech, Biopharmaceutical)

Jan 2009 -- Apr 2009

Thousand Oaks, CA

TECHNICAL WRITING and EDITING

Wrote IT security documentation.

SENIOR TECHNICAL WRITER

Column Technologies (Contractor) (IT Industry)

May 2008 – Aug 2008

Downers Grove, IL

TECHNICAL WRITING AND EDITING

-- Reviewed engineering documents and notes previously collected to write technical information entries about Remedy and then entered these writings in a new knowledgebase management system for HelpDesk engineers to reference in their work.

-- Wrote knowledge articles for service desk (ITSM).

-- Edited documents written by co-workers.

SENIOR TECHNICAL WRITER

Veteran’s Administration (Contractor) (Clinical) (Government Agency)

Oct 2007 – Nov 2007

Hines, IL

TECHNICAL WRITING and EDITING

-- Wrote and documents for a 21 CFR Part 11 (electronic records, electronic signatures) blood bank.

-- Edited documents written by co-workers.

SENIOR TECHNICAL WRITER

Honeywell Analytics (Contractor) (Smoke Alarms)

Jul 2007 – Oct 2007

Lincolnshire, IL

TECHNICAL WRITING and EDITING

- Gathered software requirements from customers in order to complete design requirement documents.

- Wrote procedures.

- Wrote technical specifications for gas detection sensor computers.

SENIOR TECHNICAL WRITER, QUALITY ENGINEER, ELECTRICAL ENGINEER, and INSTRUCTIONAL DESIGNER

Raytheon (Permanent) (Defense Industry)

Jan 2005 – Feb 2007

Indianapolis, IN

TECHNICAL WRITING and EDITING

- Wrote and edited responses to Requests for Proposals (RFP) and Requests for Information (RFI) from customers.

- Wrote product specification sheets and other marketing tools.

- Edited user handbooks.

- Wrote quality process documents.

- Wrote training manuals.

- Wrote software user manuals.

- Wrote knowledge articles for service desk (ITSM).

- Edited documents written by co-workers.

TRAINING

- Identified training and development needs within the organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments.

- Designed and developed training and development programs based on both the organization's and the individual's needs (instructional designer).

- Devised individual learning plans.

- Produced training materials for in-house courses.

- Managed the delivery of training and development programs.

- Evaluated training and development programs.

QUALITY ENGINEER

- Collected CMMI evidence for software and systems quality audits. Raytheon Indianapolis was appraised at CMMI Systems Engineering Level 3 and Software Engineering Level 5 during these audits.

SENIOR TECHNICAL WRITER and VALIDATION ANALYST (CSV)

Abbott Labs (Contractor) (Pharmaceuticals)

Feb 2003 – Dec 2004

Abbott Park, IL

TECHNICAL WRITING and EDITING

- Wrote User Requirement Specification Documents, System Specification Documents, System Design Documents, User Training Manuals, Test Procedures, Standard Operating Procedures (SOPs), Operation Qualification (OQ) and Performance Qualification (PQ) Protocol Documents for the MES Fast Track project (a high-tech computerized inventory system for pharmaceutical manufacturing).

- Edited documents written by co-workers.

COMPUTER SOFTWARE VALIDATION ANALYST (CSV)

- Performed software validation tests.

SOFTWARE SKILLS

-- Primary Computer Software Skills Used: Microsoft Office, Oracle, POMS, Documentum

SENIOR TECHNICAL WRITER & INSTRUCTIONAL DESIGNER

Eli Lilly (Contractor) (Pharmaceuticals)

Oct 2002 – Dec 2002

Indianapolis, IN

TECHNICAL WRITING and EDITING

- Served as a writer, editor, librarian, and validation analyst for a $1.5 million global FDA-validation (FDA 21 CFR Part 11 Regulated (Electronic Records and Electronic Signatures)) global project that included change, service, and assistance with the computerized submittal process. This included the design, development, and deployment of the documentation and records management system for more than 5000 associate users in 19 countries to ensure company-wide compliance with FDA regulations.

- FDA-validated documents completed on this computer system project of GMP documentation included: Project Charter, Validation Plan, Documentum SOP, Library SOP, Record and Retention SOP, Change Control Plan, Requirements Definition, Systems and Software Design Document, Software Applications Coding Standards Documents, Code Review Documents, Migration Plan (Data Conversion) Document, Test Strategy Document, Test Plan Document, Test Case Documents, ClearQuest SOP, ClearCase SOP, Test Script Documents, Test Summary Reports, IQ and OQ Protocol SOPs, Security Plan, Security SOPs, Operational Support SOPs, Business Continuity Plan, Training Plans, Periodic Review Procedure, Validation Report, System Acceptance Document, and System Retirement Plan.

- Controlled completed documents in Documentum.

-- Developed courses on IT subjects.

- Edited documents written by co-workers.

- EDMS: Documentum.

QUALITY ENGINEER, COMMUNICATIONS SPECIALIST, and WEBMASTER

Motorola (Permanent) (Telecommunications)

Oct 1999 – Oct 2001

Arlington Heights, IL

QUALITY ENGINEER

- Motorola GTSS (Global Telecomm Solutions Sector) TL 9000 Metrics Process Coordinator responsible for the submission of TL 9000 metrics to the QuEST Forum. Planned implemented, directed, and maintained the Motorola metrics collection and submission program – a critical requirement for compliance and continued certification required by customers and contract due diligence.

- Delivered speeches on Quality Initiatives.

TECHNICAL WRITING and EDITING

- Authored sector quality manuals and process documents required for ISO 9000 and TL 9000 certification.

- Provided editorial and writing assistance for GTSS senior leadership (vice presidential-level) including speech writing, broadband business unit communications, video scripts, press releases, executive correspondence, and executive biographies.

- Served as the Webmaster.

- Edited documents written by co-workers.

TELECOMMUNICATIONS ENGINEER, TECHNICAL WRITER, and CONFIGURATION MANAGEMENT ANALYST

Motorola (Permanent) (Telecommunications)

May 1998 – Oct 1999

Arlington Heights, IL

TELECOMMUNICATIONS ENGINEER

TECHNCIAL WRITING of HIGHLY TECHNICAL ENGINEERING CONFIGURATION MANAGEMENT DOCUMENTS

- Totally researched and authored over a dozen EMX 2500 and 5000 System Configuration Documents for load releases. Reduced document inaccuracies by 99% by fully researching and documenting EMX load requirements using the engineering design documents; engineering ability proved essential in interpreting design documents and providing accurate information. Received customer praise due to the improved document content. The resulting system configuration documents utilized by over 300 program managers, product managers, business managers, technical writers, lab support, planners, testers, and developers in their sales and customer support work. This document was also provided to all customers for their use in configuring their switch hardware for new releases.

-Wrote knowledge articles for service desk (ITSM).

EMX SYSTEMS ENGINEER and TECHNICAL WRITER

Motorola (Permanent) (Telecommunications)

Feb 1996 – May 1998

Arlington Heights, Illinois

TELECOMMUNICATIONS ENGINEERING

- Installed EMX 2500 wireless switching equipment (large, mainframe UNIX computers dedicated to telephone call switching) and related computer control systems.

- Provided customer switch upgrade software load support (installations, optimizations, commissionings) for Motorola EMX 2500 and 5000 wireless switches either at the customer site or by working with the customer remotely loading and monitoring with a PC over a telephone line.

- Diagnosed EMX 2500 and 5000 switching problems and provided appropriate troubleshooting solutions.

TECHNICAL WRITING

- Wrote the EMX 2500 and 5000 load support operational manual for customer use in operating automated EMX software load scripts from CD-ROMs.

- Wrote customer instruction sheets identifying pre-load activities for timely and successful software release upgrade at customer sites.

-Wrote knowledge articles for service desk (ITSM).

-Wrote runbooks.

iDEN FIELD ENGINEER and TECHNICAL WRITER

Motorola (Permanent) (Telecommunications)

Jan 1995 – Feb 1996

Schaumburg, Illinois

TELECOMMUNICATIONS FIELD ENGINEERING

- Installed and debugged multiple software releases and upgrades on Tandem and Sun Systems (UNIX).

TECHNICAL WRITING

- Wrote business effectiveness reports on iDEN installations that included key load activities information, problems encountered, lessons learned, and recommendations for future iDEN installation projects.

- Wrote procedures for both internal and customer use for performing technical procedures at field sites.

QUALITY ENGINEER, 5ESS SWITCH HARDWARE ENGINEER, TECHNICAL WRITER

AT&T Bell Labs (Permanent) (Telecommunications)

Jul 1987 – Jan 1995

Naperville, Illinois

QUALITY ENGINEERING

- Developed strategies, goals, and plans to maintain ISO 9000 certification. Applied methodologies (i.e., statistics, root cause analysis) to improve products.

- Delivered speeches on Quality Initiatives.

TECHNICAL WRITING and EDITING

- Wrote ISO 9000 documentation, process documents, procedure manuals, memos, and quality reports.

- Wrote administrative reports, equipment installation procedures, and test procedure documentation.

TELECOMMUNICATIONS and COMPUTER ENGINEERING

- Installed, maintained, and repaired AT&T 5ESS wireline switching equipment (large, mainframe UNIX computers dedicated to telephone switching) and auxiliary laboratory test equipment such as LANs including VoIP.

- Tested UNIX software releases for AT&T.

ACCOUNTANT

Iowa Department of Revenue (Permanent) (Government)

Apr 1974 – Jun 1984

Des Moines, IA

ACCOUNTING

- Audited Iowa State Income Tax returns.

- Audited Iowa State Inheritance and Fiduciary Tax returns.

WRITING

- Wrote tax preparation booklets to be distributed with the Iowa tax forms.

MILITARY EXPERIENCE

FIRST and SECOND LIEUTENANT

Iowa Army National Guard (Part time) (Military)

Jan 1981 – Apr 1984

Camp Dodge, IA

Quartermaster

- Graves Registration Officer, Food Supply Distribution Officer, Dining Facilities Officer

Training Officer

- Provided staff the understanding, practical skills and motivation to carry out particular work-related tasks.

- Identified training and development needs within the organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments.

- Designed and developed training and development programs based on both the organization's and the individual's needs.

- Provide Class Instruction.

- Instructional Designer.

Hand Receipt Officer.

- Accountable for every piece of equipment supplied to the unit from jeeps in the motor pool down to the forks in the mess hall.

- Able to supply records tracking those assets from delivery to the unit down to their ultimate users.

COMPUTER SKILLS

COMPUTER HARDWARE EXPERIENCE

- AT&T UNIX 3B2 and 3B20 Computers; AT&T, Sun, and NCD Terminals; IBM Compatibles; PCs; Macintoshes; Scanners; Zip Drives; CD-ROM Writers.

COMPUTER SOFTWARE EXPERIENCE

- Unix, Linux

- Electronic Document Management System (EDMS): Documentum, SourceSafe, TeamPlay, Sharepoint, StarTeam, eDOCS, Primavera.

- MS-DOS Products: Sharepoint, Windows, Windows NT, Windows 95, Windows 97, Windows 98, Windows 2000, Windows 2002, Windows XP, Windows 2003, Vista, Word 2007, Windows 7, Windows 8, Outlook, MS Word, MS Excel, MS PowerPoint, Visio, Office 365.

- Webmaster - HTML, Netscape, Internet Explorer, Foxfire, Dreamweaver, JAVA.

- Validation, Test Tools, Databases – Oracle, CaliberRM, ClearCase, Access, TeamTrack, Serena Mashups, Remedy.

- Knowledgebase Servers

- Other – WordPerfect, Lotus 1-2-3, MS Office, Lotus Notes, Acrobat, Corel Draw, SnagIT, Citrix, Live Messaging, SameTime

PROFESSIONAL CERTIFICATION and ORGANIZATION MEMBERSHIPS

- Society of Women Engineers

- Society for Technical Communication

- The American Society for Training & Development (ASTD)

EDUCATION

- DeVry Institute of Technology (1984-1987), Addison, Illinois

Bachelor of Science degree in Electronics Engineering Technology, GPA 3.74

- Drake University (1978-1981), Des Moines, Iowa

Completed 90% of the requirements for a Masters of Business Administration, GPS 3.2

- Morningside College (1970-1973), Sioux City, Iowa

Bachelor of Arts degree with double major in Business Administration and History. Minor in Music, GPA 3.39

- Graduate of the two-year University of Chicago Publishing Program (Chicago, Illinois) where editing, indexing, and book and magazine production skills were acquired. (1993-1995)

- Student at Advanced Computer Training (ACT) in Glenview, Illinois. Have taken such work-related courses as ITIL Foundations and SQL.

OTHER -- AUTHOR and HISTORIAN

- Author of Jayne Mansfield: A Bio-Bibliography, Ginger Rogers: A Bio-Bibliography, Liberace: A Bio-Bibliography, Paul Creston: A Bio-Bibliography and The Blonde Bombshell Dictionary: The Life of Jean Harlow Defined. Researched, wrote, edited, indexed, and provided camera-ready copy for all of these volumes.

- Magazine publishing credits include Classic Images, The Big Reel, Films of the Golden Age, and Movie Collector’s World.

- Appeared on History’s Lost and Found in March 2000 as a Jayne Mansfield subject expert. Served as a subject expert on two BBC documentaries on Jayne Mansfield and Liberace. Served as a Jayne Mansfield subject expert on the E! Entertainment Channel’s Scandals and Mysteries. Served as Liberace subject expert for History’s Lost and Found.

Contact this candidate